Repair under factory warranty
Thread Starter
Junior Member
Joined: Jul 2006
Posts: 48
Likes: 0
From: Lynnwood,WA
2016 AMG GT S, 2015 GL550 & 2013 ML550
Repair under factory warranty
Hi everyone,
Two weeks ago I went to a MB dealer to have the brakes checked because the brakes squeak. The guy at the dealer said he needed to order some parts in order to fix the prblem. My car is still under factory warranty, so he said I didn't have to pay anything and would call me when the parts arrive. It's been more than 2 weeks. I called and emailed him many times to ask if the parts arrive, but he couldn't answer me and always said he's checking on it or he has the tech checking on it.
My car's factory warranty is going to expire next week. What should I do if the problem hasn't been fixed before the factory warranty expires? What if the guy at the MB dealer didn't order the parts for me? Do I need to pay for parts and labors? Thank you.
Two weeks ago I went to a MB dealer to have the brakes checked because the brakes squeak. The guy at the dealer said he needed to order some parts in order to fix the prblem. My car is still under factory warranty, so he said I didn't have to pay anything and would call me when the parts arrive. It's been more than 2 weeks. I called and emailed him many times to ask if the parts arrive, but he couldn't answer me and always said he's checking on it or he has the tech checking on it.
My car's factory warranty is going to expire next week. What should I do if the problem hasn't been fixed before the factory warranty expires? What if the guy at the MB dealer didn't order the parts for me? Do I need to pay for parts and labors? Thank you.
Super Member
Joined: Jan 2006
Posts: 958
Likes: 0
CLS55
2 choices - call and speak to someone else and make them handle it or take your car down and leave it there. your warranty is extended by the time that your car is in the shop (you will have to document it because they surely wont...) but it can't expire when the car is in their shop.
MBWorld Fanatic!
Joined: Sep 2005
Posts: 2,098
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From: Lawrence, KS (USA)
S500/W220/2000
I agree. They will have to do the work under warranty. Just be sure to pay w/ a credit card. You can legaly "decline payment" if they should try to stick you.
Thread Starter
Junior Member
Joined: Jul 2006
Posts: 48
Likes: 0
From: Lynnwood,WA
2016 AMG GT S, 2015 GL550 & 2013 ML550
Thanks everyone! The dealer is taking care of my car now. It might be because I sent an email to MBUSA to complain about the problem, and MBUSA probably contacted the dealer. Also, someone from MBUSA called me to check if everything is ok. Hopefully, my car will be on the road by the end of this week. 
