x167 GLS400 SUSPENSION PROBLEMS
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167 GLS400d
x167 GLS400 SUSPENSION PROBLEMS
Hello friends,
I'm in demand. I bought a new GLS400d, and essentially after 2 weeks of use, an interesting effect appeared.
The car behaves strangely, it does not show any errors, I have been to the dealership several times and no one has helped.
Namely, I drive a car and the car does not soften the shocks from the unevenness of the road, but all shocks are felt through the seat and the steering wheel into the body.
The next day is so that it feels like floating and does not feel any bumps and unevenness of the road.
It doesn't show any errors, it looks like the car has a problem with the inflation of the airbag. I have noticed that when the vehicle is stiff, it seems somehow lower and at the height of the E class, but everything seems to be fine from the outside.
I NOTE that the vehicle is always in COMFORT position, M+S tires, i.e. soft compound and tire pressure is 2.4 BAR.
I'm in demand. I bought a new GLS400d, and essentially after 2 weeks of use, an interesting effect appeared.
The car behaves strangely, it does not show any errors, I have been to the dealership several times and no one has helped.
Namely, I drive a car and the car does not soften the shocks from the unevenness of the road, but all shocks are felt through the seat and the steering wheel into the body.
The next day is so that it feels like floating and does not feel any bumps and unevenness of the road.
It doesn't show any errors, it looks like the car has a problem with the inflation of the airbag. I have noticed that when the vehicle is stiff, it seems somehow lower and at the height of the E class, but everything seems to be fine from the outside.
I NOTE that the vehicle is always in COMFORT position, M+S tires, i.e. soft compound and tire pressure is 2.4 BAR.
Newbie
Joined: Jan 2024
Posts: 11
Likes: 0
2024 GLS 450
Hello friends,
I'm in demand. I bought a new GLS400d, and essentially after 2 weeks of use, an interesting effect appeared.
The car behaves strangely, it does not show any errors, I have been to the dealership several times and no one has helped.
Namely, I drive a car and the car does not soften the shocks from the unevenness of the road, but all shocks are felt through the seat and the steering wheel into the body.
The next day is so that it feels like floating and does not feel any bumps and unevenness of the road.
It doesn't show any errors, it looks like the car has a problem with the inflation of the airbag. I have noticed that when the vehicle is stiff, it seems somehow lower and at the height of the E class, but everything seems to be fine from the outside.
I NOTE that the vehicle is always in COMFORT position, M+S tires, i.e. soft compound and tire pressure is 2.4 BAR.
I'm in demand. I bought a new GLS400d, and essentially after 2 weeks of use, an interesting effect appeared.
The car behaves strangely, it does not show any errors, I have been to the dealership several times and no one has helped.
Namely, I drive a car and the car does not soften the shocks from the unevenness of the road, but all shocks are felt through the seat and the steering wheel into the body.
The next day is so that it feels like floating and does not feel any bumps and unevenness of the road.
It doesn't show any errors, it looks like the car has a problem with the inflation of the airbag. I have noticed that when the vehicle is stiff, it seems somehow lower and at the height of the E class, but everything seems to be fine from the outside.
I NOTE that the vehicle is always in COMFORT position, M+S tires, i.e. soft compound and tire pressure is 2.4 BAR.
I have the exact same problem for my 24 GLS 450, went to the 2 different dealers twice already . Pretty disappointed , not sure what to do. Does anyone else have this issue?
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167 GLS400d
Yesterday I came again from the MB representative office, and I was already looked at very strangely. They were even angry with me that there was nothing wrong and they said that everything was fine
The vehicle becomes stiff as if driving on an A45 AMG with 21-inch rims - even when driving over the STOP line, you can feel its excess very strongly.
But an hour later, and you can immediately feel it very seriously that the vehicle has become soft again - and the suspension soaks up all the bumps, you can't even feel the railway crossing
I think that there is a fault with the level sensor, the compressor or the road reading camera - but no MB representative digs deeper or tries to understand me
The vehicle becomes stiff as if driving on an A45 AMG with 21-inch rims - even when driving over the STOP line, you can feel its excess very strongly.
