AMG with Alcantara
04-04-2005, 11:40 PM
#1
MBWorld Fanatic!
Thread Starter
Join Date: Jul 2003
Location: Lake Oswego, OR
Posts: 6,617
Received 1,191 Likes
on
858 Posts
2020 GLE 450; 2023 BMW M2 Coupe
AMG with Alcantara
I have been fretting because I wanted the AMG Sport package with the Alcantara seat inserts and aluminum trim, and it did not seem possible from what has been put out by MBUSA, including the "Build You Own" site. They stipulate either the Trim Package (MBTex/Maple Wood) or the Premium Package (Leather/Walnut). I want a sporty interior with the sporty exterior.
Well my salesperson talked to the distribution center, and it is possible to configure the vehicle this way--it's just very unclear in what's been published. So my final order goes in tomorrow (late May delivery).
Well my salesperson talked to the distribution center, and it is possible to configure the vehicle this way--it's just very unclear in what's been published. So my final order goes in tomorrow (late May delivery).
Last edited by GregW / Oregon; 04-05-2005 at 11:32 PM.
04-05-2005, 11:54 AM
#3
MBWorld Fanatic!
Thread Starter
Join Date: Jul 2003
Location: Lake Oswego, OR
Posts: 6,617
Received 1,191 Likes
on
858 Posts
2020 GLE 450; 2023 BMW M2 Coupe
ML350 Order
Originally Posted by Sparky
What option packages, etc did you order? What color interior and exterior?
(A) Metallic Paint (Iridium Silver)
317 Comfort Package
318 Trim Package
319 Lighting Package
320 Entertainment Package
321 AMG Sport Package
323 Air Suspension Package
324 Sunroof Package
530 DVD navigation
536 Sirius Satellite Radio
550 Trailer Hitch
873 Heated Front Seats
Destination
$57,365
04-05-2005, 03:59 PM
#4
MBWorld Fanatic!
Thread Starter
Join Date: Jul 2003
Location: Lake Oswego, OR
Posts: 6,617
Received 1,191 Likes
on
858 Posts
2020 GLE 450; 2023 BMW M2 Coupe
I take it all back
Well, went to place my final order, and after the dealer checked with Distribution again, Alcantara & Aluminum like in the Appearance Package is NOT available with the AMG package. It makes no sense.
I'm now in the process of appealing to the Market Manager. That probably won't work, so I'll need to decide between having a sporty exterior or interior, but not both.
Very frustrating.
I'm now in the process of appealing to the Market Manager. That probably won't work, so I'll need to decide between having a sporty exterior or interior, but not both.
Very frustrating.
04-05-2005, 11:27 PM
#5
Member
Join Date: Mar 2005
Location: Central VA, Philadelphia, PA
Posts: 146
Received 0 Likes
on
0 Posts
95' E320 Wagon (gave to father) 15' VW TDI Wagon, 05' X3, 97' F150, 99' Buell S3
Sounds like a marketing issue to me. When one visits the factory,the possibilities seem endless. They probably don't know how to price it.
04-05-2005, 11:31 PM
#6
MBWorld Fanatic!
Thread Starter
Join Date: Jul 2003
Location: Lake Oswego, OR
Posts: 6,617
Received 1,191 Likes
on
858 Posts
2020 GLE 450; 2023 BMW M2 Coupe
Typical helpful response from MBUSA...
Originally Posted by danholm
Sounds like a marketing issue to me. When one visits the factory,the possibilities seem endless. They probably don't know how to price it.
I received an e-mail response to my inquiry about package and option restrictions. I don't mean to single out MBUSA, but why are big companies so detached from their customers? Can you imagine if they actually took the time to understand your issue and follow up on it!?
From: adelheid.martin@mbusa.com [mailto:adelheid.martin@mbusa.com] On Behalf Of MailMaster%MBUSA@dcx.dcx
Sent: Tuesday, April 05, 2005 6:53 PM
To: greg.a.williams@comcast.net
Subject: SN864660
Dear Mr. Williams,
Thank you for your recent internet query.
While we are not provided with specific information regarding the decisions made for option packages and required package combinations, it would appear likely that it is based on a marketing strategy designed to appeal to a wide range of customers.
If we can be of any further assistance, please feel free to call us at 1-800-FOR-MERCedes (1-800-367-6372).
Sincerely,
Heidi Martin
Consumer Promotions
Mercedes-Benz USA, LLC
04-06-2005, 06:45 AM
#7
Member
Join Date: Mar 2005
Location: Dallas, TX
Posts: 82
Likes: 0
Received 0 Likes
on
0 Posts
2006 ML 500 and 2006 SLK 55 AMG
Sounds about right... You already know the headache and frustration I experienced trying to understand where and why the off-road optional package disappeared. This also applied to almost every other question I asked. Every time I called MBUSA, I would speak to a new CSR and get a brand new answer. In addition, the dealerships were in the dark.
