DUTCH

Well, I was wrong. Here's the response I just received.

Cyber GS

[QUOTE=DUTCH;6017716]Well, I was wrong. Here's the response I just received.

Your call, but since you already emailed him and he responded to you, maybe you should reply to him with a link to this thread.

DUTCH

My response to him was to ask his used car people about a used ML sold to a fellow in Illinois. No reply to that.

I'm sure he knows exactly to what I was referring.

3ktt

They said it's common practice to respray panels if regular buffing and touch up doesn't work. I think it's all BS, tires are unevenly worn out with bad camber wear. How come they didn't fix the other scratches then if it was common practice. Does anyone know what these letter/numbers that are written on the door jamb with sharpie?

DUTCH

You need to get MBUSA involved on this.

mb_21

Sharpie on a $60,000-$70,000 car is unacceptable! This practice of painting bumpers and fenders is common among authorized Mercedes Benz dealers. When I purchased my 2010 CPO E350, I noticed the over spray between the back bumper and fender. I made sure I talked to the GM about this and give him a piece of my mind. His response: We want our customers to have a clean new looking car and that they don't have to disclose this information to customers. Honestly I felt like I was dealing with a shady hole in the wall dealership NOT MBZ!

BenzoDriver

If the stealership won't budge then definitely talk with MBUSA, and they don't budge i would start calling the local news investigative reports and have the rattle some chains. You make enough noise people will start to notice.

fabbrisd1

Frankly - call Mercedes Customer Service - and the strategy I would suggest is this:

1) I asked the dealer specifically why this pre-owned GLK was not CPO - and they said:

a) this is not CPO because the mileage is too low to qualify for CPO

b) they said if they could add Mercedes CPO for me but they would charge me $3500 more for the car - I thought paying Mercedes $3500 more was way too much

2) I then asked the dealer if this GLK ever had had any "accident damage" and the dealer said "there has never been any accident damage"

Stay to the script - it will be noted by MB in detail exactly the way you say it - and THAT will start Mercedes 2nd channel.

You want a effective strategy - and you need to be clear and tell MB what you really want from the dealer to resolve this issue - " this has been a horrible expereince with Mercedes - I want my money back" ---

3ktt

I got a call from the dealer yesterday and they said they can take the car back for a refund, which does not include my shipping cost/tax registration, which was 4 thousand dollars. They said they gonna do some research on what was resprayed and get back to me. I will post an update as soon as I hear from them.

audimotion

Since the ball is rolling, I'd counter offer with them paying vehicle refund and the tax, but you covering the registration and shipping. That would be fair...since the vehicle was bought site unseen and no tangible proof that they lied to you about the vehicles overall condition.

3ktt

I haven't posed an update on here but the MB of Calabasas assured me they inspected the car and that they personally refinished couple minor things that had minor scratches, and agreed to replace the tires on the car. I received new set of tires and went to install them in my local MB dealership. They called me and sent me these pictures of the tires my car came with. They said this is completely unacceptable and could have exploded at any time. Technician refused to test drive it prior to install the new tires because of safety. I then asked to inspect it for body work, they informed me the car has every single body panel repainted including all doors, both quarter panels, both fenders, bumpers, hood, rear trunk etc.They also said they couldn't believe this car was sold by a Mercedes dealer and advised me to open a case with MB of usa, which I did. The Dealer who sold me the contacted me today and pretty much said that they are not planning on taking the car back. Seems they didn't care they put the safety of my family in danger let alone completely lied about the condition of the car.

audimotion

I cannot believe that a mercedes dealer sold a vehicle in this condition. I would definitely get MB USA involved asap.
Hopefully mercedes with step to the plate and at least offer a trade back for another mercedes/ML.
Please keep us posted.

GregGebhardt

This is a warning to all of us to not accept that all MB dealers are on the up and up.

jchiu52

if you still have the invoice that show the time of the purchase and tire replace. 1)just contact a lawyer. 2) trade in the car and get a brand new car. 3) just replace all 4 new tires.

3ktt

Any help is really appreciated. Dealer doesn't want to do anything about it whatsoever, basically got a call from the sales manager and he asked me "whats up, whats going on". I tried to explain how first they told me the car has no accidents and no bodywork done to it, then they said they refinished couple panels because of minor scratches. Now it turns out the whole car has been repainted. He didn't seem to care they sold me a car with patched sidewalls that my pregnant wife drives my little daughter in. He said, the car was completly checked and no issues were found. He said,"it seems like you want us to buy the car back, but it's just not gonna happen."
We do not want to keep the car, in addition to everything it reeks like cigarette or cigar smoke inside.

This Saturday I took it to different Merecedes dealer for second opinion and sales person also said they would not sell a car like that to a customer, he said they will consider taking it as a trade and auction it off but prepare to take a big hit on the trade in.

I called MBUSA again today and they said the case rep will contact me back .......
Very frustrating, I bought this car as a surprise gift for my wife but it turned out to be a major headache.
I do have all the invoices and emails exchanged showing my complaint since I got the car and their responses. Everything is also documented by MB of Nortbrook IL who checked the car last weeks and said it they couldn't believe this car was sold by a Mercedes dealership and even more so with tires like that that could have exploded at any moment.

GregGebhardt

Do not give up and keep pushing this until they make it right.

JonMBZ

We don't even use tire patches at my work, too much of a liability. We have to replace the complete tire.


http://www.tirereview.com/22-8-milli...ely-avoidable/

fabbrisd1

Trying to be helpful - you need to call Mercedes Benz USA Customer Care - and be direct and to the point as to what happening and outline to them EXACTLY what you want done now to make it right.

3ktt

I contacted mbusa again and was told will hear back in 24hrs. They also said case was closed and dealer will contact customer to resolve issue. I asked for the case to be reopened and reevaluated. but so far no call back from MBusa. I'm seriously considering talking to an attorney......

DUTCH

I most certainly would!

3ktt

Bumping up my old thread. If somebody cares to read the whole thread please let me know what you think.
We didn't contact an attorney, we decided to keep the car and hope it will be ok as they kept assuring us whatever paint work is on the car is small touch up nothing more. Looks like we were very wrong.
Couple weeks ago we noticed a scratch/crack on the right door, first I though maybe we did something and decided to get an estimate to fix. It was a very cold day, then we watched it crack over the next few days everywhere, doors are bending and deforming on their own. Is it too late to hold these people responsible? I'll add some pictures the body shop send me today, the amount of bondo on the car is unreal.

3ktt

audimotion

Wow...I remeber this thread and hoped for a resolution, but now see that there never was one. Still cannot believe a mercedes dealer sold a vehicle with such poor body and paint work. The paint work alone is some of the worst I've seen. Totally unacceptable.

Since so much time has past, there is no way they will compensate you in any way. I think your only chance was right after the initial purchase. They could now come back and say you have since damaged the car and fixed it poorly, and that is why it's cracking and peeling paint. It's a shame the dealer lied and treated you so unfairly.



QUOTE=3ktt;6724545][/QUOTE]

Rainers

Your bumper should of been removed and painted. The way they did it, it's going to peel in s year or two. I can guarantee that. It happened to me with a E350 I bought on EBay in 2009.
Go to your local dealer and ask for a service history, that will tell you anything that dealer did to the vehicle.

Rainers

Get on the web and find them under dealerrater.com. Write your review