2016 Navigation Map update
Super Member
Joined: Jan 2016
Posts: 512
Likes: 115
2023 S Class 2013 SL
I've contacted my dealer every two weeks since June 2016 asking for availability of nav updates and I consistently get a negative response as in, 'sorry no word yet as to when it will be available'. It's now August and still nothing yet, I'm seeing that others on this site are getting updates. Any suggestions on how to solve my dilemma?
Super Member
Joined: Jan 2008
Posts: 650
Likes: 24
From: Texas
2015 White/brown Nappa S550, '13 S550 4 matic, 11 S550 sold, '10 S550 Sports BLACK 08 S550 P3 sport
if you guys are in the dfw area, Park Place Grapevine just did the update on my 2015 S550. new version is 7.0. very painless experience. 
Member
Joined: Apr 2014
Posts: 187
Likes: 3
From: Traverse City, Michigan
2023 AMG SL55,2015 S550 4MATIC, 2023 BMW X5
Nav update for 2015 S550 & Service B question
Had the "B" Service performed on my car yesterday. I was informed the Nav update is a $300 charge. They didn't have a USB stick with the correct update, so I'll be heading back to the dealer when they receive the update package. Service Manager says it's an all day process to update the Nav.
My car is a 2015 S550 4matic, build date was in late June 2014. After researching through the Dealership computers, the Service Manager states that I am not entitled to three years of free updates. Does anyone have any documentation I can present the dealership with to waive the Nav update fee? The servicing dealership was not the dealership I bought from - does that make a difference?
Additionally, I now have a shimmy when braking that I can feel through the steering wheel. During Service B, are the dealerships required to remove the brake pads to check for wear? Something feels very wrong. I'll get this looked at again when I go back for the Nav update.
Here we go again. Again.
John
My car is a 2015 S550 4matic, build date was in late June 2014. After researching through the Dealership computers, the Service Manager states that I am not entitled to three years of free updates. Does anyone have any documentation I can present the dealership with to waive the Nav update fee? The servicing dealership was not the dealership I bought from - does that make a difference?
Additionally, I now have a shimmy when braking that I can feel through the steering wheel. During Service B, are the dealerships required to remove the brake pads to check for wear? Something feels very wrong. I'll get this looked at again when I go back for the Nav update.
Here we go again. Again.
John
Member
Joined: Dec 2010
Posts: 96
Likes: 26
From: Baltimore
2015 S550 4matic
Relax my friend this happens from dealership to dealership. Simply state the facts delivered by MB themselves; http://mb.navigation.com/product-lis...en_US/MBNA/USD
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Senior Member
Joined: Nov 2003
Posts: 372
Likes: 19
From: Florida
Mercedes S550
Version 7
I had version 7 installed. I haven't picked up the car yet. The service representative quoted $460 for the update. They had to order the update. Thanks to the forum members, I knew it was included on my 2015. I'm definitely checking all price quotes at this dealership! 😋
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Joined: Apr 2016
Posts: 1,493
Likes: 254
2014 S550 AMG, 2017 XT5
Senior Member
Joined: Nov 2003
Posts: 372
Likes: 19
From: Florida
Mercedes S550
I am pissed.
Guess what? After one week in service, with three days devoted to getting an update pin to unlock the Nav 7 USB, my service adviser tells me that "there is no update for my VIN."
Obviously that is not true. I told him that there have been two updates since I bought my S550. I am mad. He admitted he thinks I am correct, but wants me to pick up my car.
I think that I am going to call the service manager. Supposedly he has been helping with the issue.?!?
They must not do any map updates at this dealership.
What should I do?
Obviously that is not true. I told him that there have been two updates since I bought my S550. I am mad. He admitted he thinks I am correct, but wants me to pick up my car.
I think that I am going to call the service manager. Supposedly he has been helping with the issue.?!?
They must not do any map updates at this dealership.
What should I do?
Super Moderator
Joined: May 2002
Posts: 10,556
Likes: 3,680
From: Land of 10,000 lakes
AMG GTC Roadster, E63s Ed.1, M8 Comp. Coupe
Guess what? After one week in service, with three days devoted to getting an update pin to unlock the Nav 7 USB, my service adviser tells me that "there is no update for my VIN."
Obviously that is not true. I told him that there have been two updates since I bought my S550. I am mad. He admitted he thinks I am correct, but wants me to pick up my car.
I think that I am going to call the service manager. Supposedly he has been helping with the issue.?!?
They must not do any map updates at this dealership.
What should I do?
Obviously that is not true. I told him that there have been two updates since I bought my S550. I am mad. He admitted he thinks I am correct, but wants me to pick up my car.
I think that I am going to call the service manager. Supposedly he has been helping with the issue.?!?
They must not do any map updates at this dealership.
What should I do?
Senior Member
Joined: Nov 2003
Posts: 372
Likes: 19
From: Florida
Mercedes S550
Good luck. I may call another dealership. My SA said he looked up my VIN and there are no map updates. I'm going to retrieve my car.
MBWorld Fanatic!
Joined: Feb 2010
Posts: 1,523
Likes: 394
'25 S63 AMG E Performance, '26 CLE 53 AMG
Guess what? After one week in service, with three days devoted to getting an update pin to unlock the Nav 7 USB, my service adviser tells me that "there is no update for my VIN."
Obviously that is not true. I told him that there have been two updates since I bought my S550. I am mad. He admitted he thinks I am correct, but wants me to pick up my car.
