Continued production delay @ MBUSI & poor customer service
06-07-2005, 09:30 AM
#26
Member
Join Date: Mar 2005
Location: Dallas, TX
Posts: 82
Likes: 0
Received 0 Likes
on
0 Posts
2006 ML 500 and 2006 SLK 55 AMG
There is no color called titanium rain. Do you mean alpine rain? If so, it has always been scheduled for August production. The brochure even shows delayed production on this color.
What are you really talking about?
What are you really talking about?
06-07-2005, 10:17 AM
#27
MBWorld Fanatic!
Join Date: Aug 2003
Location: Las Vegas, NV
Posts: 5,517
Likes: 0
Received 9 Likes
on
6 Posts
2011 E350 Cabriolet..White and Almond Mocha
I really think the "delay" he is talking about is the one experienced in May that set orders back by about a month. The Alpine Rain information he is relating is referring to the original delay for this color and scheduled for fall production. I don't think anything has changed from what we were already aware of (at least I hope not.)
My interest in the ML is because I have a R Class on order with Alpine Rain and my build is the first decade in September. So what happens with the ML is related to the R Class also.
My interest in the ML is because I have a R Class on order with Alpine Rain and my build is the first decade in September. So what happens with the ML is related to the R Class also.
06-07-2005, 06:25 PM
#28
MBWorld Fanatic!
Thread Starter
Join Date: Jul 2003
Location: Lake Oswego, OR
Posts: 6,604
Received 1,183 Likes
on
850 Posts
2020 GLE 450; 2023 BMW M2 Coupe
6/7 Update
My car went B4 (Started Production) last Friday, 6/3 and reached B5 (Production Completed) today, 6/7. I should have it by the end of the monthmthen, ROAD TRIP!
06-07-2005, 08:55 PM
#29
MBWorld Fanatic!
Join Date: Aug 2003
Location: Las Vegas, NV
Posts: 5,517
Likes: 0
Received 9 Likes
on
6 Posts
2011 E350 Cabriolet..White and Almond Mocha
Originally Posted by GregW / Oregon
My car went B4 (Started Production) last Friday, 6/3 and reached B5 (Production Completed) today, 6/7. I should have it by the end of the monthmthen, ROAD TRIP!
06-07-2005, 10:56 PM
#31
MBWorld Fanatic!
Thread Starter
Join Date: Jul 2003
Location: Lake Oswego, OR
Posts: 6,604
Received 1,183 Likes
on
850 Posts
2020 GLE 450; 2023 BMW M2 Coupe
Production time
Originally Posted by Sparky
Wow... It only takes 4-5 days for production. That's quick!!!
It takes under 22 hours to build the M-Class
3.3 hours in the Body Shop
11 hours in the paint shop
1.5 hours to travel from Paint Shop to the Assembly Line
4.4 hours at the Assembly Line
Approx. 1.5 hours at the Shipping Line
06-07-2005, 11:15 PM
#32
MBWorld Fanatic!
Thread Starter
Join Date: Jul 2003
Location: Lake Oswego, OR
Posts: 6,604
Received 1,183 Likes
on
850 Posts
2020 GLE 450; 2023 BMW M2 Coupe
New "iimproved" production scheduling
My salesperson told me that starting today, the Netstar system will only show the month of scheduled production, not the third of the month as before. I guess they are getting more "wiggle room" at the expense of the customer.
06-08-2005, 06:55 AM
#33
Member
Join Date: Mar 2005
Location: Dallas, TX
Posts: 82
Likes: 0
Received 0 Likes
on
0 Posts
2006 ML 500 and 2006 SLK 55 AMG
Thanks for the info. As I've mentioned before, we also ordered the SLK 55 AMG at the same time. It's made in Germany and sounds like it will take forever to get here. I've actually stopped asking my salesperson about delivery dates. I think it might end up being a X-Mas present. 
So, my paradigm is slightly different. The ML seems quick compared to that. But, based on your info, I left a message for my salesperson to check on my ML 500 production/delivery schedule.
So, my paradigm is slightly different. The ML seems quick compared to that. But, based on your info, I left a message for my salesperson to check on my ML 500 production/delivery schedule.
