2008 ML350, Sirius issue. Help!
Thread Starter
Junior Member
Joined: Dec 2007
Posts: 69
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From: NORTHERN CALIFORNIA
2003 MERCEDES C230, 2008 ML 350
2008 ML350, Sirius issue. Help!
For the last 6 months the Sirius connection is intermitent. Irrelevant of location, city or highway, (I live in Santa Rosa, CA) the broadcast will stop and a message is displayed "AQUIRING THE SIGNAL" even the intensity of the signal is at 4 or 5 bars,
The interruption could last between 1 minute to 1 hour or so.
I called Sirius and after a sterile conversation with Phillipines they transfered me to their Technical Dept in Phoenix,AZ.
The tech. tried to reset my sistem but it did not work so he told me to go to the dealer because it seems that the antena is defective.
I went to our local dealer and I was told that the antena is OK but due to the merger of Sirius with XM for the MB 350 models 2008/2009 some problems developed .
MB issued a new software which should clear the intermitent problem except for some 34 channels which they are not capable to do it.
The topic number is L182.60-P-046929 issued on 11-03-21011
The dealer instaled the new firmware (software) but unfortunately 5 minutes after leaving the dealer. the issue reoccured even I was on a so called "good" channel.
I have to return to the dealer-Still have the extended warranty.
Did anyone heard of or had this issue? Any solutions?
Thank you.
The interruption could last between 1 minute to 1 hour or so.
I called Sirius and after a sterile conversation with Phillipines they transfered me to their Technical Dept in Phoenix,AZ.
The tech. tried to reset my sistem but it did not work so he told me to go to the dealer because it seems that the antena is defective.
I went to our local dealer and I was told that the antena is OK but due to the merger of Sirius with XM for the MB 350 models 2008/2009 some problems developed .
MB issued a new software which should clear the intermitent problem except for some 34 channels which they are not capable to do it.
The topic number is L182.60-P-046929 issued on 11-03-21011
The dealer instaled the new firmware (software) but unfortunately 5 minutes after leaving the dealer. the issue reoccured even I was on a so called "good" channel.
I have to return to the dealer-Still have the extended warranty.
Did anyone heard of or had this issue? Any solutions?
Thank you.
Last edited by NLRL; Aug 9, 2013 at 12:02 PM. Reason: typos
Senior Member
Joined: Feb 2010
Posts: 431
Likes: 4
From: Cross Roads, PA
2008 ML320CDI
Prior to me purchasing my 08 CPO ML320, the antenna was replaced. I am not sure what this number is on the WO, but it says DC-8201V737 and then part number 251-820-13-75 Antenna. Hope this helps.
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Joined: Oct 2010
Posts: 28
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2007 E320 Bluetec, 2007 ML320CDI
I think that signal intenisty is for your cell phone, not for Sirius. I notice when I disconnect the bluetooth, that signal meter goes away. If it is the one you are talking about in the lower right corner.
Thread Starter
Junior Member
Joined: Dec 2007
Posts: 69
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From: NORTHERN CALIFORNIA
2003 MERCEDES C230, 2008 ML 350
LAS Blutec, Thank you. You are correct. I did not realize that the intensity refers to the telephone connection.
Anyhow , related to my issue, the dealer called and they need to ask MB technical group for a solution and this is going to take a little while as the policy now is to communicate by Email only. No phone calls.
Anyhow , related to my issue, the dealer called and they need to ask MB technical group for a solution and this is going to take a little while as the policy now is to communicate by Email only. No phone calls.
Last edited by NLRL; Aug 14, 2013 at 11:01 AM. Reason: clarification
Thread Starter
Junior Member
Joined: Dec 2007
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From: NORTHERN CALIFORNIA
2003 MERCEDES C230, 2008 ML 350
Sirius saga continuation
The dealer told me that the technical service of MB does not let them to investigate further and spend money on warranty as they are hiding behind the issue with the firmware for which they claim that they have no solution and that MB did not produce a better software to bring the 2008 models on line with the Sirius changes .
I do not think that it is the software as the problem is getting more and more intense, the interruptions are more often and for a longer period, but it seems that the answer is typical of the great customer service of MB. The more surveys they sent or money they spent to upgrade the dealerships , the lousier is the actual response to the cars issues.
Does anybody know where, at a national higher level, could I sent a complaint letter ? Or should I sell the car and buy another brand?
Thanks you for any help.
I do not think that it is the software as the problem is getting more and more intense, the interruptions are more often and for a longer period, but it seems that the answer is typical of the great customer service of MB. The more surveys they sent or money they spent to upgrade the dealerships , the lousier is the actual response to the cars issues.
Does anybody know where, at a national higher level, could I sent a complaint letter ? Or should I sell the car and buy another brand?
Thanks you for any help.
Thread Starter
Junior Member
Joined: Dec 2007
Posts: 69
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From: NORTHERN CALIFORNIA
2003 MERCEDES C230, 2008 ML 350
Solved
Finally, the dealer decided to take a serious look at the issue.
He kept the car for a couple of days, and luckily he was able to duplicate the issue.
The Sirius module in the Command was defective even it was not displaying any error codes.
They replaced it and for the last week I had no issue.
He kept the car for a couple of days, and luckily he was able to duplicate the issue.
The Sirius module in the Command was defective even it was not displaying any error codes.
They replaced it and for the last week I had no issue.
