Rattle City
Banned
Joined: Jun 2006
Posts: 3,640
Likes: 13
From: NYC
2014 S550
In hindsight, there was no reason not to go to my local dealer either. Just should have done it regardless of how "comfortable" I am with them......because whether I like it or not, I'm gonna have to go to them for any service issues. Just the nature of the beast.
But I must say dealing with Ashley from Houston North has been a real pleasure so far. She answered all 50 of my emails within 30 seconds. She makes me feel comfortable. Is there any value to that???.....feels like it though.
But I must say dealing with Ashley from Houston North has been a real pleasure so far. She answered all 50 of my emails within 30 seconds. She makes me feel comfortable. Is there any value to that???.....feels like it though.
It happens that everything I wanted on the car was available at the stock vehicle at Manhattan.
Senior Member
Joined: Feb 2013
Posts: 320
Likes: 6
From: DFW
2 2001 E320s, 2005 E320 4Matic
I hope you don't have to go to Jackson for service. My father in law takes his W221there only when necessary. They don't seem to have a clue, plus horrible quality control over the techs. Last time was for EIS issues. They damaged several trim pieces, and left clips and screws lying on the carpet that should have been reinstalled. Not good...
Senior Member
Joined: Aug 2013
Posts: 283
Likes: 2
From: Toronto, ON
2012 C300 Sport 4MATIC (current) 2006 C280 Elegance 4MATIC (sold)
Last three S Classes I purchased.
W140 Fletcher Motors / Mercedes Benz of Chicago
W220 Glausser Motors / Mercedes Benz of Denver
W221 Mercedes Benz of Dallas
All were serviced by Mercedes of Manhattan without a problem ever, no matter what.
Ended up getting the W222 from Manhattan because there was no reason not to.
W140 Fletcher Motors / Mercedes Benz of Chicago
W220 Glausser Motors / Mercedes Benz of Denver
W221 Mercedes Benz of Dallas
All were serviced by Mercedes of Manhattan without a problem ever, no matter what.
Ended up getting the W222 from Manhattan because there was no reason not to.
Super Member
Joined: Oct 2007
Posts: 643
Likes: 51
From: Southern California
2007 CL550
Dealers get reimbursed for ALL warranty work by Mercedes. They make a profit on warranty work so there is an incentive for them to fix your vehicle and not send you back to the dealer who sold you your vehicle.
Super Member
Joined: Oct 2007
Posts: 643
Likes: 51
From: Southern California
2007 CL550
In order for a consumer to prevail in a CA lemon law case for a new motor vehicle, the consumer must show 1) they purchased or leased a vehicle which was covered by a warranty; 2) the vehicle had a problem which substantially impaired the use, value or safety to the consumer; and 3) the vehicle was not made to conform to the warranty after a reasonable number of repair attempts.
The California Lemon Law ( Song-Beverly Consumer Warranty Act, California Civil Code §§ 1790) is designed to ensure that consumers who purchase or lease warranted products in California have recourse if the product turns out to be defective and can not be repaired after a reasonable number of attempts.
Other states may have a similar restriction of being only applicable to in state purchases.
Super Member
Joined: Jul 2013
Posts: 730
Likes: 2
From: McComb MS
2014 Mercedes S550
I hope you don't have to go to Jackson for service. My father in law takes his W221there only when necessary. They don't seem to have a clue, plus horrible quality control over the techs. Last time was for EIS issues. They damaged several trim pieces, and left clips and screws lying on the carpet that should have been reinstalled. Not good...
Banned
Joined: Jun 2006
Posts: 3,640
Likes: 13
From: NYC
2014 S550
So my guess is that you bought your W140 back in the 90s? How was the dealership experience back in those days? Was it better than it is today, the same or worse? I would love to be transported back in time with knowledge of what's going on today and see how things were in a time where life was just that much easier (at least for me).
Junior Member
Joined: Jun 2010
Posts: 21
Likes: 2
From: Dallas, TX
1996 S500 Sedan, 2007 CLK350 Cabriolet
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MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,497
Likes: 335
From: Europe
223.168 & 213.012 & 906.633 & 214.005
Hate to bring this up, especially after I sat in a new S550 at the dealership today and felt like the trim quality "fit and finish" was disappointing, but as I drove home in my 1996 S500 (W140) I was acutely aware that there were ZERO rattles or creaks. I only removed the doors and tightened everything up at 160,000 miles, and now at 192,700 miles, it's still rock solid. Just more road noise than the new ones and not nearly as many toys inside.
For the W222 I saw quite a few technical bulletins at TIPS about noise issues and how to fix them. Starting from the opening between the grill and the bonnet causing noise at speeds above 230 km/h.
But there were many other issues affecting typical driving.
MBWorld Fanatic!
Joined: Jan 2009
Posts: 3,829
Likes: 592
From: NY & FL
MB’s of all kinds.
New S......manufactured 10/13. A virtual concerto of harsh rattles. Too many to even address. Deep in dashboard; both rear doors; rear belts; passenger motorized window shade. 357 miles on the vehicle now. "Beyond first class," the brochure states. "The best car in the world." Often stated. Hardly, I say. Spent quite a bit of time trying to identify where these rattles are emanating from. I should not have to ask friends to try to identify these sounds. Thus, I am making video recordings and will place them on You Tube. Challenging, humiliating. Age 67: I've owned many of these cars.....none ever quite like this. The S is not ready for prime time. I have suggested that my dealership collect the car and deliver me another, while they rip it apart. No confidence that it's fixable. I'd like my money back.....or a newer S or another model. Let's see Mercedes corporate step up to plate on this.
That really really sucks! It sound's like they were too busy celebrating October fest in Germany instead of assembling your car correctly. I drove the W222 and it was rock solid. But my question to you is since it is brand new, you have it 110% covered. Why not see if the dealer can sort the issues out? Why bother with corporate when the dealer might be able to fix it all?
MBWorld Fanatic!
Joined: Dec 2001
Posts: 3,430
Likes: 187
From: USA
W140 Mercedes S350, W221 S550 sport
Out Of Control!!
Joined: Jun 2008
Posts: 10,557
Likes: 24
From: Earth
Porsche Macan S SportDesign / Ex M-B's: 11 & 10 & 06 E350's, 02 S500
Unfortunate but not surprising. All my M-B's became rattle traps and it seems like with every generation they get worse. One of the reasons why I got an M-B in the first place was because I expected unparalleled smoothness and rattle-free quietness. I personal got anything but that.
