Advice- MB Dealership left my convertible CLK63 top down in 2" of rain
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CLK 63 convertible
Advice- MB Dealership left my convertible CLK63 top down in 2" of rain
Hello all,
I have a pristine CLK63 AMG convertible with only 18k miles on it. I took the car to a Mercedes dealership in Bethesda, MD yesterday for service. The dealership gave me a loaner. Last night, the dealership received 2” of rain. The MB dealer left the car parked overnight with the top down on their premise and it flooded. They called me, apologized, said they removed the seats, the carpets and the pads to dry.
I’m not quite sure what to say to them or do next. For starters, I’m guessing the car will never be the same. Assuming I get it back from them in decent shape…what happens when an electrical issue arises a few months from now due to previous water damage? What about damage to the fuse box? Mold issues?
I'm quite frustrated at the moment. I would welcome any advice.
Thank you!
I have a pristine CLK63 AMG convertible with only 18k miles on it. I took the car to a Mercedes dealership in Bethesda, MD yesterday for service. The dealership gave me a loaner. Last night, the dealership received 2” of rain. The MB dealer left the car parked overnight with the top down on their premise and it flooded. They called me, apologized, said they removed the seats, the carpets and the pads to dry.
I’m not quite sure what to say to them or do next. For starters, I’m guessing the car will never be the same. Assuming I get it back from them in decent shape…what happens when an electrical issue arises a few months from now due to previous water damage? What about damage to the fuse box? Mold issues?
I'm quite frustrated at the moment. I would welcome any advice.
Thank you!
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Joined: May 2012
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From: Harbor City, CA
Mercedes-Benz, Porsche, BMW, MINI and more!
I'd contact your insurance company maybe and see what they have to say about it and how it should be properly handled. Otherwise, wait to see what condition they return the vehicle and express your concern on other issues that may arise from this mistake of theirs. I definitely wouldn't be okay with them just air drying everything out. Welcome to the board, btw and let us know how everything goes.
-Luccia
-Luccia
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CLK 63 convertible
Thank you Luccia at Pelican Parts
Hello Luccia,
Thanks for your response Luccia. I concur with your recommendations. I drove to EuroMotors Mercedes Benz dealership in Bethesda, MD and spoke with the Service Manager and the Service Tech, and took several pictures. They appear to be doing the right thing. It will take a while for it to dry out, especially in the humid DC summer air. They say they will "take care" of any water related damage in the future, BUT they did not say for how long, either in mileage or in time.
Thanks again for your time. I'll drop by your store the next time I am in Southern California.
Sincerely.
Thanks for your response Luccia. I concur with your recommendations. I drove to EuroMotors Mercedes Benz dealership in Bethesda, MD and spoke with the Service Manager and the Service Tech, and took several pictures. They appear to be doing the right thing. It will take a while for it to dry out, especially in the humid DC summer air. They say they will "take care" of any water related damage in the future, BUT they did not say for how long, either in mileage or in time.
Thanks again for your time. I'll drop by your store the next time I am in Southern California.
Sincerely.
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From: Harbor City, CA
Mercedes-Benz, Porsche, BMW, MINI and more!
Sounds like a good plan. Yes, definitely make sure you find out for how long they will cover the vehicle if issues arise. Hope everything turns out alright and definitely stop by the next time you're in the area.
Cheers!
Luccia
Cheers!
Luccia
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From: MBworld
bone stock E55 AMG
ouch... wonder if rain damage will ever show on carfax...
if it was me, i'd get another car...
u need to remove all carpet floors and seat covers to properly clean inside out...
plus, dealer should give at least 50K miles no-questions-asked warranty in writing...
if it was me, i'd get another car...
u need to remove all carpet floors and seat covers to properly clean inside out...
plus, dealer should give at least 50K miles no-questions-asked warranty in writing...
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CLK 63 convertible
Thanks for the replies update on CLK63 convertible rain damage while @ EuroMotorcars
Hello all,
Thanks for your comments. I visited the MB dealership in Bethesda, MD (Euro Motorcars) and they have removed the seats, carpets and padding. They are letting things dry out for a week or so and then reinstalling. The car did start after the 2" of rain came in. Will need to work to ensure that everything works as designed. I met with the service writer and service manager and, while both are very courteous, they are working the problem. I will need a warranty/guarantee from them. I will keep you posted. Thank you MBWorld members.
I'm definitely not pleased. It only I had a Delorean time machine, I wouldn't have taken the car...
Thanks for your comments. I visited the MB dealership in Bethesda, MD (Euro Motorcars) and they have removed the seats, carpets and padding. They are letting things dry out for a week or so and then reinstalling. The car did start after the 2" of rain came in. Will need to work to ensure that everything works as designed. I met with the service writer and service manager and, while both are very courteous, they are working the problem. I will need a warranty/guarantee from them. I will keep you posted. Thank you MBWorld members.
I'm definitely not pleased. It only I had a Delorean time machine, I wouldn't have taken the car...
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