S-Class (W221) 2007-2013: S 320 CDI, S 350, S 450, S 500, S 550, S 420 CDI, S 600

Viseeo Tune2Air Audio DropOuts/Hiccups

Old Dec 2, 2014 | 03:17 AM
  #1  
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Viseeo Tune2Air Audio DropOuts/Hiccups

Hi Guys, I purchasewd the tune2air for my 2011 S550, But I think I'm getting some kind of interference with the factory MB Bluetooth which is causing my music to drop out/Hiccup when I use the Tune2Air. I noticed that this doesn't happen when I turn off or Unpair my Iphone 6 bluetooth from the factory MB, built in Bluetooth Anyone else Experiencing this? Is their an Update available for MB factory Bluetooth that anyone knows of
Thanx in advance for any input
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Old Dec 2, 2014 | 08:46 AM
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I'd try replacing the adapter. Those are two independent systems and shouldn't be interfering with each other. I have a 2010 with an IPhone and it never conflicts or drops out.

Last edited by Mike5215; Dec 2, 2014 at 08:52 AM.
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Old Dec 2, 2014 | 09:42 AM
  #3  
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Originally Posted by Aceman1120
Hi Guys, I purchasewd the tune2air for my 2011 S550, But I think I'm getting some kind of interference with the factory MB Bluetooth which is causing my music to drop out/Hiccup when I use the Tune2Air. I noticed that this doesn't happen when I turn off or Unpair my Iphone 6 bluetooth from the factory MB, built in Bluetooth Anyone else Experiencing this? Is their an Update available for MB factory Bluetooth that anyone knows of
Thanx in advance for any input
Hey Aceman1120, I've observed the same issue; pair only with the Tune2Air, and Spotify works without stutter. Pair with the MB phone and the Tune2Air, I will get occasional hiccups. Not sure if this is due to low signal, as I am doing LTE streaming for my music. What are using as your music source, local files on your iPhone or streaming (pandora, spotify, etc).?

@Mike5215: Are you running a Tune2Air as well?
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Old Dec 2, 2014 | 11:18 AM
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Originally Posted by vantage78
Hey Aceman1120, I've observed the same issue; pair only with the Tune2Air, and Spotify works without stutter. Pair with the MB phone and the Tune2Air, I will get occasional hiccups. Not sure if this is due to low signal, as I am doing LTE streaming for my music. What are using as your music source, local files on your iPhone or streaming (pandora, spotify, etc).?

@Mike5215: Are you running a Tune2Air as well?
Yeah. I've tried a number of variations on the Tune2Air...using the phone (4s) as both the music player paired to Tune2Air and also as a paired telephone to the car...having a dedicated Ipod 5 as the music player paired to Tune2Air and using the 4s only as a phone paired to the car. I have a local library of AAC files and also use ITunes Radio streaming, no issues on either device.

I guess if the BT audio is a problem you can go the hard dock route with a mount and a dock extension cable running to the glove box. It's nice for the phone since it's always charging and accessible, and since it's in a constant charge mode you can use the new "Hey SIRI" function (launches SIRI by voice command without having to touch the phone).

Also if you're playing lossless files (ALAC/FLAC) or streaming hi res on the new TIDAL music app with a direct dock you're not losing anything to the file compression that BT audio uses. It's not a terribly lossy compression (328kbs/sec) and you won't notice it on most streaming services (other than TIDAL) or on your local MP3/AAC files, but it will knock the hi-res 1400kbs bitrate stuff (like a lossless CD rip) down to the point that it's indistinguishable from a high bitrate MP3.

I did a write up on this option on my W221 Audio blog (link in sig)




IPod mounted to Kuda





Pro=Clips drop in IPhone cradle mounted to Kuda
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Old Dec 2, 2014 | 06:43 PM
  #5  
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Originally Posted by vantage78
Hey Aceman1120, I've observed the same issue; pair only with the Tune2Air, and Spotify works without stutter. Pair with the MB phone and the Tune2Air, I will get occasional hiccups. Not sure if this is due to low signal, as I am doing LTE streaming for my music. What are using as your music source, local files on your iPhone or streaming (pandora, spotify, etc).?

