satellite problems
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Joined: Jun 2013
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2009 e350
satellite problems
Purchased 2009 e350 4matic a year ago and decided to purchased a subscription to SiriusXM satellite radio
I had a reception problem right from the beginning with one channel only, channel 5 if I drive e.g. 20 miles I would lose reception about 10 times varying from 1 to 30 seconds, the message on the command module indicates no service the command module would also freeze, until reception from satellite was restored. I contacted Sirius on a number of occasions. they tried everything, resend signals, a couple of resets etc I called a Mercedes dealer. they told me it is a problem with the signal. I was caught in the Middle so I decided to live with it I would listen to it only for a short period of time before I became frustated it was my second favourite music station. on May 6th of 2013 Sirius did a complete update with adding and removing channels
Guess what the problem I was having on channel 5 switched to my favourite channel 56, channel 5 works perfectly now
I contacted Sirius again advising them what had occurred with no results, phoned Mercedes again now they tell me It could be the antenna
is faulty and it would cost $398.00 plus installation and they could not
guarantee that this would resolve the problem it could also be the Satellite Module when I initially called them about the problem the car was still under warranty
Would someone Please help me, if you have a solution and what I should do to resolve this dilemma
I would really appreciate it
I had a reception problem right from the beginning with one channel only, channel 5 if I drive e.g. 20 miles I would lose reception about 10 times varying from 1 to 30 seconds, the message on the command module indicates no service the command module would also freeze, until reception from satellite was restored. I contacted Sirius on a number of occasions. they tried everything, resend signals, a couple of resets etc I called a Mercedes dealer. they told me it is a problem with the signal. I was caught in the Middle so I decided to live with it I would listen to it only for a short period of time before I became frustated it was my second favourite music station. on May 6th of 2013 Sirius did a complete update with adding and removing channels
Guess what the problem I was having on channel 5 switched to my favourite channel 56, channel 5 works perfectly now
I contacted Sirius again advising them what had occurred with no results, phoned Mercedes again now they tell me It could be the antenna
is faulty and it would cost $398.00 plus installation and they could not
guarantee that this would resolve the problem it could also be the Satellite Module when I initially called them about the problem the car was still under warranty
Would someone Please help me, if you have a solution and what I should do to resolve this dilemma
I would really appreciate it