06-08-2005, 01:31 PM
#34
Newbie
Join Date: Jun 2005
Posts: 5
Likes: 0
Received 0 Likes
on
0 Posts
The delay was because of a combination of paint problems (dealers initially only received Black and Silver), power steering hose clamps (some still come in without the new clamp), and QC for rattles and what not....
06-08-2005, 03:10 PM
#35
Super Member
update 6/8
Well again, following in Greg's footsteps, its my turn to report. My status as of Tues, 6/7 was B4a. That is one of the new codes and means production is to start within 2 days at which time it turns to B5 status.
Now my dealer received another new ML this morning and its history was:
B4 - 5/20/05
B5 - 6/2/05
arrival at dealer - 6/8/05
The long timeframe between late May and final production is when all the problems were happening.
If the above holds true I should have my ML within 7-10 from now at least.
Dealer will notify me when it reaches B5 status.
Now my dealer received another new ML this morning and its history was:
B4 - 5/20/05
B5 - 6/2/05
arrival at dealer - 6/8/05
The long timeframe between late May and final production is when all the problems were happening.
If the above holds true I should have my ML within 7-10 from now at least.
Dealer will notify me when it reaches B5 status.
06-08-2005, 03:23 PM
#36
MBWorld Fanatic!
Thread Starter
Join Date: Jul 2003
Location: Lake Oswego, OR
Posts: 6,604
Received 1,183 Likes
on
850 Posts
2020 GLE 450; 2023 BMW M2 Coupe
MLs finally delivering
Originally Posted by AutoSaurus
Well again, following in Greg's footsteps, its my turn to report. My status as of Tues, 6/7 was B4a. That is one of the new codes and means production is to start within 2 days at which time it turns to B5 status.
Now my dealer received another new ML this morning and its history was:
B4 - 5/20/05
B5 - 6/2/05
arrival at dealer - 6/8/05
The long timeframe between late May and final production is when all the problems were happening.
If the above holds true I should have my ML within 7-10 from now at least.
Dealer will notify me when it reaches B5 status.
Now my dealer received another new ML this morning and its history was:
B4 - 5/20/05
B5 - 6/2/05
arrival at dealer - 6/8/05
The long timeframe between late May and final production is when all the problems were happening.
If the above holds true I should have my ML within 7-10 from now at least.
Dealer will notify me when it reaches B5 status.
06-08-2005, 03:29 PM
#37
MBWorld Fanatic!
Join Date: Aug 2003
Location: Las Vegas, NV
Posts: 5,517
Likes: 0
Received 9 Likes
on
6 Posts
2011 E350 Cabriolet..White and Almond Mocha
Originally Posted by AutoSaurus
Well again, following in Greg's footsteps, its my turn to report. My status as of Tues, 6/7 was B4a. That is one of the new codes and means production is to start within 2 days at which time it turns to B5 status.
Now my dealer received another new ML this morning and its history was:
B4 - 5/20/05
B5 - 6/2/05
arrival at dealer - 6/8/05
The long timeframe between late May and final production is when all the problems were happening.
If the above holds true I should have my ML within 7-10 from now at least.
Dealer will notify me when it reaches B5 status.
Now my dealer received another new ML this morning and its history was:
B4 - 5/20/05
B5 - 6/2/05
arrival at dealer - 6/8/05
The long timeframe between late May and final production is when all the problems were happening.
If the above holds true I should have my ML within 7-10 from now at least.
Dealer will notify me when it reaches B5 status.
06-08-2005, 07:17 PM
#38
MBWorld Fanatic!
Thread Starter
Join Date: Jul 2003
Location: Lake Oswego, OR
Posts: 6,604
Received 1,183 Likes
on
850 Posts
2020 GLE 450; 2023 BMW M2 Coupe
Update: E-mail respnse received from MBUSA
Typical corporate speak:
"Dear Mr. Williams,
This will confirm our receipt of your e-mails dated June 1 and June 7, 2005.
We regret your disappointment regarding the production of your 2006 M Class and sincerely apologize for your expressed discontent. Please be assured that your feedback is valuable to us and that your comments have been documented in our reporting system as well as shared with our Market Team.
Mr. Williams, please be assured that Mercedes-Benz USA does not "steadfastly ignore" our dealer's expressed concerns or questions on behalf of our customers. Rather, we do make every effort to keep our dealers updated and informed, and our Mercedes-Benz Corporate Regional contact is also available to our dealers for any additional contact or uestions.
