2014 GLK 250 bluetec AdBlue warning
Junior Member
Joined: Jun 2013
Posts: 25
Likes: 0
GLK250
Well after reading this thread and encountering the engine light on my 14 250 I became paranoid. I was getting the same symptoms as a lot of people (minus the ad blue message). I took it into my dealer which was aware of the problems with a blue (that wad good and they said they would look at the software). After the review they found I had a faulty sensor in my exhaust which is being fixed on Monday. Anyways lesson is before jumping to conclusions and diagnosis your suv like webmd get it Checked out.
Super Member
Joined: Aug 2008
Posts: 689
Likes: 30
Well after reading this thread and encountering the engine light on my 14 250 I became paranoid. I was getting the same symptoms as a lot of people (minus the ad blue message). ...
Anyways lesson is before jumping to conclusions and diagnosis your suv like webmd get it Checked out.
Anyways lesson is before jumping to conclusions and diagnosis your suv like webmd get it Checked out.
Those who received the Adblue error below didn't need to jump to any conclusions!
These 2014 GLKs are under warranty and errors like this will no doubt be taken to a dealer for diagnosis. I just feel bad for those who are a long way from nearest dealer. You wouldn't expect these problems on a brand new Mercedes in it's second year of production.
Junior Member
Joined: Nov 2013
Posts: 19
Likes: 0
GLK250
Bought my 2014 GLK250 on Labor Day. At 1980 miles I got the "10 starts remaining" warning. My dealer replaced the blue tec system. Yesterday I got the same warning at 3325 miles. Returned to the dealer this morning. They are supposedly recoding the computer to be compatible. I really don't think I want this car back but neither do I want another one with the same problems. Is there anything that can be done?
Super Member
Joined: Aug 2008
Posts: 689
Likes: 30
Bought my 2014 GLK250 on Labor Day. At 1980 miles I got the "10 starts remaining" warning. My dealer replaced the blue tec system. Yesterday I got the same warning at 3325 miles. Returned to the dealer this morning. They are supposedly recoding the computer to be compatible. I really don't think I want this car back but neither do I want another one with the same problems. Is there anything that can be done?
Luckily the Adblue thing is not a problem with a major component. There were no problems with the 2013 GLK250. Just too bad they messed up on the 2014s.
You might want to read back in this thread and see approx when the updated Adblue software was first mentioned ( I checked - it was about Oct 29th). Then check if your first repair was before or after that. If it is after, then obviously their fix is not working. Seems some cars also had faulty NOx sensors. If it was before, then perhaps new fix will work.
Please let us know how you make out.
Last edited by 107123210; Nov 18, 2013 at 05:41 PM.
Senior Member
Joined: Aug 2009
Posts: 361
Likes: 1
From: Maryland
2014 GLK250 BlueTEC, 2012 BMW 335is Conv.
I took delivery of my GLK250 today. I specifically asked my salesperson about the AdBlue problem. He checked with the service department. They are aware of the problem and have a "memo" (his word) from Mercedes about it. They are applying the fix for customer cars coming in with the problem, but any GLK250 that went through VPC (Vehicle Processing Center, where it goes after it gets off the ship) after late October will have the fix applied at VPC.
Super Member
Joined: Aug 2008
Posts: 689
Likes: 30
UPDATED LIST
I checked through this thread and found 18 instances of the Adlue error:
wshang 09/11 fixed 09/11
ttrsh 09/29 failed and fixed 3 times
kalenbek 10/02
conbar1943 10/04 6 weeks at dealer, then failed again
Tom Kelsey 10/14 fixed
Lolagirl 10/15
mcinenly2 10/17
mtl20 10/19
fdny136 10/24 fixed 11/01
arminquickert 10/24
xcowdoc 10/26
emtskibum 11/01
se7enspeed 11/05 (fixed with new sensor)
Swalroth 11/09 (on a 2013!)
Miljohn58 10/21 fixed failed again 11/17, being fixed again
wrh47 11/~16 , 3 days at dealer not resolved yet
Bill Olafson (on BW) At dealer for second time
shark1007 (on BW) Repaired using new FIX.
May not be totally accurate.
Would be nice if those on list could provide updates.
