Owlet

Had new winter tires mounted this morning. Now what used to be beautiful wheels have scratches all around the outer side, the part closest to the tire. I caught it after they already scratched both front wheels. I gave them a microfiber towel to put between the wheel and their machine they use for mounting tires. The rear wheels didn't get ruined.

So is this normal? If I left the vehicle and picked it up later they all would be scratched. How do you all deal with this if you change tires? Is it only my tire shop? I had a discussion with owner before them working on it and he assigned his best guy and swore he would be super careful and won't do any damage.

Knowlegeable1

You need to find a new tire shop!

rominl

not normal, i never had that issue. the problem is the shop, they have zero clue on how to protect the wheel when mounting tires.

fatmatt0116

Insist they pay to have them refinished. Unacceptable. Happened to me in the past and that is how i handled it. I wouldnt pay for the work until you are made whole.

larrypmyers

Agree. My tire shop's tire changing machine never touches the wheel rim.

fabbrisd1

If you had your tires changed out at MB - then of course that should have never happened - if you had your tires changes at some indie or auto-tire-service chain stores best to start getting a quote on what it will cost to have your wheels repaired - because you want that tire/service store to reimburse you for that cost

c4004matic

Normal, no, common, yes. Dont swap tires, Its also very common to damage the tires bead when removing a tire making it useless. The damage is not visible and one day the tire just fails. Once you mount a tire on a rim it should stay there till its ready to be discarded. As others have already recommended, its easier and safer to have a set that can be swipped.