We can not comment specifically as to your order, your position on your dealer's wait list vs. their unit allotment, etc., as we do not have access
to that information here. We truly regret that your vehicle will not be delivered by the original date provided by your dealer, and do apologize
for any resulting inconvenience.
Once again, we do acknowledge and respect your feelings regarding this matter, and thank you for this opportunity to respond.
Sincerely,
Cynthia Feuss
Customer Relations Liaison"
"Dear Mr. Williams,
This will confirm our receipt of your e-mails dated June 1 and June 7, 2005.
We regret your disappointment regarding the production of your 2006 M Class and sincerely apologize for your expressed discontent. Please be assured that your feedback is valuable to us and that your comments have been documented in our reporting system as well as shared with our Market Team.
Mr. Williams, please be assured that Mercedes-Benz USA does not "steadfastly ignore" our dealer's expressed concerns or questions on behalf of our customers. Rather, we do make every effort to keep our dealers updated and informed, and our Mercedes-Benz Corporate Regional contact is also available to our dealers for any additional contact or uestions.
We can not comment specifically as to your order, your position on your dealer's wait list vs. their unit allotment, etc., as we do not have access
to that information here. We truly regret that your vehicle will not be delivered by the original date provided by your dealer, and do apologize
for any resulting inconvenience.
Once again, we do acknowledge and respect your feelings regarding this matter, and thank you for this opportunity to respond.
Sincerely,
Cynthia Feuss
Customer Relations Liaison"
06-08-2005, 07:41 PM
#39
MBWorld Fanatic!
Join Date: Aug 2003
Location: Las Vegas, NV
Posts: 5,517
Likes: 0
Received 9 Likes
on
6 Posts
2011 E350 Cabriolet..White and Almond Mocha
Originally Posted by GregW / Oregon
Typical corporate speak:
"Dear Mr. Williams,
This will confirm our receipt of your e-mails dated June 1 and June 7, 2005.
We regret your disappointment regarding the production of your 2006 M Class and sincerely apologize for your expressed discontent. Please be assured that your feedback is valuable to us and that your comments have been documented in our reporting system as well as shared with our Market Team.
Mr. Williams, please be assured that Mercedes-Benz USA does not "steadfastly ignore" our dealer's expressed concerns or questions on behalf of our customers. Rather, we do make every effort to keep our dealers updated and informed, and our Mercedes-Benz Corporate Regional contact is also available to our dealers for any additional contact or uestions.
We can not comment specifically as to your order, your position on your dealer's wait list vs. their unit allotment, etc., as we do not have access
to that information here. We truly regret that your vehicle will not be delivered by the original date provided by your dealer, and do apologize
for any resulting inconvenience.
Once again, we do acknowledge and respect your feelings regarding this matter, and thank you for this opportunity to respond.
Sincerely,
Cynthia Feuss
Customer Relations Liaison"
"Dear Mr. Williams,
This will confirm our receipt of your e-mails dated June 1 and June 7, 2005.
We regret your disappointment regarding the production of your 2006 M Class and sincerely apologize for your expressed discontent. Please be assured that your feedback is valuable to us and that your comments have been documented in our reporting system as well as shared with our Market Team.
Mr. Williams, please be assured that Mercedes-Benz USA does not "steadfastly ignore" our dealer's expressed concerns or questions on behalf of our customers. Rather, we do make every effort to keep our dealers updated and informed, and our Mercedes-Benz Corporate Regional contact is also available to our dealers for any additional contact or uestions.
We can not comment specifically as to your order, your position on your dealer's wait list vs. their unit allotment, etc., as we do not have access
to that information here. We truly regret that your vehicle will not be delivered by the original date provided by your dealer, and do apologize
for any resulting inconvenience.
Once again, we do acknowledge and respect your feelings regarding this matter, and thank you for this opportunity to respond.
Sincerely,
Cynthia Feuss
Customer Relations Liaison"
06-19-2005, 08:19 PM
#40
Newbie
Join Date: Mar 2004
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
Paint problems?
Originally Posted by JIMIHEMMY
The delay was because of a combination of paint problems (dealers initially only received Black and Silver), power steering hose clamps (some still come in without the new clamp), and QC for rattles and what not....
I heard that the EPA wasn't happy with some paint process using the water based paints and emissions or something--anyone heard anything about that?
