S550 Shipped without Phone/Voice kit
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From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
S550 Shipped without Phone/Voice kit
Have any of you who received your S550's without the phone/voice kit installed (Code 077) heard when the kit will be available for install? The latest I heard from MBUSA was early spring to early summer.
Thanks...
Thanks...
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From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
Originally Posted by akburton
I could not even tell you if my phone/voice kit was installed. I do not have a phone that is approved to be used with the S-class.
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From: Washington, DC
98 Ford Explorer Limited, 2007 S550 LE
Originally Posted by Nevada Jack
Do you have voice control of any features in COMAND? If you can control the NAVI or other feature using voice then you have the kit installed. If there is a MHI connection in the console to plug in a phone then you have the kit installed. If you don't have the kit installed then you should contact your dealer.
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From: Dublin, OH
05 ML350, 85 300D
Originally Posted by X-Ricer
i've been told early may to june....
kinda pisses me off.....can't delay the payments!
kinda pisses me off.....can't delay the payments!
We got a message today that the kits will start showing up any day to the retailing dealer. My understanding was you didn't have to accept the car without it, hence the no delaying payments!!
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From: New York, NY
2025 CLE 53 AMG
Originally Posted by Nevada Jack
Have any of you who received your S550's without the phone/voice kit installed (Code 077) heard when the kit will be available for install? The latest I heard from MBUSA was early spring to early summer.
Thanks...
Thanks...
what's the mileage these days? hope the beast is driving well!
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From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
Originally Posted by jsloan01
you back from your cross-country trip Jack? how did she handle?
what's the mileage these days? hope the beast is driving well!
what's the mileage these days? hope the beast is driving well!
Here is the stats of the trip from the dash screen...I'd say the mileage is great!
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From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
Originally Posted by MBTech21
We got a message today that the kits will start showing up any day to the retailing dealer. My understanding was you didn't have to accept the car without it, hence the no delaying payments!!
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The phone/vr install will likely be handled like a warranty claim. Therefore, it should not be a problem for a non-selling dealer to handle. Whomever does the install makes the warranty claim and gets the labor paid by MB.
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From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
Originally Posted by jmrdmd
Hi Jack,
I called the owner of my dealership and was told the first week of June.
Jan
I called the owner of my dealership and was told the first week of June.
Jan
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From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
Originally Posted by silberrosa
The phone/vr install will likely be handled like a warranty claim. Therefore, it should not be a problem for a non-selling dealer to handle. Whomever does the install makes the warranty claim and gets the labor paid by MB.
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MBUSA ran out of the kits and didn't want to delay the shipment of the vehicles. From my understanding is the salesman is suppose to make you sign a form stating you will accept your phone kits to be installed at later date.
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From: DFW
BMW M850i Gran Coupe
Originally Posted by KuRuPTioN
MBUSA ran out of the kits and didn't want to delay the shipment of the vehicles.
It strikes me odd that you never seem to hear these kinds of problems with other manufacturers. No "voice/phone package", no P2-P3 option package, and now delayed introduction of the W216 CL550, also due to option unavailability. You would think a company of Mercedes's prestige and ability would perform better in this arena
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From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
Originally Posted by MBZFAN55
The same problem occured on my 2004 S500 and the car sat in the Baltimore VPC for weeks, until my dealer had the car shipped without the "phone package". A month later the kit became available and it was satisfactorly installed at the dealership.
It strikes me odd that you never seem to hear these kinds of problems with other manufacturers. No "voice/phone package", no P2-P3 option package, and now delayed introduction of the W216 CL550, also due to option unavailability. You would think a company of Mercedes's prestige and ability would perform better in this arena
It strikes me odd that you never seem to hear these kinds of problems with other manufacturers. No "voice/phone package", no P2-P3 option package, and now delayed introduction of the W216 CL550, also due to option unavailability. You would think a company of Mercedes's prestige and ability would perform better in this arena
I do think some of the delays are due to management policies and the change in leadership at MB. Quality demands have risen and contract conflicts with suppliers are in a state of flux. I do hope the on demand inventory system gets it's act together quickly and you can order a car and take delivery as you want it in 6 weeks or so.
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From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
Originally Posted by i7iceguy
Has anyone called their dealership recently? I called in two weeks ago and they told me they are shipping them by bulk in the beginning of June.
"The Phone System retrofit kit # is BQ6820963.They began shipment to dealers on 5/30/06 and will continue weekly until the backlog is eliminated."
Greg Weiler indicates the kits are being distributed to dealers by VIN # and in order of purchase date. They will be installed as a warranty item.
However, my dealer (one of the largest S 550 sellers) only received two kits so far...so the supply is hardly available in great numbers and will not be shipped "in bulk." Hopefully the numbers will increase as production gets more routine. If you purchased your car from one dealer and now are having it serviced by another one (like me), the designated kit will be "sold" to the installing dealer and shipped to them by the receiving dealer. Greg at Glauser in Denver is following up closely and will contact my SA in LV when my VIN kit arrives. I also I talked with my SA this morning while having my car washed and he made a note of the situation and is ready to deal with the install when he gets the kit.
Last edited by Nevada Jack; Jun 9, 2006 at 06:20 PM.
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2010 E350, 2007 S550 - SOLD, 2007 ML350
I spoke with the parts department at the laguna niguel, ca dealership and they told me they have received small amounts so far but starting next week, they will be receiving them in bulk.
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From: South Orange County, CA
4 wheels
Yup, like i7iceguy said Laguna Niguel has some, but not many. Starting next week they are expected to recieve many more. I have an appointment for next week to have it installed in the S600. Our S550 was one of the few S550's to have it installed at the factory. 
