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But I must say dealing with Ashley from Houston North has been a real pleasure so far. She answered all 50 of my emails within 30 seconds. She makes me feel comfortable. Is there any value to that???.....feels like it though.
I was open and honest with Manhattan. Last three cars - they couldn't get for me soon enough (if ever). Other dealers could. I didn't want to wait 6 months to get something from Manhattan that I could have in 1 week from another dealer.Originally Posted by Kratos-TM
In hindsight, there was no reason not to go to my local dealer either. Just should have done it regardless of how "comfortable" I am with them......because whether I like it or not, I'm gonna have to go to them for any service issues. Just the nature of the beast. But I must say dealing with Ashley from Houston North has been a real pleasure so far. She answered all 50 of my emails within 30 seconds. She makes me feel comfortable. Is there any value to that???.....feels like it though.
It happens that everything I wanted on the car was available at the stock vehicle at Manhattan.
Senior Member
I hope you don't have to go to Jackson for service. My father in law takes his W221there only when necessary. They don't seem to have a clue, plus horrible quality control over the techs. Last time was for EIS issues. They damaged several trim pieces, and left clips and screws lying on the carpet that should have been reinstalled. Not good...
Senior Member
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W140 Fletcher Motors / Mercedes Benz of Chicago
W220 Glausser Motors / Mercedes Benz of Denver
W221 Mercedes Benz of Dallas
All were serviced by Mercedes of Manhattan without a problem ever, no matter what.
Ended up getting the W222 from Manhattan because there was no reason not to.
So my guess is that you bought your W140 back in the 90s? How was the dealership experience back in those days? Was it better than it is today, the same or worse? I would love to be transported back in time with knowledge of what's going on today and see how things were in a time where life was just that much easier (at least for me).Originally Posted by Chucky300
Last three S Classes I purchased. W140 Fletcher Motors / Mercedes Benz of Chicago
W220 Glausser Motors / Mercedes Benz of Denver
W221 Mercedes Benz of Dallas
All were serviced by Mercedes of Manhattan without a problem ever, no matter what.
Ended up getting the W222 from Manhattan because there was no reason not to.
Super Member
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Dealers get reimbursed for ALL warranty work by Mercedes. They make a profit on warranty work so there is an incentive for them to fix your vehicle and not send you back to the dealer who sold you your vehicle.Originally Posted by Kratos-TM
Man, I hope little gremlins like this don't plague me, because I took that risk at buying from a dealer out of state. And I won't have a lot accessibility in getting them fixed. Pretty sure my local dealer will say "Screw you, drive it back to where you bought it."
Super Member
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Lemon law may not apply--Originally Posted by aypues
lemon it. CA is good this way. I lemon'ed a Lexus GS450H for rattles. They'll buy it back if it's not fixed after 3 attempts.
In order for a consumer to prevail in a CA lemon law case for a new motor vehicle, the consumer must show 1) they purchased or leased a vehicle which was covered by a warranty; 2) the vehicle had a problem which substantially impaired the use, value or safety to the consumer; and 3) the vehicle was not made to conform to the warranty after a reasonable number of repair attempts.
The California Lemon Law ( Song-Beverly Consumer Warranty Act, California Civil Code §§ 1790) is designed to ensure that consumers who purchase or lease warranted products in California have recourse if the product turns out to be defective and can not be repaired after a reasonable number of attempts.
Other states may have a similar restriction of being only applicable to in state purchases.
Super Member
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Yep, thanks for reminding me why they make me so uncomfortable and why I did something crazy and went all the way to Texas to find a car. Paying the same price in car of course, but not the same price in experience.Originally Posted by RichM
I hope you don't have to go to Jackson for service. My father in law takes his W221there only when necessary. They don't seem to have a clue, plus horrible quality control over the techs. Last time was for EIS issues. They damaged several trim pieces, and left clips and screws lying on the carpet that should have been reinstalled. Not good...
Banned
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Bought it and had it for 2 months before I got the 220. Was a quick stupid mistake to do that. Originally Posted by Khan28
So my guess is that you bought your W140 back in the 90s? How was the dealership experience back in those days? Was it better than it is today, the same or worse? I would love to be transported back in time with knowledge of what's going on today and see how things were in a time where life was just that much easier (at least for me).

Junior Member
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Hate to bring this up, especially after I sat in a new S550 at the dealership today and felt like the trim quality "fit and finish" was disappointing, but as I drove home in my 1996 S500 (W140) I was acutely aware that there were ZERO rattles or creaks. I only removed the doors and tightened everything up at 160,000 miles, and now at 192,700 miles, it's still rock solid. Just more road noise than the new ones and not nearly as many toys inside. Originally Posted by Jason B
Very interesting. So you never had a 07-13 S class? I feel the 10-13 was a vault on wheels, very similar to the W140 (princess Diana car)

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I don't have the early E-class models any more but I could think of something quite similar when comparing current models with a W123 or W124. Could one explanation be the optimised production techniques. Today almost everything is just pushed in and parts a fixed without screws or anything that would take more than a fraction of a second to fit? Another factor might be lighter parts with more plastic. Simply not possible to fit as tightly as bulky parts?Originally Posted by drrobertjfrank
Hate to bring this up, especially after I sat in a new S550 at the dealership today and felt like the trim quality "fit and finish" was disappointing, but as I drove home in my 1996 S500 (W140) I was acutely aware that there were ZERO rattles or creaks. I only removed the doors and tightened everything up at 160,000 miles, and now at 192,700 miles, it's still rock solid. Just more road noise than the new ones and not nearly as many toys inside.
For the W222 I saw quite a few technical bulletins at TIPS about noise issues and how to fix them. Starting from the opening between the grill and the bonnet causing noise at speeds above 230 km/h.
But there were many other issues affecting typical driving.C280 Sport
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Originally Posted by OneThinkingGuy
New S......manufactured 10/13. A virtual concerto of harsh rattles. Too many to even address. Deep in dashboard; both rear doors; rear belts; passenger motorized window shade. 357 miles on the vehicle now. "Beyond first class," the brochure states. "The best car in the world." Often stated. Hardly, I say. Spent quite a bit of time trying to identify where these rattles are emanating from. I should not have to ask friends to try to identify these sounds. Thus, I am making video recordings and will place them on You Tube. Challenging, humiliating. Age 67: I've owned many of these cars.....none ever quite like this. The S is not ready for prime time. I have suggested that my dealership collect the car and deliver me another, while they rip it apart. No confidence that it's fixable. I'd like my money back.....or a newer S or another model. Let's see Mercedes corporate step up to plate on this.
That really really sucks! It sound's like they were too busy celebrating October fest in Germany instead of assembling your car correctly. I drove the W222 and it was rock solid. But my question to you is since it is brand new, you have it 110% covered. Why not see if the dealer can sort the issues out? Why bother with corporate when the dealer might be able to fix it all?
C280 Sport: Please view my current update.....which is a new thread: "Rattle City" update. Thank you.
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Bought it and had it for 2 months before I got the 220. Was a quick stupid mistake to do that.
You are referring to the w220? It was a mistake and you should have kept the w140 longer?Originally Posted by Chucky300
Bought it and had it for 2 months before I got the 220. Was a quick stupid mistake to do that.
Out Of Control!!
Unfortunate but not surprising. All my M-B's became rattle traps and it seems like with every generation they get worse. One of the reasons why I got an M-B in the first place was because I expected unparalleled smoothness and rattle-free quietness. I personal got anything but that.