I think that I am going to call the service manager. Supposedly he has been helping with the issue.?!?
They must not do any map updates at this dealership.
What should I do?
Obviously that is not true. I told him that there have been two updates since I bought my S550. I am mad. He admitted he thinks I am correct, but wants me to pick up my car.
I think that I am going to call the service manager. Supposedly he has been helping with the issue.?!?
They must not do any map updates at this dealership.
What should I do?
You will need to take it to a different dealer if you want the update. It took my dealer less than an hour on my '16 S class to update to version 7. Clearly they do not know what they are doing on your '15 since they wanted to charge you for the free update and ultimately could not figure out how to do the update. If I were in your shoes, I would call MBUSA and tell them the story and see if they have a dealer in your area that can do the update. This way if the next dealer can't figure it out you have MBUSA involved. Just my 2 cents.
Senior Member
Joined: Nov 2003
Posts: 372
Likes: 19
From: Florida
Mercedes S550
Thank you for your suggestions!
Super Member
Joined: Jan 2008
Posts: 650
Likes: 24
From: Texas
2015 White/brown Nappa S550, '13 S550 4 matic, 11 S550 sold, '10 S550 Sports BLACK 08 S550 P3 sport
Lol
Super Member
Joined: May 2009
Posts: 810
Likes: 182
From: Laguna Niguel
'94 SL600,'05 SL600,'06 S65,'07 E63,'14 E63S,'09SL600 all sold, ‘15 S65,‘18 E63S,'17 SL65, '17S65Cab
I noticed some comments about updating the 2015 S class in addition to the 2016. According to my SA the 2015 S class has a page long list of gateway, firmware and software updates that have been released. The 2016 does not and he said the 2016 is simple to update the Nav. I had a detailed conversation with this SA who is very knowledgeable and competent, about how to proceed with my 2015.
First, he said most dealers do not install these updates if the customer has no complaints. They are time consuming and some updates change the way features work. Some customers complained about those changes.
Second, some 2015 S class will not successfully update the Nav unless other software updates are done first, and the Star computer used must have all its current updates installed. The other thing they have found is like the old potato chip commercial, you cannot have just one! At least on the 2015 S installing some of the updates can cause new problems unless all the updates are done at the same time.
The decision we made is to have all the updates installed and then update the Nav to the current version, even though I have no issues currently. He advised leaving the car an extra day just in case. I think part of the service issue is the availability of enough Star computers to start early in the day to get it done on time.
The reason I was talking with the SA is I had my wife's 2014 E63S in for B service and asked them to look at why the rear channels and subwoofer were not turning on automatically on startup. The dealer installed the 4 gateway and software updates that had been released for this car and they cured the problem. It took about an hour.
First, he said most dealers do not install these updates if the customer has no complaints. They are time consuming and some updates change the way features work. Some customers complained about those changes.
Second, some 2015 S class will not successfully update the Nav unless other software updates are done first, and the Star computer used must have all its current updates installed. The other thing they have found is like the old potato chip commercial, you cannot have just one! At least on the 2015 S installing some of the updates can cause new problems unless all the updates are done at the same time.
The decision we made is to have all the updates installed and then update the Nav to the current version, even though I have no issues currently. He advised leaving the car an extra day just in case. I think part of the service issue is the availability of enough Star computers to start early in the day to get it done on time.
The reason I was talking with the SA is I had my wife's 2014 E63S in for B service and asked them to look at why the rear channels and subwoofer were not turning on automatically on startup. The dealer installed the 4 gateway and software updates that had been released for this car and they cured the problem. It took about an hour.
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,632
From: North Scottsdale, AZ
'71 Pinto
As a matter of reference:
Per MBUSA, see attachment below.
Dealer is required to do whatever is necessary to fulfill complimentary map update: http://mb.navigation.com/cms/page.mu...en_US/MBNA/USD
Second, some 2015 S class will not successfully update the Nav unless other software updates are done first, and the Star computer used must have all its current updates installed. At least on the 2015 S installing some of the updates can cause new problems unless all the updates are done at the same time.
Super Member
Joined: May 2009
Posts: 810
Likes: 182
From: Laguna Niguel
'94 SL600,'05 SL600,'06 S65,'07 E63,'14 E63S,'09SL600 all sold, ‘15 S65,‘18 E63S,'17 SL65, '17S65Cab
For sure the dealer must do what it takes to update the maps. Interesting what some dealers do vs what MB requires.
Super Moderator
Joined: May 2002
Posts: 10,556
Likes: 3,680
From: Land of 10,000 lakes
AMG GTC Roadster, E63s Ed.1, M8 Comp. Coupe
We had the map software updated on Thursday. Took about an hour.
The SM told me that nothing has to be ordered as they get the software as a cloud update...
The SM told me that nothing has to be ordered as they get the software as a cloud update...
Senior Member
Joined: Nov 2003
Posts: 372
Likes: 19
From: Florida
Mercedes S550
I got my update. My advisor said that I was the first to ask for a map update. ?? I no longer have confidence in the service department. I didn't get my paperwork reflecting the update. I probably don't get a satisfaction survey. I had a loaner, but 8 days is ridiculous.
Super Moderator
Joined: May 2002
Posts: 10,556
Likes: 3,680
From: Land of 10,000 lakes
AMG GTC Roadster, E63s Ed.1, M8 Comp. Coupe
