I asked the dealer to give me one built after the problems were discovered. They acquired mine from another dealer and I believe the build date was Oct 13. That is on the door sticker. Not sure if that is a good date. It was a stressful process but my dealer stood behind me and helped negotiate with MBUSA. I received a very fair deal and am really relieved to be back in my own vehicle instead of a loaner.


107123210
Enjoyed the song lyrics. Surely Elvis would understand.

 

10/13 on the door sticker means October 2013. They don't put the exact day on the sticker but the dealer can look it up if you want to know.

The fix was available in the second half of October so yours might have been built before the fix but most likely it received the fix at the port when it came into the States. I don't recall hearing about any AdBlue problems from people with October builds. I think all the problems were August and September builds. Mine was built October 25 and I haven't had problems.

 

I just purchased a 2014 GLK250 a week ago, and have just a bit over 1K miles and then the check engine light came on! The OBD2 scanner won't recognize the error codes, so I'll be paying a visit to the dealer pretty soon to have them figure out the issue or take this car back. And I thought Mercedes would be different than BMW...

 

OK, it was only a CEL and on my way to the service, quite ironically so, the AdBlue warning with 10 starts left message came on.

The service accepted the car right away and said there was an issue with the AdBlue system. The solution was to "calibrate the AdBlue system" and do whatever the computer told them to do. I guess nowadays there is no human decision making involved.

I told them about a software update, but they said there wasn't anything extra to do at the moment.

I hope the CEL/AdBlue warning doesn't show up again!

 

Jimbeam7,

What's the build date on your GLK250?

Merry Christmas,
Jim

 

Wow, Monday I ordered a GLK 250 that is scheduled for production the 3rd week in January. I REALLY hope this AdBlue problem has been resolved! Maybe I should have spent less time deciding on options, and more time reviewing this forum. I will definitely bring this up next time I speak with the dealership.

 

Build date is 09/13. Merry Christmas!

 

Don't worry too much about this. We have yet to hear of any problems with GLK250s built after late October when the fix was available. Your car is being built three months later. I would expect it to be fine.

 

I am so happy for all you GLK Bluetec owners! Seems as though the ad blue problem is fixed, very quiet now for last two weeks. I just got my ML Blutec yesterday and I know how exciting it is to get a new one. Then to be hit with a problem would be disappointing. Happy dieseling all!

 

I have a 2013 GLK250. Got a check engine light and reduced power. Dealer installed a software update, but was unclear as to the cause of the problem. They did fill up the adBlue to test the software update, so I suspect it was the same problem. After returning the vehicle to me, no check engine light, but no power either. Next day, all good. Back to dealer - no codes shown. Not happy with this result - looks like the problem will resurface.

 

Just a quick followup, it's been several thousand miles since the issue was fixed the second time, no issues whatsoever, it runs beautifully.

 

The adBlue problem was primarily with the 2014 models.

Your issue may have been something quite different. There was an engine module update in December which they applied to my 2014, just because I had car in for block heater cable install. But tech said update was not specific to the adBlue problem.

 

Thanks for the reply. Difficult to know what my issue is/was at this point. Service manager called for an update and everything still working good. Thought it might have been (outside) temperature related, but cold this weekend (-20C) and no problems. Will post back here if any new developments and if nothing new then after a couple of months of trouble free driving.

 

Hello Everyone;
I read the whole 10+ pages of this TOPIC (Add-blue error) and very confused .....So not sure what is my fate!!!

I have just got this New Build ( am told Nov built) and yet I somehow dint get to read this topic ! I am bit shocked and very surprised that MB seems to have taken such a 'slack' attitude towards these what I would call "minor" issues ( considering tis also happen on EU also).

I am and have been very comfortable with DISEAL CAR(s) and this nothing new to me as I grew up on a large farm with most all things Diesel engine.!

I have yet to drive my GLK250 to a ppoint where I would need a refill - except that I will be going on a 3000 mile trip later in week. SO IT SHOULD BE VERY interesting as I will be CANADAIAN side for a lots of these tour! SO it will nice to see how their ULSD etc .... and how AD-blue acts up !@!


My OTHER SUPRISE with this car is there IS NO SPARE TYRE !!! NOT EVEN A DONUT NOR EVEN A COMPRESSOR NOR EVEN A TYRE SEALEAR !!!!
seems crazy to when I am going to lots of sparsely populated regions of NORTH AMERICA !!! so am opting to buy a wheel+ tire add to back( yes less luggage space ,,

Will keep everyone posted >>> if and whatever happens relating to these topic

Thanks
Mike

 

Hi Mike,

I hope your road trip is uneventful. In my GLK, (purchased in Canada), I also have no spare tire, but it did come equipped with a compressor and some liquid rubber for tire repair. I was led to believe that this was standard equipment. My salesman showed all of this to me as part of the delivery orientation.

Steve.

 

< thanks Steve ... Think I am goner need all the wishes driving from Boston to PEI @ this time of Year!!!>>>

A brief summary of conversations with MB USA I had this afternoon....


CSManager > well the "cars handbook in Generic" ... so not model specific and all things apply to YOU !!

ME >,,mmmm , I am not sure if you trying to tell me that OWNERS MANUAL / CAR HANDBOOK as you refer to it as - is FAKE or WRONG !!! ... can you please email me this and anything else you have on the "OWNERS MANUAL" for my GLK that I got 2 days ago ??

CSM .. > nope our policy is not to EMAIL CUSTOMERS - we just provide service !

ME ..> so where do I stand with my issue(s) . a) no spare tire when told twice ( and once in writing there will be a do-nut and compressor) and b) AD_BLUE issues documented with various USERS from three DIFFERENT CONTINENET ( ASIA+ AMERICANS+ EU) is there a FIX or has it been fixed @ factory?

