Gerryb4447

A friend accidentally dropped his keys beneath the third row seats of our 2018 GLS 450 with electrically operated seats. We can't visually see the keys and can't find an easy way of accessing the limited space beneath the seats. We are not able to reach in from the rear or between the seats. There is a plastic panel on the front of the seat base that it seems, if removed, would provide access. Problem is we don't see any method provided for removal of the plastic panel. Called MBUSA, they are closed and the local dealer staff are in meetings and will only take messages....guess customer assistance isn't a strong MB goal.

fabbrisd1

Sorry this has happened to you - actually it's the very 1st time I have heard this to happen - no matter...

Thank's for doing a Forum Search 1st - did you try the two options mentioned in your search result ?

1. Please remember Mercedes Roadside/Technical Assistance is available 24/7 - accessible thru MercedesMe app on your SmartPhone - or using the MB Roadside Assist # on the underside of the Driver's Vanity Mirror cover - this get's you to a technical service agent 1st - and in most minoir cases they "try" to get you info to forstall a service appt

2. Early morning meetings the last-day-of-the-month or the 1st-day-of-the-month are not uncommon for either or both Sales and Service - most meetings are under 30 minutes

Did you get this handled ?

Jt0230

Update?