lilviv

Hello Everyone,

I have a 2015 M.B. S65, and it has the rear seat entertainment system. I have one working remote for the back seat, and the dealership ordered me a second one because it was supposed to have 2. The 2nd one they gave me is not working (LED indicator flashes orange 3 times, which per manual, means "Entry Not Correctly Transmitted.").

I suspect this new remote just has to be programmed/synced to my system somehow, but I was unable to find in the manual how to do this. The remote part number is #222-820-60-89.

Any help, guidance, or direction to point me in to get this 2nd remote working would be greatly appreciated! Thanks in advance.

-Vivek Gupta
http://www.lilviv.com

konigstiger

Pull the batteries for a while then reinsert if this fails, have dealer check it.

Diesel Benz

Each remote has a unique ID, you can see it if you remove the battery cover. I'm not aware of any other means to pair the remote with the car except the Star Diagnosis tool.

lilviv

I did take it to the dealership, and they fixed it for me. When I get my paperwork, I will post the details of what was done to help anyone else who may have this issue in the future.

Thanks for the guidance, everyone!

ilavi

i have the same issue, i didnt see your post with how the dealer fixed it, can you please share your findings...thanks

lilviv

The dealership ended up just reprogramming it. To be more specific, in case it helps, the service invoice read as follows:

"33940 NLC TECH 217 LEFT REAR DVD PLAYER REMOTE IS INOP PROGRAMMED
IN LEFT REAR DVD PLAYER REMOTE, NO ISSUES AFTER PROGRAMMING"

There was no charge for this work, and it was performed under warranty. I am not sure if they used their diagnostic equipment at the shop or if it is something that can be paired through some procedure at home.

Is your car less than 4 years old (and with less than 50K miles) here in the U.S.? If so, just cruise by the dealership and it will be fixed without cost to you. Maybe your dealer will provide more detail on what they do to get it running?

ilavi

i have a 2015 S550 with the executive rear seat package plus, similar to the maybach.
it is less then 4 years and 50K but dealer advised it is not warrantied.
Luckily i know some people who made sure i am not charged for it.

in any event this is NOT a diy project as those remotes first need to be synced to mb software which then paired with the car.

one thing all should know, unless the batteries are dead DO NOT take them out as this will require re programming, dealer will charge $150 to do so on two remotes.
i have 4 remotes therefore on my next visit when the batteries are dead it'll be $300.

Diesel Benz

I did the pairing myself at home (but I had the Star diagnosis tool).

My (COMAND) remote does not need pairing if I remove the batteries. I cannot see why yours would as the UID code will not change after a flat (remote) battery.

ilavi

well that is what the service guy advised me, so I am putting it out there. hopefully he was wrong and nothing will happened when changing batteries.


it took them about 2 hours to fix it, seems like the first hour or so they did not know what to do had to get the shop foremen and do some research at first.


btw I forgot to tell them about the headphones, is that something they need to pair as well or is there a way to do it myself....let me know thanks

ilavi

Well today I had to visit the dealer again as paring the headphones is not a diy either.
now I finally have the remotes and headphones paired with the car.


it takes a few hours to do the pairing so plan ahead with an insurance card to get a loaner in case you can not wait.


btw I was told they make it complicated purposely so people wont steal them as they will become useless in a different car.

Nice Ride

So if I go out and take the batteries out of 3 remotes, all will require re-programming from dealer?

If that's the case, while I am still under B2B, I will be replacing all 3 remote batteries to get at least another 4 years out of them.

Diesel Benz

Headsets have the same UID code (I mean similar, each one has a unique code). Stolen devices are useless unless you have the Star tool to activate them. I'm not an experienced user, took me 15 minutes (after the necessary homework).

To be honest, the diagnosis SW has been modified at some point, I'm using a specific release for this task.

Nice Ride

I found an option in vehicle settings that says add controller... Could this be the remote? I don't remember exactly where I saw it, but its in there...

mercsd

S63AMG888

iTrader: (3)

mercsd

lilviv

I use rechargeable batteries in the remotes and headphones, and I have changed them all several times over since the remedy of this thread, and none have ever lost programming - for what it's worth.

S63AMG888

iTrader: (3)

Gordineer

i got my hands on a star diagnosis tool but i can't find where to program the remote.

victorgraur

I do have Star but where I need to go to program it my be you know. Please help me and headphone need to.

thank you

bkc2006

Local MB dealer wanted $299 standard diagnostic fee on top of whatever repair cost needed to reprogram my remotes. I got the car pre-owned from them several weeks ago and did not notice the issue, otherwise I would've forced them to fix it as part of the purchase agreement. As of now, I think I will be fine without the rear screens.