Service time at the dealership
Senior Member
Joined: Dec 2009
Posts: 287
Likes: 55
From: McLean, VA
2011 Audi A4, 2014 E63S Wagon, 2020 GLS 580
Super Member
Joined: Dec 2016
Posts: 641
Likes: 226
From: Charlotte, NC
2024 E450 AT Wagon, 2024 EQS450+ / Had: 2021 E350, 2019 E300, 2021 + 20 GLE350, 2019 E450 Wagon(s)
Several days to get routine maintenance done here - and no loaners since the pandemic. I get great service, but it is so inconvenient, I dread going. They can't keep techs, so everyone goes begging, even with an appointment made months in advance.
Super Member
Joined: Mar 2021
Posts: 509
Likes: 217
From: Beech Mountain, NC
E63s SL550 GL450
In the past I've been critical of the dealership that we use for service and repairs of our cars still under warranty. After reading through this I guess I'm getting better service than most. Service A & B can e scheduled usually within a five day period and they get it in and out in a few hours, unless something else pops up that needs to be worked on. I use an independent mechanic on our MB's that are no longer covered by warranty adn the service there is really good. It's hard for me to imagine leaving a daily driver for the time periods mentioned here for routine service.
MBWorld Fanatic!
Joined: Jun 2015
Posts: 9,062
Likes: 4,565
From: Maryland
2024 S580
Yeah no loners I'm not having it done at the dealer lol. Find a good independent mechanic
MBWorld Fanatic!
Joined: Jun 2017
Posts: 1,334
Likes: 766
2020 GLS450 (wife) / 2024 Ford Bronco (mine) / 2014 VW Tiquan (son)
Another glowing review for the Penske dealerships here in DC. I received my quarterly "we want your car, look at our great offer to our loyal customer to upgrade" letter. This time it was for the GLS. Care to guess what they are willing to give me on it as a gift to use to upgrade to a 2024 model? $34,800. That's nearly $10k below KKB on "good" condition. Care to guess what their 2024 GLS starts at for their loyal customer? $88,750. "Starts" at. If I optioned it to match my current one, I'm at $100k+. What a joke. Who on earth approved of such a letter at that dealership? If I do a basic search on cars.com for a 2020 with 62k miles in my area, I'm in the $50's. UP TO $34.8k trade? Give me a break....
Out Of Control!!
Joined: Sep 2018
Posts: 14,666
Likes: 4,569
From: unbegrenzt
2017 GLE350 4MATIC
If the dealer finds a baby, and takes its candy away, the scummy dealer has achieved its objective. Don't be the baby.
Average MY20 GLS450 prices on cargurus are in the mid-$60s.
Dealer buys your GLS for $35k, flips it for $65k, sells you a new GLS for $100k, and you put $65k of new money into the deal. Easy. Dealer wins, consumer...well...takes it in the shorts.
Average MY20 GLS450 prices on cargurus are in the mid-$60s.
Dealer buys your GLS for $35k, flips it for $65k, sells you a new GLS for $100k, and you put $65k of new money into the deal. Easy. Dealer wins, consumer...well...takes it in the shorts.
Last edited by chassis; Aug 20, 2023 at 11:36 AM.
Senior Member
Joined: Dec 2009
Posts: 287
Likes: 55
From: McLean, VA
2011 Audi A4, 2014 E63S Wagon, 2020 GLS 580
Another glowing review for the Penske dealerships here in DC. I received my quarterly "we want your car, look at our great offer to our loyal customer to upgrade" letter. This time it was for the GLS. Care to guess what they are willing to give me on it as a gift to use to upgrade to a 2024 model? $34,800. That's nearly $10k below KKB on "good" condition. Care to guess what their 2024 GLS starts at for their loyal customer? $88,750. "Starts" at. If I optioned it to match my current one, I'm at $100k+. What a joke. Who on earth approved of such a letter at that dealership? If I do a basic search on cars.com for a 2020 with 62k miles in my area, I'm in the $50's. UP TO $34.8k trade? Give me a break....
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MBWorld Fanatic!
Joined: May 2023
Posts: 1,122
Likes: 310
'23 GLS450
Another glowing review for the Penske dealerships here in DC. I received my quarterly "we want your car, look at our great offer to our loyal customer to upgrade" letter. This time it was for the GLS. Care to guess what they are willing to give me on it as a gift to use to upgrade to a 2024 model? $34,800. That's nearly $10k below KKB on "good" condition. Care to guess what their 2024 GLS starts at for their loyal customer? $88,750. "Starts" at. If I optioned it to match my current one, I'm at $100k+. What a joke. Who on earth approved of such a letter at that dealership? If I do a basic search on cars.com for a 2020 with 62k miles in my area, I'm in the $50's. UP TO $34.8k trade? Give me a break....
Got the same email, albeit with a higher trade amount for my GLS580. I responded to say I was interested in the AMG63 and have heard nothing back. I'm sure these letters are all generated by an algorithm and there is no human involved in sending or receiving them. The sales manager at Tyson's was the salesperson who sold me my GLS580 but he is now too busy to respond to email.
