Android Auto?
Junior Member
Joined: Dec 2019
Posts: 58
Likes: 26
2020 GLS580, 2018 E63s
Junior Member
Joined: Dec 2019
Posts: 58
Likes: 26
2020 GLS580, 2018 E63s
Here is what I wrote to them and their response:
From: MBUSA Customer Support <support@mbusa.com>
Date: Fri, Sep 27, 2019, 9:07 AM
Subject: I have a 2017 GLS550 that I purchased new from a dealership. My COMMAND... [Incident: 190926-000082]
To:
Dear
Thank you for taking the time to contact MBUSA.
We have reached out to the dealership who will be researching this information with our engineering team. They should be connecting with you within a few days.
We appreciate your patience while being reviewed. Please let us know if you have not had contact within 3 business days.
Have an enjoyable weekend.
Kind Regards,
Debbie A.
Mercedes-Benz USA
(800) 367-6372
Customer By CSS Web (Thy Ton-That) (09/26/2019 09:49 PM)
I have a 2017 GLS550 that I purchased new from a dealership. My COMMAND software do not have Android Auto. Although in every piece of Mercedes literature, documents, web-sites and other media confirms that Android Auto is available. My vehicle do not have it. I have tried unsuccessfully at my dealer where I purchase my vehicle from cannot update. They confirmed that my vehicle VMI has 16U(Apple Carplay) but does not have 17U(Android Auto) in the build. There seems to be some confusion at Mercedes USA customer service in regards to my GLS550. They agree that my vehicle should have it. But the fact that my dealer confirms that it is not physically there, I cannot interface the Android Auto application with my COMMAND software in my vehicle. I need for Mercedes to provide a way for me to obtain this. Even if the VIN of my vehicle shows that it is some of the first vehicle builds do not have the 17U. Logistically, there is no reason why you cannot provide the software to your dealers to update the COMMAND on my 2017 GLS550. Please have your technical managers or product management manager reach out to me so we can resolve this. Thank you.
From: MBUSA Customer Support <support@mbusa.com>
Date: Fri, Sep 27, 2019, 9:07 AM
Subject: I have a 2017 GLS550 that I purchased new from a dealership. My COMMAND... [Incident: 190926-000082]
To:
Subject
I have a 2017 GLS550 that I purchased new from a dealership. My COMMAND... Response By Email (Debra A.) (09/27/2019 12:07 PM)Dear
Thank you for taking the time to contact MBUSA.
We have reached out to the dealership who will be researching this information with our engineering team. They should be connecting with you within a few days.
We appreciate your patience while being reviewed. Please let us know if you have not had contact within 3 business days.
Have an enjoyable weekend.
Kind Regards,
Debbie A.
Mercedes-Benz USA
(800) 367-6372
Customer By CSS Web (Thy Ton-That) (09/26/2019 09:49 PM)
I have a 2017 GLS550 that I purchased new from a dealership. My COMMAND software do not have Android Auto. Although in every piece of Mercedes literature, documents, web-sites and other media confirms that Android Auto is available. My vehicle do not have it. I have tried unsuccessfully at my dealer where I purchase my vehicle from cannot update. They confirmed that my vehicle VMI has 16U(Apple Carplay) but does not have 17U(Android Auto) in the build. There seems to be some confusion at Mercedes USA customer service in regards to my GLS550. They agree that my vehicle should have it. But the fact that my dealer confirms that it is not physically there, I cannot interface the Android Auto application with my COMMAND software in my vehicle. I need for Mercedes to provide a way for me to obtain this. Even if the VIN of my vehicle shows that it is some of the first vehicle builds do not have the 17U. Logistically, there is no reason why you cannot provide the software to your dealers to update the COMMAND on my 2017 GLS550. Please have your technical managers or product management manager reach out to me so we can resolve this. Thank you.
Question Reference # 190926-000082
- Date Created: 09/26/2019 09:49 PM
- Date Last Updated: 09/27/2019 12:07 PM
Newbie
Joined: May 2019
Posts: 5
Likes: 1
GL450
Yes, if android auto was not a configured option, android will not connect.
Given smartphone integration and Apple car play shows up on the build detail. No amount of effort will get android auto to work. PDF or not.
if android auto was a build option, others are correct, you wouldn’t see android auto on the command until you follow the PDF, and boom, there it is.
Wife had an old iPhone which wasn’t car play compatible. I had and loved my Android. No amount of effort would get android auto to work, since android was not an option on the build sheet. Dealer couldn’t make it work, and said not configurable without a new command center with the option built in. WTHeck?
Solution, bought two new iPhones and car play works hard wired to the device.
But new cars have Bluetooth CarPlay. WTHeck, you can’t get a mb software update to enable CarPlay Bluetooth?