But an hour later, and you can immediately feel it very seriously that the vehicle has become soft again - and the suspension soaks up all the bumps, you can't even feel the railway crossing
I think that there is a fault with the level sensor, the compressor or the road reading camera - but no MB representative digs deeper or tries to understand me
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Joined: Jan 2024
Posts: 11
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2024 GLS 450
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Thread Starter
Junior Member
Joined: Jan 2024
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167 GLS400d
the saddest thing is that there doesn't seem to be a solution - they say that there is no error or malfunction
I don't think they check the pressure of the airbags and the compressor and the deep repair there, they just go by the error code
My other vehicle is a BMW X7 - and it is much softer, in addition, the HARMAN KARDON plays much better because it has a physical SUBWOOFER, which unfortunately the MB GLS BURMESTR does not have, only speakers
The MB GLS is really the best-looking SUV, and the spaciousness of its cabin and driving dynamics, especially above 150 km/h, are the details why I respect and chose this vehicle
However, by paying €140,000, you could also get the corresponding driving comfort and service, which unfortunately is not and is not offered (in the form of problem finding and solution, an official MB representative office)
I don't think they check the pressure of the airbags and the compressor and the deep repair there, they just go by the error code
My other vehicle is a BMW X7 - and it is much softer, in addition, the HARMAN KARDON plays much better because it has a physical SUBWOOFER, which unfortunately the MB GLS BURMESTR does not have, only speakers
The MB GLS is really the best-looking SUV, and the spaciousness of its cabin and driving dynamics, especially above 150 km/h, are the details why I respect and chose this vehicle
However, by paying €140,000, you could also get the corresponding driving comfort and service, which unfortunately is not and is not offered (in the form of problem finding and solution, an official MB representative office)
Member
Joined: Nov 2016
Posts: 127
Likes: 108
From: CA
GLS450 (2026), EQE350+ (2024)
With a bouncy car my first thought is usually over-inflated tires, but since your car has already been at the dealership (and no message from TPMS), I guess they should have ruled it out, so... good luck!
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167 GLS400d
Unfortunaly not,
I allready try to remove my Mercedes ME and disconnected from car aswell, I suspected that it might somehow reflect the settings of the CLA250, which was purchased for a young relative
But no any changes in this question
I allready try to remove my Mercedes ME and disconnected from car aswell, I suspected that it might somehow reflect the settings of the CLA250, which was purchased for a young relative
But no any changes in this question
Member
Joined: Nov 2023
Posts: 132
Likes: 53
From: Michigan
22 GLS 450 19 CLS 450
FYI this is a software issue. I had this same thing happen with two GLC loaners. The first time I didn't care because it wasn't my car. But after the second one did the exact same thing I finally asked when I returned it and was told it was a known software issue that requires an update but the update takes 2 hours per car and because demand far exceeded the available loaners they weren't able to take them out of service for the amount of time required to install the update.
Another thing that would be helpful for most people to keep in mind is that these are no longer cars as much as they are computers with wheels. It would be very unlikely for even 2 or 3 year old cars to have a serious mechanical failure with the suspension components. Unless I can physically see some type of failure or damage or defect I will always start with software and then work my way back.
Another thing that would be helpful for most people to keep in mind is that these are no longer cars as much as they are computers with wheels. It would be very unlikely for even 2 or 3 year old cars to have a serious mechanical failure with the suspension components. Unless I can physically see some type of failure or damage or defect I will always start with software and then work my way back.
Thread Starter
Junior Member
Joined: Jan 2024
Posts: 15
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167 GLS400d
FYI this is a software issue. I had this same thing happen with two GLC loaners. The first time I didn't care because it wasn't my car. But after the second one did the exact same thing I finally asked when I returned it and was told it was a known software issue that requires an update but the update takes 2 hours per car and because demand far exceeded the available loaners they weren't able to take them out of service for the amount of time required to install the update.
Another thing that would be helpful for most people to keep in mind is that these are no longer cars as much as they are computers with wheels. It would be very unlikely for even 2 or 3 year old cars to have a serious mechanical failure with the suspension components. Unless I can physically see some type of failure or damage or defect I will always start with software and then work my way back.
Another thing that would be helpful for most people to keep in mind is that these are no longer cars as much as they are computers with wheels. It would be very unlikely for even 2 or 3 year old cars to have a serious mechanical failure with the suspension components. Unless I can physically see some type of failure or damage or defect I will always start with software and then work my way back.
