Dealer performed 1000-3000 miles service without customer consent
Thread Starter
Newbie
Joined: Jan 2006
Posts: 7
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Dealer performed 1000-3000 miles service without customer consent
Hi, folks,
If you read my previous post, you know how much trouble I had with my Jan '06 built ML500. After I got my car back from my most recent dealer visit to replace the power tail gate assembly, I just noticed that on the invoice, my 1k-3k free service has been peroformed without my consent. [
!]
I am very unhappy about this because I think anything to be performed on my car needed to be okayed by me, even if it is free of charge. I did not want to do my 1k-3k service when I just hit 1k miles right before the car was sent to the dealer.
I haven't contacted the dealer but I am sure the answer will be "don't worry, it's free of charge" "we save you one trip to the dealership".. BS like that. Should I contact MB directly or is there anything I can do? BTW, this dealer is in San Jose near Capitol Expressway.
Thanks for your help...
If you read my previous post, you know how much trouble I had with my Jan '06 built ML500. After I got my car back from my most recent dealer visit to replace the power tail gate assembly, I just noticed that on the invoice, my 1k-3k free service has been peroformed without my consent. [
!]I am very unhappy about this because I think anything to be performed on my car needed to be okayed by me, even if it is free of charge. I did not want to do my 1k-3k service when I just hit 1k miles right before the car was sent to the dealer.
I haven't contacted the dealer but I am sure the answer will be "don't worry, it's free of charge" "we save you one trip to the dealership".. BS like that. Should I contact MB directly or is there anything I can do? BTW, this dealer is in San Jose near Capitol Expressway.
Thanks for your help...
MBWorld Fanatic!
Joined: Nov 2001
Posts: 4,260
Likes: 6
From: Philadelphia area
2010 ML550, 2010 E350 4M, 1966 Corvette Convt C2
Think the problem is with you. Don't be a jerk, the service is free and is just an inspection of certain areas. Bet they will do it again for you if you wish.
Thread Starter
Newbie
Joined: Jan 2006
Posts: 7
Likes: 0
Originally Posted by sosh
Think the problem is with you. Don't be a jerk, the service is free and is just an inspection of certain areas. Bet they will do it again for you if you wish.
Maybe I just thought too much but will you be happy if extra service is done when you planned to do it later and you were never asked whether you want to do it? No one ever notified me even after the service is done. I only found out this 1k-3k service was done to my car when I found the service paper in my car and then checked the invoce to confirm it has been done..
