M-Class Recall
Grrrr...another problem on the m-class.
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I heard about the recall from the service manager while I was having my window switch replaced.
The service guy said that he along with the bulletin he received a letter from MB stating that the factory would credit $2000 to any existing recalled ML owner towards a new one. This is after any negotiation with the dealer. The dealer does not participate and this comes directly from MB. Makes me wonder if the dealer would packet the $2000 to an unknowing customer.
I received that recall letter and nothing was mentioned about the $2000!
I purchased a 97 E320 several years ago with Silver Star...their sales have been very accomodating, but since I live closer to Calabasas Motorcars I had always used their service depart. Always good to try new experiences...Keyes & Auto Steigler have been unfortunate past experiences.
BTW: The upcoming M5 is certainly very tempting...V10 500 Hp. I'll have to wait for a test drive before throwing a blower on my E430.
Cheers
Richard
Just got my 03 ML 2 weeks ago. Should I be concerned and call my dealer or should I just wait for a notice.
Hi Gang-
I heard about the recall from the service manager while I was having my window switch replaced.
The service guy said that he along with the bulletin he received a letter from MB stating that the factory would credit $2000 to any existing recalled ML owner towards a new one. This is after any negotiation with the dealer. The dealer does not participate and this comes directly from MB. Makes me wonder if the dealer would packet the $2000 to an unknowing customer.
I received that recall letter and nothing was mentioned about the $2000!
Since your in the Thousand Oaks area...I take it you get your MB service'd at Silver Star...how are they in regards to customer service?? Has most of your experiences with them been positive??
I purchased a 97 E320 several years ago with Silver Star...their sales have been very accomodating, but since I live closer to Calabasas Motorcars I had always used their service depart. Always good to try new experiences...Keyes & Auto Steigler have been unfortunate past experiences.
BTW: The upcoming M5 is certainly very tempting...V10 500 Hp. I'll have to wait for a test drive before throwing a blower on my E430.
Cheers
Richard
This is my first trip to Silver star for service the matter of fact this is my first trip for a Mercedes service. I'll let you know how are they after Friday. Since we are sharing the experience on the local dealership in our area how are you experience with Calabasas Mercedes? and Keyes? I was originally going to go to Calabasas Mercedes but no one return my phone call or e-mail and Silver Star did that's why I went with them. Hopefully Silver star Mercedes is better then their BMW cause they have a very SH*TTY service at BMW and that's the main reason why I switch from BMW to Mercedes. My old BMW service is in Alhambra(50 miles away) which provide the best service I've experience so far. I guess it might have something to do with I know the Finance manager there and bought 3 BMW from them.
I think you should call your dealer and have you recall done. Given the rate of MBUSA workflow efficiency, I don't think your name made it to the list on this recall.
I got that recall letter today
My ML500 right now doesn't even start
Sorry that it has taken so long to get back to you.
Talked with the service manager again and he once again confirmed the $2000. It only applies towards a new ML however.
Scott


