Reading this thread shows how emotional we can get over our cars. There is no doubt that this should never have happened. The dealer should have identified the leak prior to delivery, unless it can be determined that it didn't start until after the car was driven for several hundred miles.

If it were mine, I would want to fully understand exactly where the engine is leaking, why it wasn't caught before hand, and what assurance do I have that it was properly remedied and didn't cause any other problems. If in the end you are comfortable with the explanation of the problem, and feel confident that it was minor, then consider it to be very unlucky event in light of the statistics on problems relating to these cars. You may very well have purchased the only car that came through with an oil leak.

Have you tried playing the lottery lately?

 

I must say that I agree with this line of thinking. If you are happy with the end result then all is well. If you still have issues then this needs to be kicked up to the next level of empowerment.

If I were one of the principals of the Ewing dealership, I would make personal contact with you and offer an "olive branch" of an all expenses weekend get away for you and your family as well as special treatment at the dealership...it's just good business. I would want you to respond when asked about your experience with my business with, "You know, I had a problem but it was handled in such a professional way that I will always take my business to Ewing Mecedes Benz".

I hope that this is resolved to your ultimate satisfaction.

 

Great post. I originally mentioned the dealership giving free maintenance service to AG during the warranty period but that might be a constant reminder at each of the services of the initial problem and therefore the customer never loses memory of this pesky event.

Getting instant reimbursement as you mentioned with the weekend getaway will be a great way to settle this without constant 10K mile reminders of the problem with the free service visits.

 

I wouldnt take an econo car with a huge flaw such as oil leak let alone a 120 large on an s63. I'd see about getting a new one if I were you. That is too much to pay for a car to sit so much in the garage. It is just like buying flawless diamond except it has minor imperfection when you look at it under microscope. Sure it doesnt affect performance but u know it s there.

 

some of you need to calm the **** down. these things happen every once in a while and at least the dealer is working to correct the problem. NOTHING IS PERFECT.

 

Just picked up my car today at 6pm. All looks good. Haven't checked for any new oil leaks but will do so in the morning after the car has cooled off.

Haven't heard back from Ewing (dealership where I bought the car) yet on what they intend to do as far as making this up to me or "extending any Olive branches". My hunch is that they'll do exactly diddly squat. I'll give them till tomorrow and then turn up the heat with the district manager.

Thanks all you'll for the concern and tips.

 

Good news. Hopefully this will all be over and done with. For now, just get out and drive and enjoy.

 

+1

 

What's the latest ?

 

I've only driven the car once after it got back from the dealership and so far no leaks.

The matter has been escalated to the district office of MB - that's what the Sales mgr. at Ewing tells me. He tells me that since it's an issue with the manufacturing process of the part, it needs to be handled by MB - not the dealership. I guess we'll find out sooner or later how much of a load of crap that is or not. At any rate, I'm supposed to receive a call from some MB district mgr. of some sort.

As far as Ewing doing anything on their part? Zilch.

So much for customer loyalty.

So far, I've killed the sales guy on the email survey that was sent - gave him all 0's. I'm supposed to get some other sales phone survey. I'll give him 0's on that too.

 

It is interesting, when my sales or service person feels that didn't treat me well I do not receive surveys at all. I guess they know how to manage that.

 

Update - for those who are in the loop and curious to know what's going on: As of today it's been close to 2 weeks and I have NOT heard from anyone at MB or Ewing about this! This after the fact that the SM at Ewing told me that he's "escalated" the problem with the regional MB office and that someone would be getting in touch with me to discuss whether they could give me a new car or whatever concessions they would be willing to make.

This is probably the last MB I ever buy.....

And quite honestly, I feel bad - real bad - that I didn't give the guys at Lexus a better shot at my business, if for no other reason than the fact that I get treated like a "valued customer" when I go there. No sleaze ball slime games that MB seems to love. To be candid - the minute I step into the MB dealership whether in Dallas or Austin, I can feel the sleaze eminating from everywhere.... kind 'a like walking into a Toyota or Honda dealership.

 

It is sad that they are such pompous sleazes. Its even sadder that they now have a product that does not necessarily have a substitute if you are into the brand. They are abusing that.

 

But what would you buy?
Nice people, nice cars, but no pizazz like the 63's or the "insider 600's" at the Lexus store. Short wheelbase Audi S8 or the virtualy non-existant BMW L7?

 

Do you people expect to be treated like Royalty? Its just an MBZ for crying out loud, not a Bugatti. This whole situation is confined to this one dealer from the sounds of things. Do you expect MBZ to bend over backwards and replace the car for a minor oil leak? A lot of us AMG guys have had issues over the years and nothing that was never addressed.

If anything find a new dealer to do business with.

 

Are you joking?
You are a pisser (or a dealer). Treated like Royalty? No - like NORMAL, mind you, high end clients, waiting and requesting a response. Any one would do.
1. Screw you succer
2. We are still working on it.
3. We are replacing a car.
4. We are giving you a complimentary ................(fill in)
5. We iin the process of extending your warranty.
6. We apologize but it's out of our hands.
7. ??????????? and so on...