CSM.....> ok I got enough notes on the matter now - let me contact a few peps and we call you back !!

Me >>> so what I do in mean time ??
CLCIK CLICK <<<<<<< ended call>>>

 

Those of us who did not research what exactly we were getting have all got surprises, and not the good kind.

Spare Tire
The GLK350s I had looked at had a compact collapsible Vredestein spare (as described in manual). I was surprised to find the GLK250 did not have one.

At least you have MOE tires (runflat capable for 20 miles at 50mph). In Canada we get standard all weather tires. They do give us a compressor and some gunk. And we all have Roadside Assistance.

My friend and I bought collapsible spare wheels that came off wrecked GLK350s. Not cheap but they are only 21/22" diameter when deflated and will tuck in behind either of the front seats. Other option was to get a hitch mounted bracket and carry a full size spare. Cargo space is not too big, so didn't want a wheel in there.

ADBLUE
The AdBlue problem was disappointing. It had not happened on 2013s, so that was the other big surprise on the 2014s. I think they have it solved.

The manual is so generic, it is kinda useless. They could easily produce an electronic version specific to our cars. I think I read somewhere that Kia provides a tablet with the manual on it!

I am also still on first tank. But it does seem like a solid car. I think (hope?) we will grow to love our gLk250s!

 

I'll bet anything you have both! The sealant will be in the compartment on the driver's side, extreme rear where you access tail lights.

The compressor is hard to spot but is under the rear deck right next to the tools and on the inside of the passenger compartment but right next to the sealant. That's standard equipment for US cars. If it's not there I'll bet Mercedes Benz will give the to you. Seek and ye shall find!

 

You'll likely be fine. To the best of my knowledge, no one whose GLK250 was built after the fix was available in the second half of October has had the AdBlue problem.

By now, the production line should be updated and certainly any cars that didn't get the fix on the production line would have received it during the processing that happens at the port upon entering the US/Canada.

Standard in Canada where you do not get the extended mobility tires. Not standard in the USA with the extended mobility tires.

The manual includes information on every available option. If you don't have every available option then there will be some info that doesn't apply to your car. Also, they only print one manual for US and Canada so you will see some things that don't apply to you or anyone else in your country, but that information is marked as such. Information not applying to you doesn't mean the manual is wrong or fake.

You should have a printed manual that came with the car. If you want an electronic version, you can download it from mbusa.com. It is a PDF version of the same printed manual you received with the car; it is not customized to your car.

http://www.mbusa.com/mercedes/servic...owners_manuals

Is that Kia manual a customized manual that only includes information about that specific car? I've never been in a Kia, let alone owned one, so I don't know whether it's customized, but I'm thinking that it probably isn't. Unless those cars don't have any options because everything is standard equipment. In that case, it's a one-size-fits-all manual but not really a customized manual.

Although I do have a PDF of my GLK manual on my iPad, I want a paper manual in the car. Paper manuals don't have batteries that are dead when you need to look up something. Paper manuals also aren't a target for theft. Even if you don't keep the tablet in the glovebox, thieves that know which cars come with tablets don't know that it's not in there until AFTER they've busted your window.

 

Bob.....have done check to bare metal parts on the back
and also took car back to dealer after I couldn't find anything " I got told to call MB USA - they build the cars we just do delivery"!!

Seems "Baltic Green" has had lots of great positive experience's with MB USA or maybe just a guy with two jobs !

Me I have nothing bad to say about MB - just this car dealer could never get any 'straight answers' - on to my 2nd MB diesel - ML Series never had any issues - my kids still drive it school daily !

 

My experience with MB USA has all been very positive through several cars. In a recent issue I had with the car that was configured for Canada, with regular tires rather than the runflats specified for US cars, MB USA was quite responsive. Your dealer is obviously flaky. Ask THEM to check with MB USA, or at least with the regional rep. The direct communication with MB USA in my case, they confirmed what the equipment was supposed to be and referred me to a person at the dealer to handle the correction. If the vehicle wasn't properly equipped it's not much different than a warranty claim. Your dealer is very substandard obviously.

 

I have one job and it's not with MBUSA of any other arm of Daimler, if that's what you're implying. That's quite a jump from my attempt to help you to thinking that I must be an undercover Mercedes employee.

 

Kia may also have an electronic manual, but it was likely Hyundai that I read about:

Doesn't say if specific to car, but if it has hot links from menus to appropriate sections, that would be a big plus. So would the videos.

MB does have an on-line GLK manual that sort of also does that, but it is for Euro version.

 

Welp, my saga continues. had previous gotten my CEL and Adblue issue fixed at the dealer and went issue free for about 3 months. Now im at 11,900 miles, and got the CEL and the adblue warning today coming home from work. I will be making an unannounced appearance at my service center first thing in the morning as im down to just 5 starts.

ugh


UPDATE: Just got my truck back from the dealership. They said it was a different code that tripped the CEL. A "CDI Module" needed a software update.

This is very upsetting, that anytime this vehicle needs a software update it will go into a 10 start count down. I bought this vehicle for dependability and hopefully getting 200k+ miles out of it traveling for work. I talked to a service manager, and expressed if a solution can not be found, I will be returning the vehicle.

 

same issue with my one month old glk 250. out of the blue 10 starts
remaining, adblue icon and check engine light. Dealer says it's fixed, rented
me a loaner but it does make you nervous it could happen again on our
trip to Florida. traded our Buick Enclave because of engine warning light
never thought it would happen with a MB.
drj