Last Update Nov 20, 2013.
wshang 09/11 fixed 09/11
ttrsh 09/29 failed and fixed 3 times
kalenbek 10/02
conbar1943 10/04 6 weeks at dealer, then failed again
Tom Kelsey 10/14 fixed
Lolagirl 10/15
mcinenly2 10/17
mtl20 10/19
fdny136 10/24 fixed 11/01
arminquickert 10/24
xcowdoc 10/26
emtskibum 11/01
se7enspeed 11/05 (fixed with new sensor)
Swalroth 11/09 (on a 2013!)
Miljohn58 10/21 fixed failed again 11/17, being fixed again
wrh47 11/~16 , 3 days at dealer not resolved yet
Bill Olafson (on BW) At dealer for second time
shark1007 (on BW) Repaired using new FIX.
May not be totally accurate.
Would be nice if those on list could provide updates.
Last Update Nov 20, 2013.
Last edited by 107123210; Nov 20, 2013 at 04:24 PM.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Junior Member
Joined: Nov 2013
Posts: 19
Likes: 0
GLK250
adblue failure
Actually, mine has failed twice. The first time on 10/21/13, they replaced my whole blue tec system. The second time, 11/17/13, and the car is still at the dealership being worked on. The service manager said he would call me by noon. Haven't heard from him as yet.
Super Member
Joined: Aug 2008
Posts: 689
Likes: 30
Newbie
Joined: Oct 2013
Posts: 14
Likes: 0
2014 GLK 250
After the updated software fail my car was returned to the dealership where it has been for over a week. Received a update call from the dealer today. They were instructed by MB to replace the rear NOx sensor ( both NOx sensors were replaced on the first failure), run the car, record the data and send it back to Germany. My car is now three months old and has spent more than half of that time at the dealership. Anyone else have a failure after the software update?
Junior Member
Joined: Nov 2013
Posts: 19
Likes: 0
GLK250
car is back
I received my car back from the dealer yesterday. They updated the software twice and sent info back to Mercedes both times. This has put a good bit of miles on my car, back and forth to dealer in another town and test driving it. They seem assured that it is now fixed. Time and miles will tell.
Member
Joined: Nov 2013
Posts: 101
Likes: 0
From: New Hampshire, USA
2014 GLK250 BlueTEC
mlljohn58,
Thanks for your post. Could you please tell us what the dealer specifically claimed was the problem with your GLK250, and what your repair invoice says they did to resolve it? Did your dealer acknowledge they'd had the same issue with other GLK250's? Is there a long-term fix coming from MB to resolve this?
Sorry to hear you had to go through this...
Best Regards,
Jim
Thanks for your post. Could you please tell us what the dealer specifically claimed was the problem with your GLK250, and what your repair invoice says they did to resolve it? Did your dealer acknowledge they'd had the same issue with other GLK250's? Is there a long-term fix coming from MB to resolve this?
Sorry to hear you had to go through this...
Best Regards,
Jim
Junior Member
Joined: Nov 2013
Posts: 19
Likes: 0
GLK250
Big Boeing
Invoice reads: CDI faults: P2BAAFA; P13DF00 Performed short test. Charged battery and verified the adblue level is full. Create PTSS Case#....... They instructed us to follow L149.20-P-057619 Connected SDS and performed special procedure test for DTC P2BAAFA. Erase faults. Select function chain menu and followed test steps as described in Xentry.
Adaptation values would not reset. Performed the regeneration of diesel particulate filter 2 times while test driving 32 miles. Contacted PTSS and they said perform the LI bulletin again. Started the procedure over again and this time the adaptation values reset. Performed the regeneration of diesel particulation filter 2 times while test driving another 45 miles. Performed short test and found no faults stored. Released car to customer.
Adaptation values would not reset. Performed the regeneration of diesel particulate filter 2 times while test driving 32 miles. Contacted PTSS and they said perform the LI bulletin again. Started the procedure over again and this time the adaptation values reset. Performed the regeneration of diesel particulation filter 2 times while test driving another 45 miles. Performed short test and found no faults stored. Released car to customer.
