Please help me~I feel like scammed by local mb dealership.
Member
Joined: Dec 2013
Posts: 96
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From: Hampsted QC, CA
GL 350
You have options
First, I agree that there is some wisdom in not buying the initial production run of any car, but then again the GLS is a refresh - 90% of the car is the same thing they have been making for 4 years now (engines aside).
So, you're in Canada which has far more diluted consumer protection laws than the litigious US of A.
I'll assume 4% of MSRP is @ $4,500.00 CAD.
You have a binding enforceable agreement in writing with the dealer. Taking it to court would not be cost effective unless there is a provision by which you can be awarded legal fees if you prevail (quite possible).
An alternative may be a formal complaint to whichever government agency regulates dealers in Canada. In the U.S. the Dept. of Motor Vehicles is that agency on the state level. Although a complaint with such an agency might likely ultimately be dismissed as beyond the scope of their regulation (you'd get an official answer like "this is a civil matter which can be taken up elsewhere"). However, the dealer is duty bound to respond to the complaint which time and expense may just sway them to honor the 4% contract. The key is you have to show them the tube of toothpaste, tell them 2-3 times to various levels within the dealer organization that you're going to squeeze the toothpaste and then finally squeeze the toothpaste out. In other words show them what's coming and give them ample time to react. Big dealership chains are quite literally corporations. They can take 3 hours to watch 60 minutes...
Bon Chance,
DRPesq.
So, you're in Canada which has far more diluted consumer protection laws than the litigious US of A.
I'll assume 4% of MSRP is @ $4,500.00 CAD.
You have a binding enforceable agreement in writing with the dealer. Taking it to court would not be cost effective unless there is a provision by which you can be awarded legal fees if you prevail (quite possible).
An alternative may be a formal complaint to whichever government agency regulates dealers in Canada. In the U.S. the Dept. of Motor Vehicles is that agency on the state level. Although a complaint with such an agency might likely ultimately be dismissed as beyond the scope of their regulation (you'd get an official answer like "this is a civil matter which can be taken up elsewhere"). However, the dealer is duty bound to respond to the complaint which time and expense may just sway them to honor the 4% contract. The key is you have to show them the tube of toothpaste, tell them 2-3 times to various levels within the dealer organization that you're going to squeeze the toothpaste and then finally squeeze the toothpaste out. In other words show them what's coming and give them ample time to react. Big dealership chains are quite literally corporations. They can take 3 hours to watch 60 minutes...
Bon Chance,
DRPesq.
Thread Starter
Junior Member
Joined: Jul 2015
Posts: 28
Likes: 0
Audi
First, I agree that there is some wisdom in not buying the initial production run of any car, but then again the GLS is a refresh - 90% of the car is the same thing they have been making for 4 years now (engines aside).
So, you're in Canada which has far more diluted consumer protection laws than the litigious US of A.
I'll assume 4% of MSRP is @ $4,500.00 CAD.
You have a binding enforceable agreement in writing with the dealer. Taking it to court would not be cost effective unless there is a provision by which you can be awarded legal fees if you prevail (quite possible).
An alternative may be a formal complaint to whichever government agency regulates dealers in Canada. In the U.S. the Dept. of Motor Vehicles is that agency on the state level. Although a complaint with such an agency might likely ultimately be dismissed as beyond the scope of their regulation (you'd get an official answer like "this is a civil matter which can be taken up elsewhere"). However, the dealer is duty bound to respond to the complaint which time and expense may just sway them to honor the 4% contract. The key is you have to show them the tube of toothpaste, tell them 2-3 times to various levels within the dealer organization that you're going to squeeze the toothpaste and then finally squeeze the toothpaste out. In other words show them what's coming and give them ample time to react. Big dealership chains are quite literally corporations. They can take 3 hours to watch 60 minutes...
Bon Chance,
DRPesq.
So, you're in Canada which has far more diluted consumer protection laws than the litigious US of A.
I'll assume 4% of MSRP is @ $4,500.00 CAD.
You have a binding enforceable agreement in writing with the dealer. Taking it to court would not be cost effective unless there is a provision by which you can be awarded legal fees if you prevail (quite possible).
An alternative may be a formal complaint to whichever government agency regulates dealers in Canada. In the U.S. the Dept. of Motor Vehicles is that agency on the state level. Although a complaint with such an agency might likely ultimately be dismissed as beyond the scope of their regulation (you'd get an official answer like "this is a civil matter which can be taken up elsewhere"). However, the dealer is duty bound to respond to the complaint which time and expense may just sway them to honor the 4% contract. The key is you have to show them the tube of toothpaste, tell them 2-3 times to various levels within the dealer organization that you're going to squeeze the toothpaste and then finally squeeze the toothpaste out. In other words show them what's coming and give them ample time to react. Big dealership chains are quite literally corporations. They can take 3 hours to watch 60 minutes...
Bon Chance,
DRPesq.
I had a conversation with one of their sales manager, and he promised me 3.5% off from msrp...I think I am going to settle with 3.5%...and stress free
Thanks all for kind words and advices.
Junior Member
Joined: Jan 2016
Posts: 50
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1998 SLK 230 Mercedes Benz
I know it is important to you to get the first batch but having experienced something similar with two different cars (not MB) you are better off walking away and waiting. Paying through the nose because you want to be the first isn't worth it. Hubby was the one who could not wait and I gave in to make him to make him happy. Waiting would have saved us big time.
