MB Select for S-Class and CLA
Thread Starter
Super Member
Joined: Jun 2009
Posts: 584
Likes: 2
From: Los Angeles
2012 C250 Sport
MBWorld Fanatic!
Joined: Jan 2011
Posts: 1,747
Likes: 20
From: Central Pennsylvania
2012 S350 Bluetec 4Matic, Diamond White, P2
This is not a discount the way I read it. Basically, it sounds like MB is giving the dealers $2500 to cover any complaints a customer may have after the purchase. The sun glasses example illustrates this. Still, nice to know.
Super Member
Joined: Jul 2013
Posts: 730
Likes: 2
From: McComb MS
2014 Mercedes S550
Just read it again.....I think you may be right.
Senior Member
Joined: Oct 2013
Posts: 318
Likes: 12
2014 S550, 2011 E350 Cabriolet, Asgard Mothership
Easy now. 
No one is getting $2500 off the price of their car. As the article clearly said, this is to keep customers with issues happy. The above and beyond stuff. Think of it like the Ritz-Carlton customer service. Last I recall, every employee in a Ritz-Carlton has the automatic authority to spend up to $1000 to keep a guest happy for above and beyond things. You had to wait for your room longer than promised or the "window washers made a nasty racket"-type stuff. These types of programs are not to simply to tack on a discount, but to handle customer issues to make sure you walk away from the dealership happy even if something went wrong. Think of it as your long-reserved table in a nice restaurant was not available and they put you by the kitchen. You may not come back but when the manager comes over and tells you he comped your dinner, you will certainly give them another chance and come back.
No one is getting $2500 off the price of their car. As the article clearly said, this is to keep customers with issues happy. The above and beyond stuff. Think of it like the Ritz-Carlton customer service. Last I recall, every employee in a Ritz-Carlton has the automatic authority to spend up to $1000 to keep a guest happy for above and beyond things. You had to wait for your room longer than promised or the "window washers made a nasty racket"-type stuff. These types of programs are not to simply to tack on a discount, but to handle customer issues to make sure you walk away from the dealership happy even if something went wrong. Think of it as your long-reserved table in a nice restaurant was not available and they put you by the kitchen. You may not come back but when the manager comes over and tells you he comped your dinner, you will certainly give them another chance and come back.
Trending Topics
Super Member
Joined: Jul 2013
Posts: 730
Likes: 2
From: McComb MS
2014 Mercedes S550
Easy now. No one is getting $2500 off the price of their car. As the article clearly said, this is to keep customers with issues happy. The above and beyond stuff. Think of it like the Ritz-Carlton customer service. Last I recall, every employee in a Ritz-Carlton has the automatic authority to spend up to $1000 to keep a guest happy for above and beyond things. You had to wait for your room longer than promised or the "window washers made a nasty racket"-type stuff. These types of programs are not to simply to tack on a discount, but to handle customer issues to make sure you walk away from the dealership happy even if something went wrong. Think of it as your long-reserved table in a nice restaurant was not available and they put you by the kitchen. You may not come back but when the manager comes over and tells you he comped your dinner, you will certainly give them another chance and come back.
No one is getting $2500 off the price of their car. As the article clearly said, this is to keep customers with issues happy. The above and beyond stuff. Think of it like the Ritz-Carlton customer service. Last I recall, every employee in a Ritz-Carlton has the automatic authority to spend up to $1000 to keep a guest happy for above and beyond things. You had to wait for your room longer than promised or the "window washers made a nasty racket"-type stuff. These types of programs are not to simply to tack on a discount, but to handle customer issues to make sure you walk away from the dealership happy even if something went wrong. Think of it as your long-reserved table in a nice restaurant was not available and they put you by the kitchen. You may not come back but when the manager comes over and tells you he comped your dinner, you will certainly give them another chance and come back.Ok, that's still good. Still wish we could haggle price a little though (just for the principle of it). Lol
MB World Stories
The Best of Mercedes & AMG
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)
Verdad Gallardo
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
Senior Member
Joined: Oct 2013
Posts: 318
Likes: 12
2014 S550, 2011 E350 Cabriolet, Asgard Mothership
Not to change the topic of this thread but...
I don't recall if you were buying it outright or not, but I wonder if you decide to finance some of it, would asking them what they can do for you help when you suggest you can go finance it through your bank instead of MB? I do not recall this for certain, but I thought the dealer made some money when you financed the car through MB Financial. If you finance it through your bank, the dealer would stand to lose more (if my assumption that the dealer makes something off the MB financing). I wonder if they would be willing to give you a break on the price (for the principle) if you say, "I want to finance this car through you but I need $2500 off the price otherwise I will just go to my bank" Just a thought...