Oh my, that’s surprisingly sad given the state of technology and software integration.
Newbie
Joined: May 2020
Posts: 6
Likes: 0
2017 GLS 550
Currently at the dealership..
Gents I recently purchased 17 GLS 550 without the Android Auto software option, spoke with MBUSA and they said local dealer should be able to upgrade. Left at the dealership on Thursday, called on Friday and they said the update they had didn't have it so they are contacting MBUSA for a patch .. asked me to sign a paper that it wouldn't cost more than an Hour's labor $188. .. gave me a GLB and send me away.. keep you posted.
Junior Member
Joined: Jul 2017
Posts: 19
Likes: 0
2017 GLS550 in BLACK
Gents I recently purchased 17 GLS 550 without the Android Auto software option, spoke with MBUSA and they said local dealer should be able to upgrade. Left at the dealership on Thursday, called on Friday and they said the update they had didn't have it so they are contacting MBUSA for a patch .. asked me to sign a paper that it wouldn't cost more than an Hour's labor $188. .. gave me a GLB and send me away.. keep you posted.
Newbie
Joined: May 2020
Posts: 6
Likes: 0
2017 GLS 550
Update
Here is the update.. dealer took a couple of days but was able to update software and Android Auto is running now. Noticed after a day or so that the Cursor went away and I couldn't see what I was pointing to even though it's still selected stuff , reset the phone and has worked like a charm since. Sidenote for anyone doing this - make sure you mention that you spoke with MB USA and that you know it's available for your model, also ask how long it will take, standard response is 1 hour of labor, have them print and sign that you will not be charged more than that unless spoken with you... They put some labor into it and I'm sure would have charged me if I had not signed.
now it's time to decide on a decent Sub , thinking about JBL in spare tire compartment, anyone do this ? I have the HK system..
now it's time to decide on a decent Sub , thinking about JBL in spare tire compartment, anyone do this ? I have the HK system..
Newbie
Joined: Sep 2016
Posts: 7
Likes: 0
GX470
I have a little bit of different issue with Android Auto
Here is the update.. dealer took a couple of days but was able to update software and Android Auto is running now. Noticed after a day or so that the Cursor went away and I couldn't see what I was pointing to even though it's still selected stuff , reset the phone and has worked like a charm since. Sidenote for anyone doing this - make sure you mention that you spoke with MB USA and that you know it's available for your model, also ask how long it will take, standard response is 1 hour of labor, have them print and sign that you will not be charged more than that unless spoken with you... They put some labor into it and I'm sure would have charged me if I had not signed.
now it's time to decide on a decent Sub , thinking about JBL in spare tire compartment, anyone do this ? I have the HK system..
now it's time to decide on a decent Sub , thinking about JBL in spare tire compartment, anyone do this ? I have the HK system..
My wife's GLS450 Android Auto was working fine for me and then a couple of years ago when I upgraded my phone from a Galaxy 7 (I think it was) that one was working on Android Auto then when I got the Note 9 it no longer recognizes my phone when it is plugged in... It is a little frustrating, but my wife has 2 IPhones so when we are traveling I have to use one of hers
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Newbie
Joined: May 2020
Posts: 6
Likes: 0
2017 GLS 550
My wife's GLS450 Android Auto was working fine for me and then a couple of years ago when I upgraded my phone from a Galaxy 7 (I think it was) that one was working on Android Auto then when I got the Note 9 it no longer recognizes my phone when it is plugged in... It is a little frustrating, but my wife has 2 IPhones so when we are traveling I have to use one of hers
It could be that your software might need an update anyway... I am using Samsung Note 10 and so far no issues...
PS. Pioneer subwoofer and amp combo has arrived and going into the spare tire compartment. Pictures to follow.. anyone need the HK subwoofer let me know.
Junior Member
Joined: Sep 2016
Posts: 67
Likes: 13
From: San Diego, California
2017 Mercedes E300 w/P1 and Sport Wheel pkgs
I use lots of other apps during my drive to listen music, audiobooks, podcasts, receive calls from overseas family (via whatapps, telegram), and list goes on. So my use of AA apps during my drive is very convenient and ubiquitous, all done in a safe manner. It must be super exciting being a passenger in your car without ear buds. 😂 😂 😆
looking forward to some interesting functions.
