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Dealer that can perform COMMAND firmware update

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Dealer that can perform COMMAND firmware update

 
Old 08-14-2015, 03:07 PM
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Dealer that can perform COMMAND firmware update

I'm in the San Jose area and need a recommendation for a dealer that is capable of performing the firmware update on my S63 that will enable birdseye map view and traffic on the navigation screen.

I already tried one at a dealer in walnut creek, and had no luck. They only sold me a navigation disc.
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Old 08-14-2015, 03:57 PM
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Looking in Florida too

IF anyone knows of a dealer in central Florida, I'd like to get the update too
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Old 08-14-2015, 06:07 PM
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I believe the command firmware updates are part of the Nav update disks. On n other words inserting a newer version of a Nav disk will update the firmware
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Old 08-14-2015, 07:51 PM
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Originally Posted by alx View Post
I believe the command firmware updates are part of the Nav update disks. On n other words inserting a newer version of a Nav disk will update the firmware
That is not correct.
The firmware update is completely separate and done with the Mercedes star computer.
I have the latest navigation disc, and do not have the traffic or birdseye views.
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Old 08-14-2015, 08:16 PM
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That is right. When I went through the pain of going to like every dealer in the area only te last one knew what they were doing. They all tried to sell me the dvd to update my navigation and not the actual comand itself...and they all said it was too risky, except the 4th one who was in the know about everything and they just charged me an hour of labor.
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Old 08-14-2015, 09:39 PM
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Ah. You are asking about the firmware of the head unit. Yes, that is done via star/ das. There is also an alternative offline method with an update disk (not a Nav update one). However most dealers will shy away from doing it as it has a fairly high rate of bricking the head unit and then the dealer is on the hook for the replacement. The official posture is not to update if the unit doesn't exhibit freezes/ reboots.

Traffic also requires traffic- specific sirius subscription.

Last edited by alx; 08-14-2015 at 09:42 PM.
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Old 08-14-2015, 09:47 PM
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Originally Posted by alx View Post
Ah. You are asking about the firmware of the head unit. Yes, that is done via star/ das. There is also an alternative offline method with an update disk (not a Nav update one). However most dealers will shy away from doing it as it has a fairly high rate of bricking the head unit and then the dealer is on the hook for the replacement. The official posture is not to update if the unit doesn't exhibit freezes/ reboots.

Traffic also requires traffic- specific sirius subscription.

Correct. They had to put on their service order that customer states it is freezing because they can't just update it with out reason.
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Old 08-14-2015, 09:49 PM
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Originally Posted by WHPH28 View Post
Correct. They had to put on their service order that customer states it is freezing because they can't just update it with out reason.
Buy your SA a case of beer.
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Old 08-14-2015, 10:34 PM
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Originally Posted by WHPH28 View Post
Correct. They had to put on their service order that customer states it is freezing because they can't just update it with out reason.
So, since my command unit sporadically freezes, shows the MB logo and reboots, any dealership should be able to update to the correct firmware?

Is there a copy of the TSB explaining the procedure that I could bring in?

Thanks
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Old 08-15-2015, 01:10 AM
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Originally Posted by alx View Post
Ah. You are asking about the firmware of the head unit. Yes, that is done via star/ das. There is also an alternative offline method with an update disk (not a Nav update one). However most dealers will shy away from doing it as it has a fairly high rate of bricking the head unit and then the dealer is on the hook for the replacement. The official posture is not to update if the unit doesn't exhibit freezes/ reboots.

Traffic also requires traffic- specific sirius subscription.
Traffic for 2007-2009 does not use Sirius for its data and doe not require a Sirius subscription. The data is provided via a signal contained in local FM radio station broadcasts. As a result of this method of delivery, traffic data is only available for areas within the local area (but that is all that really matters). Traffic data is free.

2010 and newer vehicles receive their traffic data via Sirius and require a special paid subscription.
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Old 08-15-2015, 07:38 AM
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That's good to know. The traffic function in my '08 is rudimentary (no fancy graphics etc.) but functional. The unit tells you the local traffic condition and it's up to you to find the work around.
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Old 08-15-2015, 09:27 AM
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So now they have found a loop hole to require us the purchase Sirius as a functional way to promote the service. Gee, thanks MB

Last edited by wilassasin; 08-15-2015 at 09:29 AM.
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Old 05-25-2019, 05:21 AM
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Originally Posted by alx View Post
Ah. You are asking about the firmware of the head unit. Yes, that is done via star/ das. There is also an alternative offline method with an update disk (not a Nav update one). However most dealers will shy away from doing it as it has a fairly high rate of bricking the head unit and then the dealer is on the hook for the replacement. The official posture is not to update if the unit doesn't exhibit freezes/ reboots.

Traffic also requires traffic- specific sirius subscription.
Pls can you tell me the Disk option without star/das
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Old 05-25-2019, 10:45 AM
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NTG3 Telematics CD part # 2218270665 strongly suggest using in conjunction with DAS.
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Old 05-28-2019, 10:49 AM
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IIRC that is the only way possible. I updated mine and it was "fussy" with my DAS setup but it went through. Had to laugh at this because just yesterday I was plowing through my random download folder to clean up things and spotted the iso image for the updated telematics and it brought back memories.
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Old 05-28-2019, 02:18 PM
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Originally Posted by kn51 View Post
IIRC that is the only way possible. I updated mine and it was "fussy" with my DAS setup but it went through. Had to laugh at this because just yesterday I was plowing through my random download folder to clean up things and spotted the iso image for the updated telematics and it brought back memories.
I bought a disc from the dealer but it's not working for me. Any chance you could share that iso? Thanks.
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Old 05-28-2019, 02:43 PM
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Are you clear on what is required? Navigation map updates are basically inserting a disc and it will take a while for it to update.


The Telematics update requires a DAS system.
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Old 05-28-2019, 02:53 PM
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Originally Posted by kn51 View Post
Are you clear on what is required? Navigation map updates are basically inserting a disc and it will take a while for it to update.


The Telematics update requires a DAS system.
Yeah, I have DAS and the disc I bought is 221-827-06-65-26. Maybe the -26 at the end of the part number is my problem.
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Old 05-28-2019, 02:57 PM
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Yeah, that is the wrong part number.
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Old 05-28-2019, 03:03 PM
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Search “2218270665” to comparison shop upon which you will find 221827066526 is the current part #.
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Old 05-28-2019, 08:50 PM
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Sorry, I stand corrected.

Telematics iso image i have is labeled 221 827 00 65.

Someone fat fingered it I'm sure.
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