@Mike5215: Are you running a Tune2Air as well?
@ Vantage, Any music that I play, weather it be Pandora or local playlist music, it hiccups.
@Mike5215: I've tried 2 other streaming devices and it does the same thing ..Thank you both for your input
My next solution is to not go bluetooth for music! I ordered a 30pin to lightning adapter and a long Lightning extension cable and gonna try to run it through the glove compartment and behind the instrument cluster toward the left side of the steering wheel, which is where I keep my iphone 6 mount. It's a pity that such a Car has such silly bluetooth issues..meanwhile, I have a 2010 Camaro[which is about a 3rd of the price of my S550] and Bluetooth and ADP2 streaming work flawlessly...go figure..lol
I also forgot to mention that my phone conversations are also very staticky in the Benz when both Viseeo and bluetooth are connected...very frustrating
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Old Dec 2, 2014 | 06:54 PM
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@ Mike...I was thinking of purchasing a dedicated IPOD just for music, but then I wouldn't be able to stream Pandora, Spotify, etc without purchasing another data plan for the Ipod. It seems to me that the Phone bluetoth is somehow conflicting with the ADP2 bluetooth stream. Frequencies must be cancelling each other out as the iphone receives data, such as Texts, Email, etc. I feel as if this is a Benz issue and could probably be fixed with an update to their Bluetooth.
BTW, nice Ipod Dock...did you make that yourself?
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Old Dec 2, 2014 | 07:20 PM
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Originally Posted by Aceman1120
@ Mike...I was thinking of purchasing a dedicated IPOD just for music, but then I wouldn't be able to stream Pandora, Spotify, etc without purchasing another data plan for the Ipod. It seems to me that the Phone bluetoth is somehow conflicting with the ADP2 bluetooth stream. Frequencies must be cancelling each other out as the iphone receives data, such as Texts, Email, etc. I feel as if this is a Benz issue and could probably be fixed with an update to their Bluetooth.
BTW, nice Ipod Dock...did you make that yourself?
I think for around $20 a month you can add hotspot functionality to your IPhone, and that could provide the WiFi to a dedicated IPod. The Iphone mount is a hybrid of two commercially available systems. The base is a leather mount by Kuda, and the Iphone cradle is by Pro Clips.
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Old Dec 3, 2014 | 09:48 AM
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Originally Posted by Aceman1120
@ Mike...I was thinking of purchasing a dedicated IPOD just for music, but then I wouldn't be able to stream Pandora, Spotify, etc without purchasing another data plan for the Ipod. It seems to me that the Phone bluetoth is somehow conflicting with the ADP2 bluetooth stream. Frequencies must be cancelling each other out as the iphone receives data, such as Texts, Email, etc. I feel as if this is a Benz issue and could probably be fixed with an update to their Bluetooth.
BTW, nice Ipod Dock...did you make that yourself?
Alternatively, you can download the songs on Spotify (not sure about the other music services) via wireless and listen in offline mode. You lose the ability to make changes, aka., adding a new song, on the fly (which would kinda be hard anyways as your iPod is in the glove box), but at least you won't have to worry about another charge to your data plan.

Last edited by vantage78; Dec 3, 2014 at 09:52 AM.
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Old Dec 3, 2014 | 09:51 AM
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Originally Posted by Aceman1120
@ Vantage, Any music that I play, weather it be Pandora or local playlist music, it hiccups.
@Mike5215: I've tried 2 other streaming devices and it does the same thing ..Thank you both for your input
My next solution is to not go bluetooth for music! I ordered a 30pin to lightning adapter and a long Lightning extension cable and gonna try to run it through the glove compartment and behind the instrument cluster toward the left side of the steering wheel, which is where I keep my iphone 6 mount. It's a pity that such a Car has such silly bluetooth issues..meanwhile, I have a 2010 Camaro[which is about a 3rd of the price of my S550] and Bluetooth and ADP2 streaming work flawlessly...go figure..lol
I also forgot to mention that my phone conversations are also very staticky in the Benz when both Viseeo and bluetooth are connected...very frustrating

@Aceman: I have to try bluetooth streaming with local files, but I believe that it's ok; it's just with streaming that I have the occasional hiccups. What about free iTunes radio streaming? Bluetooth phone calls are great, no quality issues.

Have you updated your Tune2Air firmware and/or contacted ViseeO to ask them about this issue?
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Old Dec 4, 2014 | 01:38 AM
  #10  
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Originally Posted by vantage78
@Aceman: I have to try bluetooth streaming with local files, but I believe that it's ok; it's just with streaming that I have the occasional hiccups. What about free iTunes radio streaming? Bluetooth phone calls are great, no quality issues.

