hyperion667

reply from BBB:


This customer used the vilest and most unacceptable language to the staff, to both male and female employees. I would not put the language into the contact I had with him because it is too obscene. He knows the examples. I cannot allow my staff to be on the receiving end of this type of abuse. We need customers and therefore we did not take this action lightly. This was not a single example but happened on more than one occasion.


reply from Google reviews:




Response from the ownerin the last week
As a business we need customers and dollar wise this customer has spent a lot of money with us in fair exchange for goods and services. It would therefore stand to reason that such a customer would not be asked to transfer his business elsewhere without extraordinary reason. That reason is the abusive and unacceptable use of vile language with employees. We have a responsibility to protect our employees from abuse. The language this particular customer used is too obscene to be posted here but the customer knows his own vocabulary. We are confident in the level of customer service we provide and will continue to serve the public to the high standards they deserve.




Again with the vile language......but no examples given......it's easy to say "the customer knows what I mean" but I do not, one persons idea of vile isn't the same as the next guys........what is vile to an old man? The word erection? just an example.......I'm sure either of those guys would be envious of one

Streamliner

. As always, you have put into words what the rest of us have been thinking. Well thought out and well said.

fabbrisd1

I have no idea how I picked up on this thread.... if you need a mirror to look at - then review your own posts - where I know in your mind you are being polite and factual - yet, comments like "this is merely the doing of ONE butthurt man."

Frankly - it is not anyone else's job to imagine your verbal behavior at that dealership - at face value - if you're being "polite" here and still have that expressed attitude - yes, I don't want to be around when you are being less-than-polite.

Sorry it happened - but - yes - it's on you - own it and move on.

Keep the beat !

hyperion667

I've been trying to 'own it' as you say; yes......I don't go searching for trouble and I like to think I deal with issues on a case by case basis, thanx for commenting

Quadcammer

They sure can as long as the purchaser will receive an equivalent warranty service at another dealership.

And its MBUSA that provides the warranty, not that specific dealer.

hyperion667

^ they sure can and sure did LOL


it was a far, lame drive to their stealership too.......they did me a favor


one of the reasons I kept going there was because of the man that sold me the cars.....at first he just seemed like a car seller, but then after getting to know him,
he's a great man with good insight and advice and of course: stories! then again, maybe he was just really good at being a car salesman.......guess I'll never know

wilassasin

+1000

5634MG

Quite ridiculous on their behalf for barring you from their dealership.

The staff there are paid a salary to provide a service to their customer; should they fail at their actions are take a misstep and cause damage, it makes every sense that they should face consequences. It is not like you're taking advantage of them or anything like that, you paid for their service and you did not receive. You should at the very least seek for compensation for their causing your inconvenience and your pain and suffering.

You did not do anything wrong and you were right to be upset at what they did, both the mishaps and the final blow. Backing your car into the curb is completely unacceptable as is misordering parts; they should be trained better than this as there's no need in costing the owners of the vehicles their time.

Absolutely mind boggling and ridiculous...

hyperion667

thank you for your supportive post, and I appreciate that you mentioned the 'mistakes' they made........that was one of Marty's issue's......."accidents happen, so what?" was what he said

dbtk

Sorry to hear that your long-time MB store is not honoring their commitment to the "Best or Nothing".

Make sure to address your concerns to the Mercedes-Benz Customer Advocacy group in Atlanta. They are responsible for ensuring that customers are treated well. I have contacted them a few times and my issues have always been resolved very favorably.

hyperion667

Many thanx!


I will try to find this link

hyperion667

this has been getting a lot of hits, I can only hope the fawktards from the dealer have read through this too......then gone out and killed themselves in the most violent way possible

Chucky300

Literally or figuratively, jokingly or satirically, you are suggesting the dealership are "fawktards" and should go out and commit suicide? In the most violent way possible?

In all honesty, Is this kind of language and narrative you think is mature or suitable for doing business with another professional?

I'm not looking to pick a fight - especially given our past on this forum - but with a statement like that - it's difficult to imagine the relationship between you and the dealer being as peaceful as you describe.

If those are the kinds of comments you even come close to saying - I know I'd ask you to leave my showroom so fast, you wouldn't know what hit you.

swaynesworld

Seems like "Hyperion" has had better days, et haven't we all? This is a good reminder for us all;

Just because you can afford to purchase a high ticket item doesn't mean that you get a "pass" and are allowed to talk with people the way you see fit. Rare is the man who wants to know, "What do they say about me?"