I will push MB guys to make software update but evenly they told that there is latest update on it - but anyway will try to make one more - or just to relaunch their system
Member
Joined: Nov 2023
Posts: 132
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From: Michigan
22 GLS 450 19 CLS 450
To that same end, all of these cars cost a lot of money. You shouldn't be afraid to advocate for yourself regarding your vehicle in the same way you would advocate for yourself with your physician. If something is wrong you should always stand your ground and if need be there is no shame in dealer hopping. I am within probably 20-25 minutes of 5 MB dealers and after having experience with all 5 there is only 1 I will take my cars to and it is not the dealer I purchased either of my vehicles from.
Best of luck, let us know how things turn out.
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Joined: Jan 2024
Posts: 11
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2024 GLS 450
You're welcome. A couple additional things I would like to add. In my experience I have found that there is a wide variance in the knowledge level of MB dealer technicians when it comes to the software in these cars. Being told "everything is up to date" can be defined very differently from tech to tech based on their education and experience level with the software. You may very well be up to date or have the latest install but that doesn't necessarily mean something isn't wrong if that technician doesn't know where to be looking for the problem.
To that same end, all of these cars cost a lot of money. You shouldn't be afraid to advocate for yourself regarding your vehicle in the same way you would advocate for yourself with your physician. If something is wrong you should always stand your ground and if need be there is no shame in dealer hopping. I am within probably 20-25 minutes of 5 MB dealers and after having experience with all 5 there is only 1 I will take my cars to and it is not the dealer I purchased either of my vehicles from.
Best of luck, let us know how things turn out.
To that same end, all of these cars cost a lot of money. You shouldn't be afraid to advocate for yourself regarding your vehicle in the same way you would advocate for yourself with your physician. If something is wrong you should always stand your ground and if need be there is no shame in dealer hopping. I am within probably 20-25 minutes of 5 MB dealers and after having experience with all 5 there is only 1 I will take my cars to and it is not the dealer I purchased either of my vehicles from.
Best of luck, let us know how things turn out.
When referring to software update. Are you talking about the default MBUX software on the vehicle or is there a separate software version for the suspension component that needs to be addressed?
By any chance, could the 5 dealers you mentioned be located in DFW area?
Member
Joined: Nov 2023
Posts: 132
Likes: 53
From: Michigan
22 GLS 450 19 CLS 450
i appreciate taking time to answer the questions!
When referring to software update. Are you talking about the default MBUX software on the vehicle or is there a separate software version for the suspension component that needs to be addressed?
By any chance, could the 5 dealers you mentioned be located in DFW area?
When referring to software update. Are you talking about the default MBUX software on the vehicle or is there a separate software version for the suspension component that needs to be addressed?
By any chance, could the 5 dealers you mentioned be located in DFW area?
Pretty much every new car made is almost entirely controlled by software that is responsible for everything from what rpm the car idles at to whether you can even unlock your doors or start your car or not.
If someone at your dealer says anything about MBUX during your discuss about the issue you are experiencing I would get in your car immediately and drive as fast as possible in the opposite direction.
Also, no I am not from the DFW area.
Thread Starter
Junior Member
Joined: Jan 2024
Posts: 15
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167 GLS400d
You're welcome. A couple additional things I would like to add. In my experience I have found that there is a wide variance in the knowledge level of MB dealer technicians when it comes to the software in these cars. Being told "everything is up to date" can be defined very differently from tech to tech based on their education and experience level with the software. You may very well be up to date or have the latest install but that doesn't necessarily mean something isn't wrong if that technician doesn't know where to be looking for the problem.
To that same end, all of these cars cost a lot of money. You shouldn't be afraid to advocate for yourself regarding your vehicle in the same way you would advocate for yourself with your physician. If something is wrong you should always stand your ground and if need be there is no shame in dealer hopping. I am within probably 20-25 minutes of 5 MB dealers and after having experience with all 5 there is only 1 I will take my cars to and it is not the dealer I purchased either of my vehicles from.
Best of luck, let us know how things turn out.
To that same end, all of these cars cost a lot of money. You shouldn't be afraid to advocate for yourself regarding your vehicle in the same way you would advocate for yourself with your physician. If something is wrong you should always stand your ground and if need be there is no shame in dealer hopping. I am within probably 20-25 minutes of 5 MB dealers and after having experience with all 5 there is only 1 I will take my cars to and it is not the dealer I purchased either of my vehicles from.
Best of luck, let us know how things turn out.
first of all i would like to thank you gentlemen
very promising, encouraging and good thoughts
I will undertake the MB dealership and will definitely inform you of the results.