I think the used car price peak is long behind us and falling even further.
MBWorld Fanatic!
Joined: Jun 2017
Posts: 1,334
Likes: 766
2020 GLS450 (wife) / 2024 Ford Bronco (mine) / 2014 VW Tiquan (son)
Got the same email, albeit with a higher trade amount for my GLS580. I responded to say I was interested in the AMG63 and have heard nothing back. I'm sure these letters are all generated by an algorithm and there is no human involved in sending or receiving them. The sales manager at Tyson's was the salesperson who sold me my GLS580 but he is now too busy to respond to email.
I buy these cars to keep for a long time, so these lowball offers really mean nothing to me. I have no intention to sell until they are past their standard depreciation cycle of 7 years, and even then it's just a consideration idea if needed (thankfully not needed so far). I got out of the car buying habit about 8 years ago. I've only bought two cars since 2015, and both happened to be Mercedes... The 8 years prior to that point (07-15), I bought 8 cars.
Unless if it's a unique car (like a Jeep Wrangler) or that ultimate ego scratch (Porsche), I suspect I'll stick with Benz for a long time. Seems to be the one brand that I truly do enjoy across the board. And honestly if I were ever to get to that point of being able to buy that teenage wall art Porsche, I think I'd rather have an SL now a days anyways.
Super Member
Joined: Mar 2021
Posts: 509
Likes: 217
From: Beech Mountain, NC
E63s SL550 GL450
In the past I've been critical of the dealership that we use for service and repairs of our cars still under warranty. After reading through this I guess I'm getting better service than most. Service A & B can e scheduled usually within a five day period and they get it in and out in a few hours, unless something else pops up that needs to be worked on. I use an independent mechanic on our MB's that are no longer covered by warranty adn the service there is really good. It's hard for me to imagine leaving a daily driver for the time periods mentioned here for routine service.
MBWorld Fanatic!
Joined: May 2023
Posts: 1,122
Likes: 310
'23 GLS450
If you've been following the "What is going on with MB?" thread, then you know these are not the best times to drive a Mercedes. It was a veritable triage when I dropped off my car in the morning a couple weeks ago. Even if you're not driving a GLC w/issues, your ability to get a loaner GLC will be confounded by same said issues!
Super Member
Joined: Mar 2021
Posts: 509
Likes: 217
From: Beech Mountain, NC
E63s SL550 GL450
If you've been following the "What is going on with MB?" thread, then you know these are not the best times to drive a Mercedes. It was a veritable triage when I dropped off my car in the morning a couple weeks ago. Even if you're not driving a GLC w/issues, your ability to get a loaner GLC will be confounded by same said issues!
MBWorld Fanatic!
Joined: May 2023
Posts: 1,122
Likes: 310
'23 GLS450
I have been following. We have four, two still under warranty, two are not. I've been using an independent to do the service and repairs on the ones out of warranty. They are great, so I guess I'm going to start using them for routine service also. It is ridiculous that an oil change can't be scheduled closer than a month and a half out. We drive a lot of miles on the daily drivers. If I waited the month and a half and had an engine problem they would probably try to deny warranty work as it was serviced over the 10,000 mile mark. We are a bit remote so I don't have several dealers to choose from. The closest is an hour and a half away. The next are over two hours. Like everyone else we can't get parts for the cars from the dealer, but somehow an independent can find them for us. In my opinion, the company as a whole has really gone steeply downhill since we bought our first MB. They must be making plenty of money and keeping the BOD happy, as Olaf seems cemented in the head position. We have certainly bought our last one from them, barring some unseen and unimagineable changes.
Super Member
Joined: Apr 2013
Posts: 516
Likes: 175
a
They always have loaners in reserve and can move you to the top of the repair queue if they wanted. The managers have discretion for special cases.
Case in point I had to take my brand new $165k AMG in for service on day 3 of ownership. I didn't make an appointment and just brought it in. The service manager came to talk to me and was very accommodating and set me up with a loaner right away. I had the car back the next day.
But you're less likely to get special treatment for a regular maintenance.
Case in point I had to take my brand new $165k AMG in for service on day 3 of ownership. I didn't make an appointment and just brought it in. The service manager came to talk to me and was very accommodating and set me up with a loaner right away. I had the car back the next day.
But you're less likely to get special treatment for a regular maintenance.
MBWorld Fanatic!
Joined: May 2023
Posts: 1,122
Likes: 310
'23 GLS450
They always have loaners in reserve and can move you to the top of the repair queue if they wanted. The managers have discretion for special cases.
Case in point I had to take my brand new $165k AMG in for service on day 3 of ownership. I didn't make an appointment and just brought it in. The service manager came to talk to me and was very accommodating and set me up with a loaner right away. I had the car back the next day.
But you're less likely to get special treatment for a regular maintenance.
Case in point I had to take my brand new $165k AMG in for service on day 3 of ownership. I didn't make an appointment and just brought it in. The service manager came to talk to me and was very accommodating and set me up with a loaner right away. I had the car back the next day.
But you're less likely to get special treatment for a regular maintenance.
