S-Class (W220) 1999-2006: S 320 CDI, S 320, S430, S 500, S 600

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Old May 18, 2004 | 02:47 PM
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Question Quick question

I noticed that burl walnut insert in dashboard (long one) on my car faded (mostly on passenger side) - probably because of direct sun exposure.

Just talked to my dealer and asked to replace it.
The answer was that he's not sure if MB going to replace it under warranty, but he will talk to MB rep. about it.

What do you think / experienced, such things shall be covered by manufacturer's standard warranty?

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Old May 18, 2004 | 02:49 PM
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If your vehicle is still in its new vehicle warranty period (4 year / 50k mile), then yes, they should replace it under warranty.
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Old May 18, 2004 | 05:04 PM
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Originally posted by awiner
If your vehicle is still in its new vehicle warranty period (4 year / 50k mile), then yes, they should replace it under warranty.
Yeah I am still within 4yr/50k mi new vehicle warranty....
I was kinda surprised getting an answer that that kind of replacement would not covered though...

Last edited by DMI+RY; May 19, 2004 at 02:10 PM.
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Old May 19, 2004 | 02:10 PM
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Question

If the service manager will not be willing to replacement, what should I do? Any suggestions?

Thanks
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Old May 19, 2004 | 06:14 PM
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Originally posted by DMI+RY
If the service manager will not be willing to replacement, what should I do? Any suggestions?

Thanks
Try other dealerships.
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Old May 19, 2004 | 08:57 PM
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Originally posted by Samoan_Ridah
Try other dealerships.
Thanks, that's a solution, but for warranty repairs it should be no difference, yet dealership makes $$ on labor bill to MBUSA

Any other suggestions?
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Old May 23, 2004 | 05:42 PM
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I hope this issue is solved...

I told to service manager that I want that wood panel to be replaced and the answer was - no. He said the fading of wood from sun or whatever is not covered.
Well, I said that I have to talk to MBUSA rep regarding this.
At the time I went there to pickup my S500 from service, service manager said that he ordered that wood panel and will install it in a few days...

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Old May 23, 2004 | 06:06 PM
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item's like that should be replaced under warranty...

my wood panels on the doors haven't faded yet...on a 10 year old car mind you :p

but glad it worked out
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Old May 23, 2004 | 09:37 PM
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Originally posted by GDawgC220
item's like that should be replaced under warranty...

my wood panels on the doors haven't faded yet...on a 10 year old car mind you :p

but glad it worked out
Well, its not completely faded
But under certain light conditions You can see that the area of wood panel on the passenger side was a little different (faded) color than on driver's side... It was not that obvious.
Yet, before I ran out of manufacturer's warranty (another month or so) I thought why not to get everything that not quite right?
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Old May 25, 2004 | 11:19 PM
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Originally posted by DMI+RY
Well, its not completely faded
But under certain light conditions You can see that the area of wood panel on the passenger side was a little different (faded) color than on driver's side... It was not that obvious.
Yet, before I ran out of manufacturer's warranty (another month or so) I thought why not to get everything that not quite right?
damn only another month! Take it to a good dealer again before it ends!
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Old May 26, 2004 | 09:58 AM
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Originally posted by AlBoston
damn only another month! Take it to a good dealer again before it ends!
Yep...

Trying to find anything that could be exchanged to a new one using MB warranty.
I have aftermarket warranty for another 4 years though...
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