In this instance Hyperion, is his own evaluator of himself. His own judge and jury an therein lies the difficulty. We all are biased in favor of ourselves. When our frame of reference starts with "others" then we have a fighting chance at speaking with other people in a manner that makes them feel like we would have liked to be treated. "Love your neighbor as yourself" before you "...destroy others with your words..." Psalm 52:4

wilassasin

Mercedes-Benz of Cary, 2400 Autopark Blvd, Cary, NC 27511

Chucky300

Not the first time I saw some special language or comments from him. I would also be tossed out of my dealership.

I've had issues with my dealer - some of you remember - they slammed my car into a wall - didn't tell me - I stupidly (and take responsibility) drove off without looking. Parked and noticed the damage - even saw the doctored up security camera footage - showing no damage.

EVEN THEN - I still did not ask my service adviser to commit suicide - or curse him out - or call him any such name.

It's called decorum - and some have it - some do not.

Mike5215

Schedule a sit down with the GM and clear the air. Did you by any chance burn them on the customer satisfaction surveys from MB after the service visits?

(Not Hyperion...that ship has sailed...the other guy who posted the two letters. That relationship may still be salvaged)

BTW, what could you possibly have said? Give us a hint for crying out loud.

Chucky300

Me personally? I went to the Manager - we worked it out - they fixed it on their dime - what more could I ask? Would I make a big stink about it? If they didn't fix it - yes. What more could I want after they fixed it? I'd like them to teach their employees ethics (the ones who were involved in the coverup, not the actual accident).

I'm fine with them now - no lasting issues. I did not rate them on that visit. I didn't want to get involved with that.

Mike5215

Sorry, I was asking Hyperion what he said specifically. Trying to figure out if the dealership was reasonable in the ban.

Terminator2029

Thanks, however I’m not interested in repairing a relationship with somebody who can no longer be trusted, or somebody who establishes their position on the ground of lies. In response to my complaint to Attorney General's Office, MB of Lynnwood replied to the AGO that I booked (here I have to copy/paste from their response) a "checking wheel" appointment, and that the dealership does not provide such a service, hence the refusal in servicing my vehicle. The online confirmation of service appointment clearly stated "a 5K factory service". After presenting this confirmation to the GM, he took the "best" possible form of professional etiquette – to shut up and never reply back.

In summary, the whole experience with Mercedes-Benz of Lynnwood was similar to dealing with a group of immature and absurd people who do whatever they can to leave a long-lasting bad taste in the Mercedes-Benz customer experience.

Mike5215

In that case, screw 'em. Show up in the service lane with a reporter from any local affiliate. The larger markets usually have a "consumer advocate". They'd love a story about a luxury dealership refusing to service to a customer's $100,000 car.

MTrauman

There are good dealers out there. I believe my local dealer is one of them.


The customer service at my dealer is second to none on the sales and service side.


Just to give you an idea of how the employees respect their customers: One Sunday recently I was filling up my gas tank on my '16 S550 4matic at Costco. A gentlemen started asking me about how I liked my car. I explained to him I loved the car. He asked me if their was anything he could do to make my experience with the dealership better. WOW! I was blown away. This guy was a worker in one of their lots on a Sunday morning at the gas station.


The next day I proceeded to send an e-mail to the General Manager of the dealership (I know his since I have purchased many cars from this dealership) to provide positive feedback to the dealership of how they really care about their customers.


So there are good dealerships. You just need to find them and work with them. Over my 30 years of buying MBs I have worked with many dealerships and many are not good. My local dealership is simply awesome and a good one. So find them and try to be loyal to the good ones.

mercedesbenzs55

Hyper. In my limited experience, I would suggest to just take this as a Great lesson and just start over with the other dealership never to repeat this same behavior. I come from Ukraine too, so I know how we can get all soviet at times.

Its unfortunate what happened to your car while in their care, but these things happen. Its also easy for me to speak lightly of the events because I was not there and don't fully know the history. If you make an appointment to speak privately with the GM he would have it resolved and the MB Tech would have respect for you in the future and may even avoid eye contact. Not to mention he would get chastised. If he does this often enough he will be the one getting replaced.

If the damage was not mended I would take the next step, MBUSA dealer would then look bad and then possibly be willing to help you. All the while having no dirt to put on you as to why they did not right their wrong.

Here in America I learned that we don't get far with hate and direct intimidation. We get farther by being cordial/calm and using our heads in situations where others would not. Especially at a high-end dealership.

MTrauman

+1

hyperion667

thank you my friend, you are very correct, and fwiw, I started out being very friendly and cordial......I even sent my SA an edible arrangement...(fruit) as a sign of good business to come (from me)


I have learned, and have moved on, hopefully my reputation will not proceed me at the new one


Dyakuyu tobi druzhe!