konigstiger

So I cold called the MBUSA Client Assistance Center (CAC) today inquiring about the loss of the Electronic Trunk Closer, option 881. I was given the shtick that because of customer feedback through various surveys (phone and mail) and dealerships MBUSA removed this option because of non interest. When questioned how to return this option I was told through customer feedback by way of survey received or calling the CAC. Do I believe a call actually warrants attention – well let’s just say it won’t hurt!

Simply, if you want the electronic trunk closer back on the option list (as I do, as soon as possible I might add) call the CAC @ 1-800-FOR-MERCEDES and let them know.

cyclerider

So they will put a trunk closer on a lowly E-Class (and CLS), but not their flagship?

IluvS500

My understanding was that it was just missing from the website...but was still available.

cyclerider

Off topic - Hey Tyler, where have you been? Haven't seen your posts for a while.

konigstiger

By now I’m sure everyone here is familiar with CAC accuracy hence the word “shtick”. The time to break ***** is now because when I trade up I want the damn trunk closer!

konigstiger

I'll be visiting a couple of dealers Monday (other business) and I'll see what they can pull up.

JayT

My wife just got hers yesterday (out of dealer stock) with trunk closer/openner. It was an early august build.

meegle

You got a S550 with a August build date? a friend of mine had a July build date and isn't due to receive their vehicle till mid-late September.

AsianML

Plus makes it harder to commit suicide as shown by Jeremy Clarkson with the Maybach.

IluvS500

Been kind of busy, working, hanging out with friends and trying to make this summer go out with a bang. I've had family in town and been flew to Detroit a couple times and Houston. Im back in Detroit right now and fly home monday afternoon. I try to get on here, but am more of a lurker as of late.

Can Drive 55

Lowly? Some E-Classes cost more than some S-Classes. AMGs with all options, for one.

johnsmercedes

I think this option is available on the Canadian website... so you should refer to your dealer for more information. Whatever we Canadians have, the Americans should. :o

Modeer

i believe if you want to customize your car, get a list from germany -since they have all the options- use the codes when ordering your car in the US, and make sure you're dealing with an experienced, cooperative rep who should be eager to explore new options and new possibilities.

AsianML, what episode are you talking about? do you have a link? <<< bored at work

Nevada Jack

Easier said than done. MBUSA controls what can and cannot be ordered in the US and the ordering system will just not accept the order if the codes do not match what MBUSA has approved for US sale.

AsianML

I think this is the one. It's at the very end though.

http://www.youtube.com/watch?v=aNkuSI4axYA

Modeer

Nevada Jack, didn't know that. I guess it's still worth a shot though.

AsianML, thanks, nice vid.

konigstiger

Well 3 dealers visited and they’re all sticking to the story (as previously reported here on the forum) that it is not a MB or MBUSA problem but rather a vendor problem. In as much as the option has not been discontinued it is only being offered when the parts in whole are available for installation at the assembly line. So if you cannot find what you want (or close to it) with a closer by searching stock then it is more or less hit and miss when placing your factory order.

See what I mean about the CAC – shtick plain and simple!

And what gives if, in fact, the closer is available in Canada. Don't both U.S. and Canadian vehicles come off the same assembly line? Unless they’re alternating availability between the two.

Jetman

I have the trunk closer on my 2007 S600 in Germany. I was looking into ordering a new S550 here and they told me that the trunk closer is no longer available. Guess its only a US market thing. If you really wanted it, I'm sure you could order the vehicle from Europe and have it shipped (just make sure its to US specs).

silberrosa

Guys - the info you are getting regarding 881 electronic trunk closer is incorrect. The option has always been available on the 221. However, due to strong demand, no orders were taken for 881 for several months of production. It is now being opened up and additional capacity secured with the supplier in Germany. This option is extremely popular in the US and I can assure you it will never be eliminated. As times progresses, this option will have full availability. This is an issue for all morkets, not just the US, as the supplier is the same.

konigstiger

Yes I understand they didn’t eliminate it as the CAC would have us believe. MBUSA should 1099 some of us guys here on the forum. In comparison, the info dealt out would be right for a change! Now then, any chance of finding out how soon it will become available for the MBUSA market per new factory order?

AMG1

I would agree with IluvS500 because on my '07 S600 standard features list it does include the Trunk Closer option. Therefore I would agree that it will still be an option on the new S-Class.

rpdunne

I picked up my '07 S550 with P2 package over the 4th of July weekend. It has the trunk closer.

lrrp

Push a little harder, I'm sure she'll close without one.