The absolute worse for business (Client) is to do nothing (MB).
Go and figure why AG and the rest of us are upset.
Now, are we talking about higher standards for MB?

 

I guess my question is: Did they fix the car adequately???

 

Exactly, here is no many offering in this segment and this price range. So MB is a king here and doesn’t value customers too much. Just imagine that a new Corolla has oil leak, people immediately will start buy Civic and Toyota will have significant revenue loss.

 

Thanks Marko - you saved me a lot of time by pulling those words right out of my mouth.

 

But this is an issue with your dealer. How did MBUSA do you wrong? I fail to see that. yes, you can file a complaint with them regarding your dealer's sleazy tactics. But it isn't MBUSA that is at fault here. These things happen from time to time and YOUR DEALER should have done more to correct the situation not MBUSA. MBUSA would only have stepped in if the dealer failed to fix the problems.

 

Here, let me say it again: MB SUCKS! The car COMPANY SUCKS ***! The people who work there suck MAJOR ***! They are pompous arrogant jerks.

Now, as far as the car itself, I LOVE it - I love my S63. But in 2-3-4 years if when/if I'm looking for a new car and Lexus, BMW Jaguar are running neck and neck or even if the MB is a tad bit better, guess where I'm going.

Do you get it now, MB Fanatic?

Let me try one more time: MB has not even bothered to apologise for their horrid prep work on a new car. They have not even bothered to follow up and ask me how things went. The SM did not even bother to tell me that he's had a talk with the person responsible for checking the car to make sure there were no issues. They have NOT even extended a hand to say "hey, your next oil change is on us". NOTHING, nada, ZILCH. Ewing told me that they "cannot do anything or make it up to me in any way. It's not their problem - it's Mercedes' problem!". MBAustin is trying to play good cop - "Hey, even though you didn't buy the car from us, we fixed it for ya, see?".......... "bye, see ya".

Is this how you treat your 1st. class customers? The ones who buy S63 AMG cars? Do I EXPECT to be treated better than a C/E Class customer? HELL YES!! Do you pay $2000 for a 1st. class ticket on an airplane just to be treated like the guy sitting in economy? I'd like to hear your perspective on this. But guess what, people like you and MB are forcing people like me to state the obvious. Sorry, if your standards are a little different than mine. I won't put up with an ARROGANT company that has NO value for it's clients. I don't know about what you do, but in business - the first rule is to take care of your customers. Hello MB, anyone home? The way the company has responded would make you think that it's 1983, gas is $0.92/gallon and Ford, GM and Toyota were still trying to gather market share in the US

I will NEVER buy a MB again, will NEVER steer any friend or relative to MB or partake in anything that company has to offer. I know the value of a great car company that KNOWS how to treat it's clients right. I know what it feels like to take my wife's GX470 into the Lexus dealership and have the SM personally speak to me after every svc. visit. I know what it's like to take my 2 yr. old Lexus in for an issue that is NOT covered under warranty and still have Lexus say "not to worry - we'll take care of it". THAT is what customer service is all about, not stiffing a new client who just dropped a **** load of $$ on a flag ship car that leaked oil the minute it was driven off the parking lot.

I will enjoy my car for what it's worth and for however long it lasts or I decide to keep it ........... but MB has lost me as a customer forever.

 

Did you ever contact MBUSA directly yourself? I have had a stellar experience with my dealer here (MBLN) in southern california, so yes my standards may be different. I must say, you were never really pleased with your S550 as well, so I was a bit shocked to see you trade for an S63 (but was thrilled to hear you got one).

 

I understand your feelings,your are right on track,but i would step back and see what happens before i throw the whole MB network under the bus.Its normal to feel the way you do and i support that,but time is what tells all.See how the car is in a year or two and what type of service you are recieving.Im a first time MB buyer (had a number of 7 series BMW) and im completly satisfied with my S550 4matic sport,the dealership i got it from along with the managment,salesman,and service manager all are very helpfull on anything i need.Give it some time,keep an open mind and enjoy one of the finest cars made!

 

I am almost tempted to order up a VOC type study on MB dealers, and publish it. (Is there such a thing out yet?)

 

It's unfortunate that your new S63 came with a problem that wasn't caught by the dealer. It's even more unfortunate that you weren't treated well by the dealer with regard to the problem. However, I don't think your dealer is representative of all Mercedes Dealers - or at least not anything like mine. They bend over back-wards to make sure I'm happy. They understand how particular I am about my car and take special care to make certain everything is done the way I want it to be done. I've had plenty of things done over and above the norm without being charged. Mercedes is very focused on customer satisfaction, so I suspect maybe the regional representative is unaware of your situation. I would call MBUSA and ask who you should address a letter of complaint regarding a very bad experience in the purchase of one of Mercedes most expensive models. Write the letter clearly stating what you've been through and why you are so unhappy and see what happens.