Have you updated your Tune2Air firmware and/or contacted ViseeO to ask them about this issue?
I checked the firmware and it's the latest.
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Old Dec 6, 2014 | 10:42 PM
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I have noticed the same issue with the sound hiccup. I think it happens for me when the phone is checking email and tries to send the sound through the BT phone pairing vs the audio streaming. I think is only does one or the other. One of these days, I'll disable all of the auto checking on the phone to see if it goes away. I suspect it will.
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Old Dec 8, 2014 | 02:45 AM
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Originally Posted by btesar
I have noticed the same issue with the sound hiccup. I think it happens for me when the phone is checking email and tries to send the sound through the BT phone pairing vs the audio streaming. I think is only does one or the other. One of these days, I'll disable all of the auto checking on the phone to see if it goes away. I suspect it will.
I also suspect the same..but MB has to get their sh.t together..it shouldn't happen!! Same phone in my Camaro works flawlessly. I'm going to MB dealer this week to fix, yet, another issue... I will ask if they have some kind of bluetooth firmware update..but I highly doubt it
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Old Dec 8, 2014 | 06:14 PM
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Originally Posted by Aceman1120
I also suspect the same..but MB has to get their sh.t together..it shouldn't happen!! Same phone in my Camaro works flawlessly. I'm going to MB dealer this week to fix, yet, another issue... I will ask if they have some kind of bluetooth firmware update..but I highly doubt it
Not MB's problem really. They intentionally did not install BT audio in the S Class for concerns with interference between it and the car's electronics. It works fine in the other MB cars I've driven. The new 222 has it now...might be a good excuse to upgrade
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Old Dec 8, 2014 | 06:20 PM
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Originally Posted by btesar
I have noticed the same issue with the sound hiccup. I think it happens for me when the phone is checking email and tries to send the sound through the BT phone pairing vs the audio streaming. I think is only does one or the other. One of these days, I'll disable all of the auto checking on the phone to see if it goes away. I suspect it will.
COMAND is set to prioritize phone output over audio output. It's the function that mutes your music so you can hear your phone. Anytime the phone outputs on the BT telephone circuit the audio circuit (Siri for example uses the telephone circuit) is temporarily muted. That's true regardless of the music source. If your music picks up where it left off, that's what's causing the hiccup.
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Old Dec 8, 2014 | 07:31 PM
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As I expected. It's good to know though instead of creating a series of tests to isolate the use case with the issue.
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Old Dec 21, 2014 | 12:41 PM
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Originally Posted by Mike5215
COMAND is set to prioritize phone output over audio output. It's the function that mutes your music so you can hear your phone. Anytime the phone outputs on the BT telephone circuit the audio circuit (Siri for example uses the telephone circuit) is temporarily muted. That's true regardless of the music source. If your music picks up where it left off, that's what's causing the hiccup.
I'm trying to figure this hiccup issue as well, it's somewhat unpredictable... There're times it works without issues, and also some apps run without issues, i noticed the iTunes radio seem to be the most troublesome. I think the location of the phone has somewhat an effect on it as well.
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Old Dec 23, 2014 | 11:21 PM
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Itunes radio streams at a data-heavy 256kb/sec AAC bitrate. A 3G cell connection may struggle to keep up depending on the strength of the service in your area. A 4G LTE handles it without a problem. I use a dedicated 4G LTE mobile wifi hotspot for ITunes Radio. No problems ever.

It's a bandwidth issue if the stream stops and the player displays the "Play" icon instead of the "Pause" icon. Is that what happens on your set up?

Pandora streams at 192kbs and that should work fine on 3G, but of course it doesn't sound as good and you can't apply Apple's EQ presets.
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Old Dec 24, 2014 | 11:59 AM
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Originally Posted by Mike5215
Not MB's problem really. They intentionally did not install BT audio in the S Class for concerns with interference between it and the car's electronics. It works fine in the other MB cars I've driven. The new 222 has it now...might be a good excuse to upgrade
I still don't get how such an expensive piece of machinery, can't handle such a basic task, that almost every other car manufacturer has. This is not ancient technology! My car is a 2011 and this bluetooth stuff in cars, goes way back..I don't know how many years..at least 10 years?
But what I don't get is, that my son has a 2011 E350, and it has built in bluetooth that works great!! Somehow, not fair to us S class owners!
By the way, MERRY XMAS AND HAPPY HOLIDAYS TO EVERYONE!! ...and as always, thanx for your input guys
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Old Dec 26, 2014 | 01:49 PM
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Originally Posted by wstasw@aol.com
I'm trying to figure this hiccup issue as well, it's somewhat unpredictable... There're times it works without issues, and also some apps run without issues, i noticed the iTunes radio seem to be the most troublesome. I think the location of the phone has somewhat an effect on it as well.
At this moment I can confirm its definitely an in-car interference problem, I have NO issues, No skipping if the phone is placed on the passenger seat. Most skipping occur when the phone (I use iPhone 6) is placed in the cup holder. I get somewhat good results by making the veesio module zip tied as high as possible inside glove box, and placing the phone below NAV screen. It'll be somewhat annoying with a phone flying around if you chose to drive dynamically though.

It's not a signal issue, I got steady LTE at all times. Also I've used ML-D100 with 08 model, never had any issues. The ViseeO have better audio quality though, same as CD/Sat/HD audio signal and clarity.

Last edited by wstasw@aol.com; Dec 26, 2014 at 01:52 PM. Reason: spelling
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Old Jan 2, 2015 | 08:13 AM
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I have mercedes s 500 2007 and am thinking of buying tune2air does this device show track info on the command screen?
Thanks
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Old Jan 2, 2015 | 11:47 AM
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Doesn't the MC media interface plus resolve all this?
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Old Jan 2, 2015 | 10:07 PM
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Originally Posted by cheffco
I have mercedes s 500 2007 and am thinking of buying tune2air does this device show track info on the command screen?
Thanks
Yes, for Apple devices playing from the local Itunes library or Itunes radio. You'll get whatever level of info you currently get from a wired connection.

Originally Posted by tlrussell
Doesn't the MC media interface plus resolve all this?
There's nothing the MIP does for the W221 that the Tune2Air can't do other than direct Pandora integration. The text function is limited to Blackberry phones and it costs three times as much. Also, it's for 2010+ only and everything I've found on the MIP for the 221 is that it doesn't support BT Audio (although it does on other models.)
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