I don't recall if you were buying it outright or not, but I wonder if you decide to finance some of it, would asking them what they can do for you help when you suggest you can go finance it through your bank instead of MB? I do not recall this for certain, but I thought the dealer made some money when you financed the car through MB Financial. If you finance it through your bank, the dealer would stand to lose more (if my assumption that the dealer makes something off the MB financing). I wonder if they would be willing to give you a break on the price (for the principle) if you say, "I want to finance this car through you but I need $2500 off the price otherwise I will just go to my bank" Just a thought...
Super Member
Joined: Jul 2013
Posts: 730
Likes: 2
From: McComb MS
2014 Mercedes S550
Not to change the topic of this thread but...
I don't recall if you were buying it outright or not, but I wonder if you decide to finance some of it, would asking them what they can do for you help when you suggest you can go finance it through your bank instead of MB? I do not recall this for certain, but I thought the dealer made some money when you financed the car through MB Financial. If you finance it through your bank, the dealer would stand to lose more (if my assumption that the dealer makes something off the MB financing). I wonder if they would be willing to give you a break on the price (for the principle) if you say, "I want to finance this car through you but I need $2500 off the price otherwise I will just go to my bank" Just a thought...
I don't recall if you were buying it outright or not, but I wonder if you decide to finance some of it, would asking them what they can do for you help when you suggest you can go finance it through your bank instead of MB? I do not recall this for certain, but I thought the dealer made some money when you financed the car through MB Financial. If you finance it through your bank, the dealer would stand to lose more (if my assumption that the dealer makes something off the MB financing). I wonder if they would be willing to give you a break on the price (for the principle) if you say, "I want to finance this car through you but I need $2500 off the price otherwise I will just go to my bank" Just a thought...
Interesting tactic. Could work.... I am going to catalog this into my arsenal. When my car gets here, I'm going to use every trick I hear to try to get something. LOL!
I'm rich enough to not have to haggle anything, but for some reason my mind just can't let people take me to bank on any deal (even if it's 5 dollars). I still like to get something in any transaction. I don't know how to explain it......just have this mental complex against being cheated and laughed at as you walk away....
Senior Member
Joined: Jun 2010
Posts: 343
Likes: 1
From: Rancho Santa Margarita, CA
C250,GLK350
Yep, you can try to take this out on the front end of the house but it will fall on deaf ears as the money is to cover issues with the vehicle down the road like a flat tire or something that comes up unexpected...to help go above and beyond for the customer rather than make a decision to cover the expense for the customer from the stores budget. This program should have never saw the light of day as in today's environment of every dollar being watched by the consumer the source of the money is not for Sales, its for Service and has to be requested to cover something like a curbed wheel or fixing a scrape that was not caused by the dealership but to show goodwill to the customers.
MBWorld Fanatic!
Joined: Nov 2007
Posts: 1,635
Likes: 96
From: Texas
2014 S550 - SOLD, 2014 GL550 - SOLD, 2014 GL63 AMG, 2015 S63 AMG Sedan, 2015 S63 AMG Coupe
Interesting tactic. Could work.... I am going to catalog this into my arsenal. When my car gets here, I'm going to use every trick I hear to try to get something. LOL! I'm rich enough to not have to haggle anything, but for some reason my mind just can't let people take me to bank on any deal (even if it's 5 dollars). I still like to get something in any transaction. I don't know how to explain it......just have this mental complex against being cheated and laughed at as you walk away....
Also I agree with Kratos - just because you can afford to buy the car - does not mean we should pay MSRP. A lot of dealers expect us to pay MSRP while making us feel thy are doing us a favor by selling us a car at MSRP.
Last edited by sam9187; Dec 6, 2013 at 11:27 PM.
Senior Member
Joined: May 2013
Posts: 284
Likes: 10
From: 2400 miles east of paradise.
1992 500E, 1994 E500, 2011 E550 and 2018 GLE350
The local MB club is having an event at the dealership tomorrow to drive the CLA and check out the S class. I'm curious to drive the CLA.
Super Member
Joined: Jul 2013
Posts: 730
Likes: 2
From: McComb MS
2014 Mercedes S550
I went through the approval with my bank for both the 14 GL 63 and the 14 S 550. The dealer wanted to try to get better rates. For the 2014 they were able to find a better rate than I had which was low to begin with so I went with the dealers bank. For the GL 63 I stayed with mine as that was lowest. I don't think they will reduce $2500 as there is not that much room with just the loan.
Also I agree with Kratos - just because you can afford to buy the car - does not mean we should pay MSRP. A lot of dealers expect us to pay MSRP while making us feel thy are doing us a favor by selling us a car at MSRP.
Also I agree with Kratos - just because you can afford to buy the car - does not mean we should pay MSRP. A lot of dealers expect us to pay MSRP while making us feel thy are doing us a favor by selling us a car at MSRP.
I'm gonna "bluff" and say my credit union will give me 2% rate on the loan, and I'll use the dealer if they can match (for convenience purposes). With an 800 score, 45K down, and a straight face, I don't think they'll call my bluff....