Newbie
Joined: Aug 2023
Posts: 12
Likes: 1
2023 Mercedes-Benz E450 Sedan
I use lots of other apps during my drive to listen music, audiobooks, podcasts, receive calls from overseas family (via whatapps, telegram), and list goes on. So my use of AA apps during my drive is very convenient and ubiquitous, all done in a safe manner. It must be super exciting being a passenger in your car without ear buds. 😂 😂 😆
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Joined: Jun 2021
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From: New Hampsha
'17 GLS450, '14 GLK250, Grandpa's Roadster
Newbie
Joined: Oct 2010
Posts: 1
Likes: 0
e350
2017 GLS android Auto issue
I spent much time researching since my 2017 GLS didn't come with Android Auto. It was an early 2016 production. I tried contacting Mercedes . Didnt get any response. Someone suggested trying a wireless adapter/ dongle from Amazon which cost like 70 bucks. Decided to give it a try since there are not many options left. I got the product and followed the manufacturer's instructions and guess what Android Auto is working on my GLS 450 (x166). Thank God it is working. Here is the link to the product. Any one has the same issue this could be helpful. This says it is an adapter to make it wireless but Android Auto will work.
CarlinKit 4.0 CP2A Adapter for Wired CarPlay Car, 2 in 1-Convert Wired CarPlay to Wireless,Wired CarPlay to Wireless Android Auto(for Android 10+)
Super Member
Joined: Dec 2007
Posts: 847
Likes: 45
From: ATL
2017 GLS 550
So to revive an old thread. Looking at an early release 2017 that lastvin shows 16u but not 15u. I haven't checked to see if maybe it has already been updated to have Android auto. Just wanted to see if anyone has successfully gotten MB to update one that isn't the original owner?
TIA
TIA
Super Member
Joined: Dec 2007
Posts: 847
Likes: 45
From: ATL
2017 GLS 550
I spent much time researching since my 2017 GLS didn't come with Android Auto. It was an early 2016 production. I tried contacting Mercedes . Didnt get any response. Someone suggested trying a wireless adapter/ dongle from Amazon which cost like 70 bucks. Decided to give it a try since there are not many options left. I got the product and followed the manufacturer's instructions and guess what Android Auto is working on my GLS 450 (x166). Thank God it is working. Here is the link to the product. Any one has the same issue this could be helpful. This says it is an adapter to make it wireless but Android Auto will work.
Visit the Carlinkit Store
CarlinKit 4.0 CP2A Adapter for Wired CarPlay Car, 2 in 1-Convert Wired CarPlay to Wireless,Wired CarPlay to Wireless Android Auto(for Android 10+)
Visit the Carlinkit Store
Junior Member
Joined: Dec 2019
Posts: 58
Likes: 26
2020 GLS580, 2018 E63s
So to revive an old thread. Looking at an early release 2017 that lastvin shows 16u but not 15u. I haven't checked to see if maybe it has already been updated to have Android auto. Just wanted to see if anyone has successfully gotten MB to update one that isn't the original owner?
TIA
TIA
Super Member
Joined: Dec 2007
Posts: 847
Likes: 45
From: ATL
2017 GLS 550
So I bought the vehicle, did a thorough inspection because it has 110k miles, even borescoped the cylinders looked pretty clean inside.(the dealer let me "testdrive" overnight its the only way I could do it. It does not have Android Auto. I bought the Carlinkit 5 off Amazon to see if just that will do the trick like carlink 4 did for Matthew28mar. if not I will do an ebay dongle.
the VMI sheet on this thing is close to 35 pages I think. very extensive service history at the same MB dealer.
the VMI sheet on this thing is close to 35 pages I think. very extensive service history at the same MB dealer.
Super Member
Joined: Dec 2007
Posts: 847
Likes: 45
From: ATL
2017 GLS 550
2017 iridium silver GLS550 with 110k miles. Got it for $22k original sticker was $108k. Carlinkit 4 did the trick of making Android Auto work. Though you connect to the device instead of the car. And it is wireless Android Auto. Now just need to unplug the oil pressure solenoid... I am assuming these have them just like the M157 does.
Last edited by thtguy; Jun 3, 2024 at 09:32 PM.
Junior Member
Joined: Dec 2021
Posts: 53
Likes: 8
Lexus
Carlinkit 4.0 converts the wired Carplay to wireless carplay or wireless Android Auto.
https://carlinkitcarplay.com/blogs/n...2-in-1-adapter
https://carlinkitcarplay.com/blogs/n...2-in-1-adapter
Super Member
Joined: Dec 2007
Posts: 847
Likes: 45
From: ATL
2017 GLS 550
Ok have been using the Carlinkit 4.0 and it has been great, except, does anyone have issues using handsfree. If I get a call, and answer with the rotary dial, all is good, but if I place a call, they either can't hear me, or I can't hear them, and have to put my phone on speaker to talk.
Anyone else have this issue and resolved it?
Using a Pixel 6 Pro running Android 15
Anyone else have this issue and resolved it?
Using a Pixel 6 Pro running Android 15
Last edited by thtguy; Jan 30, 2025 at 05:49 PM.