Junior Member
Joined: Nov 2013
Posts: 19
Likes: 0
GLK250
Big Boeing
My dealer said it was a software problem. I am the only one they have sold with a problem so far. I bought my car on September 4th. When mine failed the second time, they had just received a bulletin about the problem. It's sad but it has really taken the "bloom" off the new car for me. The dealer has been extremely helpful and I know it isn't their fault. ML
Member
Joined: Nov 2013
Posts: 101
Likes: 0
From: New Hampshire, USA
2014 GLK250 BlueTEC
mlljohn58,
Thanks very much for posting your repair details. Much appreciated. MB is clearly aware of the problem given they've got a "LI bulletin" as you described in your post. I just hope they're resolving this problem at the manufacturing level vice shipping the problem to their customers and forcing them to deal with it as has been your case! Good luck, I hope they finally got it fixed for you. Please keep us posted if you have any further issues.
Thanks Again,
Jim
Thanks very much for posting your repair details. Much appreciated. MB is clearly aware of the problem given they've got a "LI bulletin" as you described in your post. I just hope they're resolving this problem at the manufacturing level vice shipping the problem to their customers and forcing them to deal with it as has been your case! Good luck, I hope they finally got it fixed for you. Please keep us posted if you have any further issues.
Thanks Again,
Jim
Super Member
Joined: Aug 2008
Posts: 689
Likes: 30
mlljohn58,
Thanks very much for posting your repair details. Much appreciated. MB is clearly aware of the problem given they've got a "LI bulletin" as you described in your post. I just hope they're resolving this problem at the manufacturing level vice shipping the problem to their customers and forcing them to deal with it as has been your case! Good luck, I hope they finally got it fixed for you. Please keep us posted if you have any further issues.
Thanks Again,
Jim
Thanks very much for posting your repair details. Much appreciated. MB is clearly aware of the problem given they've got a "LI bulletin" as you described in your post. I just hope they're resolving this problem at the manufacturing level vice shipping the problem to their customers and forcing them to deal with it as has been your case! Good luck, I hope they finally got it fixed for you. Please keep us posted if you have any further issues.
Thanks Again,
Jim
I am hesitant to put ourselves in that situation.
One option may be to just not accept delivery of car.
Any thoughts? Just not feeling good about this car
Member
Joined: Nov 2013
Posts: 101
Likes: 0
From: New Hampshire, USA
2014 GLK250 BlueTEC
107123210,
I'm in precisely the same boat as you sir. My GLK250 is being built in the current Decade Build in Bremen, and will very likely be shipped by the end of this month.
This is clearly a known problem. That said, what we don't know is the percentage of GLK250's affected by this AdBlue/CEL issue. It appears to be a great car otherwise. I hate to "cut my nose off to spite my face" and refuse delivery when in fact this problem may only be affecting a small percentage of the total GLK250's being exported to the USA and Canada.
The above said, even a "small percentage" is hardly reassuring if you're amongst those receiving a car with this problem, especially given your upcoming long-distance travel plans and the potential need for a loaner while on-the-road should the problem arise. Have you discussed your concern with your dealer? I'd be curious as to how they'd address it with you.
The good news on my end is I've still got a few weeks to make a decision. I'd hate to loose my $1,000.00 USD deposit, however I'm hoping MB will come clean during the interim and reassure buyers such as you and I that they've got this problem resolved.
Best Regards,
Jim
I'm in precisely the same boat as you sir. My GLK250 is being built in the current Decade Build in Bremen, and will very likely be shipped by the end of this month.
This is clearly a known problem. That said, what we don't know is the percentage of GLK250's affected by this AdBlue/CEL issue. It appears to be a great car otherwise. I hate to "cut my nose off to spite my face" and refuse delivery when in fact this problem may only be affecting a small percentage of the total GLK250's being exported to the USA and Canada.
The above said, even a "small percentage" is hardly reassuring if you're amongst those receiving a car with this problem, especially given your upcoming long-distance travel plans and the potential need for a loaner while on-the-road should the problem arise. Have you discussed your concern with your dealer? I'd be curious as to how they'd address it with you.
The good news on my end is I've still got a few weeks to make a decision. I'd hate to loose my $1,000.00 USD deposit, however I'm hoping MB will come clean during the interim and reassure buyers such as you and I that they've got this problem resolved.
Best Regards,
Jim
Last edited by BigBoeing; Nov 22, 2013 at 02:24 PM.
Super Member
Joined: Aug 2008
Posts: 689
Likes: 30
107123210,
I'm in precisely the same boat as you sir. My GLK250 is being built in the current Decade Build in Bremen, and will very likely be shipped by the end of this month.
