interlaced

Hi I have a Mercedes GLS 450 and the transmission jolt is ABSOLUTELY ANNOYING AND DANGEROUS FOR ME, I was driving end of last month and the 4th to 3rd gear jolt was SO BAD this is perhaps my 4th time Mercedes dealer tried to repair this problem and I just can't live with this car as it's so annoying.
What is the process and can I just straight up tell the service center this is it and I want my money back or a different car to choose? My state is New Jersey and the lemon law here is that the car has to be within 2 years or under 24k miles. My car is 22k miles and it's a 2022 Mercedes GLS... PLEASE help thank you so much if anything also please give good advice if you can Thanks

wildta

https://www.njconsumeraffairs.gov/Ne...-lemon-law.pdf

rockpool

20 days in the shop in the last 24,000 miles or 24months.


https://www.lemonlaw.com/nj-lemon-law.htm

interlaced

Thanks

TheAce

It is all dependent on the particular state. In my state it was 30 days in the shop within the first year. I did not notify my dealership, as I did not want them to try to expedite the repair or alter records. My state is only based on the number of days in the shop, NOT based on whether the car is fixed. Your state, NJ, seems to require that "the defect still exists." It took about 6-8 weeks for approval and about a month after before they took the car back and issued a check. If I were to do it again, I would just do it myself. Mercedes did pay some of the lawyer fees, but not all of them. I probably could have pushed them into paying all of the fee based on the state lemon law, but I just wanted to be done with this ordeal.

Your state has different requirements than my state. It seems to be much more regulated by the state. I hope that you are under 2 (24 months) from the date of delivery. I understand your frustrations, especially with a vehicle that is $100k. It's embarrassing when you are driving friends/family and the car is jerking worse than a $20k Kia.

interlaced

Thanks for your kind and speedy response. I will go with the NJ Lemon Law Unit to get my car out of my hands, this vehicle isn't good at all and doesn't ride to the standards of Mercedes Benz. So disappointed.

interlaced

I found out this information and I reported to my service center on ~14,000 miles that the jolting started and again on ~17,000 miles the jolting came back.

"Your vehicle is covered under the NJ lemon law as long as you first report a substantial defect or condition within the first 24 months and 18,000 miles of vehicle use. The subsequent repair attempts can occur after the first 24 months and 18,000 miles. You have four years after the third repair attempt (or 20 days out of service) to formally file for lemon law relief." https://lemonlawonline.com/new-jerse...n-law-faq/#NJ8

So I should be good either way I'll call tomorrow and speak with my service and get all the service records on my car to confirm how many times I brought up this issue for NJ Lemon Law Unit.

I believe this is a serious defect as it can result in serious harm to bodily injury for god sake if anything the car stalls while driving or anything it's dangerous considering it's the transmission we're talking about, does that make sense?

OldManAndHisCar

Years and years ago I did a Lemon Law on an Oldsmobile Aurora - the year they came out. (Ended up with a Cutlass Supreme IV with the DOCH 3.4 as is seen on one of the current YouTube channels)...

Anyway, for me the test was "Three repairs of the same thing in 30 days" - turns out the frame member was on the bottom of a thing and needed to be on the top of a thing - the entire car was twisted at a strut tower. Kept breaking windshields and motor mounts, all in under 5000mi on the car.

interlaced

Wow I’m sorry you had to go through that, and glad by now your okay and nothing terrible happened for the sake of who knows what would have happened in the case if something were to go really bad with that frame.