Originally Posted by arklab

I just got my special order GLK 4matic on Monday night - after a four month wait - but worth it, I'm sure.

However, last night I stopped by my dealer to sign up for embrace plus service.
He thoughtfully put all the paperwork in a folder for me, then I put it in my briefcase.
When I got home I decided to keep it (the paperwork) in the car until I check the service today.

The drivers side seat back pocket seemed ideal for the job, so I opened the rear door, and started to pull the map pocket open.
Now I admit the new elastic was quite stiff, and took some effort to pull open, but before it was fully open the entire seat-back panel came off in my hand! <opps>

Just imagine, if you can, there I am - standing in my driveway beside my beautiful new GLK - and the whole seat-back is hanging from my hand.
Quickly looking around I (thankfully) saw no one watching, looked at the various plastic clips and metal bars on the seat and detached panel, and was able to do a credible job of re assembly.

Here is where I could some help.
Has anyone else had this happen? (NOT THAT I'M AWARE OF)
Does this sound like something the dealer can/should fix? (NO, THE WARRANTY IS NOW VOID... OF COURSE THE DEALER NEEDS TO KNOW. I WOULD HAVE LEFT IT OFF AND HAD THEM INSTALL/FIX/REPLACE THE PANEL MYSELF. ON SECOND THOUGHT, IF IT WENT BACK AND IT FEELS FIRM AND SECURE, PROBABLY NOT! IF IT APPEARS OKAY WITH NO SIGNS OF WEAKNESS, I'D SAY IT'S OKAY.)
A one-off factory defect? (APPEARS TO BE THE CASE.)

All advice is appreciated.