This is clearly a known problem. That said, what we don't know is the percentage of GLK250's affected by this AdBlue/CEL issue. It appears to be a great car otherwise. I hate to "cut my nose off to spite my face" and refuse delivery when in fact this problem may only be affecting a small percentage of the total GLK250's being exported to the USA and Canada.
The above said, even a "small percentage" is hardly reassuring if you're amongst those receiving a car with this problem, especially given your upcoming long-distance travel plans and the potential need for a loaner while on-the-road should the problem arise. Have you discussed your concern with your dealer? I'd be curious as to how they'd address it with you.
The good news on my end is I've still got a few weeks to make a decision. I'd hate to loose my $1,000.00 USD deposit, however I'm hoping MB will come clean during the interim and reassure buyers such as you and I that they've got this problem resolved.
Best Regards,
Jim
I'm in precisely the same boat as you sir. My GLK250 is being built in the current Decade Build in Bremen, and will very likely be shipped by the end of this month.
This is clearly a known problem. That said, what we don't know is the percentage of GLK250's affected by this AdBlue/CEL issue. It appears to be a great car otherwise. I hate to "cut my nose off to spite my face" and refuse delivery when in fact this problem may only be affecting a small percentage of the total GLK250's being exported to the USA and Canada.
The above said, even a "small percentage" is hardly reassuring if you're amongst those receiving a car with this problem, especially given your upcoming long-distance travel plans and the potential need for a loaner while on-the-road should the problem arise. Have you discussed your concern with your dealer? I'd be curious as to how they'd address it with you.
The good news on my end is I've still got a few weeks to make a decision. I'd hate to loose my $1,000.00 USD deposit, however I'm hoping MB will come clean during the interim and reassure buyers such as you and I that they've got this problem resolved.
Best Regards,
Jim
My feeling is that MB will sooner or later completely correct the adblue problem. From reading this forum, I am not so sure they yet have it licked.
If I was staying close to home where I have other cars, I would have no problem. It is just being in unfamiliar territory at a dealer who does not know me that I get uneasy. If they are busy, and the problem does not get corrected quickly, I would be driving a rental car for a week or more. Not the end of world, but we did not buy a new Mercedes to have problems. In fact we bought it to eliminate such problems, at least for a while.
I contacted MB Canada. They advised me "Please note that the concern with the adblue sensor stems from a software issue that has been resolved with a software update. As such your vehicle will receive the update either before leaving the factory or during the pre delivery inspection (PDI)."
I just hope they are right!
Apparently if we have a breakdown while in USA, roadside assistance will cover $600 in transportation and $500 in accommodation costs. I imagine we have to pay these, then claim them back. I need to talk to dealer about that.
Member
Joined: Nov 2013
Posts: 101
Likes: 0
From: New Hampshire, USA
2014 GLK250 BlueTEC
"Please note that the concern with the adblue sensor stems from a software issue that has been resolved with a software update. As such your vehicle will receive the update either before leaving the factory or during the pre delivery inspection (PDI)."
107123210,
I'm curious, and if you don't mind my asking....who did you contact at MB-Canada that provided the answer above? I'm curious as to what MB-USA would say if I asked.
Thank You,
Jim
107123210,
I'm curious, and if you don't mind my asking....who did you contact at MB-Canada that provided the answer above? I'm curious as to what MB-USA would say if I asked.
Thank You,
Jim
Super Member
Joined: Aug 2008
Posts: 689
Likes: 30
I emailed MB Canada from their website.
Received the reply from a customer service agent.
Could have called, but really wanted written reply.
My car is in Canada somewhere. We will likely accept delivery and rely on MB treating us right, should things go wrong.
MBWorld Fanatic!
Joined: Nov 2013
Posts: 1,030
Likes: 492
From: Louisville, KY
2023 EQE350 4MATIC, 2023 EQE 350 4MATIC SUV, 2015 E250 BlueTEC 4MATIC, 1995 E300 Diesel
2014 GLK250BT, built September 26th, took delivery October 19th, about 2700 miles so far with no CEL/AdBlue warnings (fingers crossed!)
Newbie
Joined: Aug 2013
Posts: 14
Likes: 0
TTRS GLK250BT S1000RR FJR1300
Sorry, haven't been online is a while. No more problems with the Adblue system since my dealer replaced the NOx sensor and re-calibrated for the new sensor. Not sure if the new software was used. The post indicating that the new software is available was a few days after mine was fixed.
