MB of Cary NC be damned!
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MBWorld God!
Joined: Jul 2010
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From: on my way
2012 CLS63
MB of Cary NC be damned!
Hello
The store I bought 4 brand new cars from, two AMG'S, has informed me they no longer want my business........because of bad language I have used in the past!!
YES, I used some bad language when the shop foreman was driving my, at the time, brand new S class backwards and into a curb......I did get upset when the wrong parts were ordered more than once......I did get upset when I received service and had to turn around and go back for something small that they forgot or messed up............
Tried to speak to my SA about this 'change key battery' business, and she wouldn't even return my email.........when I called, someone lied and said she wasn't available.......
Times I used bad language, it wasn't directed at any one person......the times I did get into heated conversations with an employee, were IMO, handled and I talked through it with them......and we worked out these instances.....
but this guy: the service manager is a real piece of work........
I'm having a hard time believing that the place I spent so much money will not let me come for warranty related work!
The store I bought 4 brand new cars from, two AMG'S, has informed me they no longer want my business........because of bad language I have used in the past!!
YES, I used some bad language when the shop foreman was driving my, at the time, brand new S class backwards and into a curb......I did get upset when the wrong parts were ordered more than once......I did get upset when I received service and had to turn around and go back for something small that they forgot or messed up............
Tried to speak to my SA about this 'change key battery' business, and she wouldn't even return my email.........when I called, someone lied and said she wasn't available.......
Times I used bad language, it wasn't directed at any one person......the times I did get into heated conversations with an employee, were IMO, handled and I talked through it with them......and we worked out these instances.....
but this guy: the service manager is a real piece of work........
I'm having a hard time believing that the place I spent so much money will not let me come for warranty related work!
Super Member
Joined: Apr 2013
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From: Scottsdale, AZ
2018 S 650, 2014 SL 550, 2017 911 TTS Cab, '13 F458 Spider
wow, really? I didn't know a dealership could refuse to provide warranty work on a car they sell. I would communicate with someone higher up in corporate.
Thread Starter
MBWorld God!
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From: on my way
2012 CLS63
Thank you, yes. I sent a mail to MB USA and see if I hear back, the man that asked me not to come back is known to make employee's cry, quit and become very upset.....when the shop foreman curbed my S class that day his reply was......"so?"
Super Member
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From: Scottsdale, AZ
2018 S 650, 2014 SL 550, 2017 911 TTS Cab, '13 F458 Spider
I would also contact the owner of the dealership
Thread Starter
MBWorld God!
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From: on my way
2012 CLS63
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MBWorld Fanatic!
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From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
MB has this "Mercedes-Benz Advisors" group website. Membership is by invitation only. On it, members can discuss their vehicles, much like we do here on mbworld. It is overseen by a few moderators. I was a member for several months, but then I was kicked off, because I offered constructive criticism of MB vehicles. It seems that if you don't fall all over yourself praising MB, then they don't want you on the site. I never used any fowl language, but perhaps I should have. All in all, I would say that MB and their dealers have a very thin skin. In your case, I would write a letter to Dieter Zetsche with a copy to MBUSA.
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Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
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From: on my way
2012 CLS63
Super Moderator
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From: Land of 10,000 lakes
AMG GTC Roadster, E63s Ed.1, M8 Comp. Coupe
When people don't care there is little you can do. Take your money someplace else.
MBWorld Fanatic!
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From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
Reminds me of a billboard I saw the other day, advertising a new Tina Fey TV program. It's called "Whiskey Tango Foxtrot!"
Last edited by Streamliner; Feb 21, 2016 at 01:23 AM.
MBWorld Fanatic!
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From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
After giving this more thought, I think you should tell MBUSA that if the selling dealer won't service your car, then you want them to take it back and refund your money. Seems only fair.
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Acura TL 2008 - Acura MDX 2012
Dam Hyper,
I would take it higher. Just be proffessional with the higher ups and they should help you out. Otherwise I would ask for my money back. I would get furious too if the clumbsy tech backed my S Class into a curb. For as high end as our cars are I would feel they should have higher standards then a wholesale car dealership.
Good luck, keep us updated.
I would take it higher. Just be proffessional with the higher ups and they should help you out. Otherwise I would ask for my money back. I would get furious too if the clumbsy tech backed my S Class into a curb. For as high end as our cars are I would feel they should have higher standards then a wholesale car dealership.
Good luck, keep us updated.
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
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From: on my way
2012 CLS63
Dam Hyper,
I would take it higher. Just be proffessional with the higher ups and they should help you out. Otherwise I would ask for my money back. I would get furious too if the clumbsy tech backed my S Class into a curb. For as high end as our cars are I would feel they should have higher standards then a wholesale car dealership.
Good luck, keep us updated.
I would take it higher. Just be proffessional with the higher ups and they should help you out. Otherwise I would ask for my money back. I would get furious too if the clumbsy tech backed my S Class into a curb. For as high end as our cars are I would feel they should have higher standards then a wholesale car dealership.
Good luck, keep us updated.
they offered me a 100 bucks credit in the store for MB merch so I took it.....the scratch was small, but it was more the principle of the instance......
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2026 Mercedes CLE53A4 AMG Cabriolet and 2025 MAYBACH EQS680V4
I am pretty sure this recommendation also has some legal basis. I don't know what the implied warranties are, and the implied covenants of good faith and fair dealing, but I would be surprised if they did not apply.
Last edited by LovinMercedes; Feb 20, 2016 at 04:55 PM.
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
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From: on my way
2012 CLS63
this morning I spoke to a man about an ELW for my CLS, (durham store 
) we spoke around 9:30 or so, he said he'd run my VIN and mileage and email me the info.....in a few hours...and now it's past 5pm and still no info passed on........what am I think? When I inquire why the guy said he'd send me the info and never did, is that being confrontational and rude? this is one example of many that I feel like I shouldn't have to deal with while working with MB......just an example
) we spoke around 9:30 or so, he said he'd run my VIN and mileage and email me the info.....in a few hours...and now it's past 5pm and still no info passed on........what am I think? When I inquire why the guy said he'd send me the info and never did, is that being confrontational and rude? this is one example of many that I feel like I shouldn't have to deal with while working with MB......just an example
Junior Member
Joined: Jan 2016
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From: Boston, MA
s550
Just to keep in mind, a dealership does have a right to refuse service for a 'justifiable' cause to protect a legitimate business interest (and profanity could qualify as such) and consequently a customer (you) also have a right to obtain service under warranty. As others suggest you need to involve the Mercedes customer service to 'arbitrate' here, good luck on a happy outcome though ...
Last edited by e_dasani; Feb 20, 2016 at 06:35 PM.
Senior Member
Joined: Sep 2013
Posts: 254
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ML63
Had a similar issue with a lifetime service denial from a local MB dealership. No bad language was involved. Still don’t know what really happened. 2 things that did not well with them: (a) I did not proceed with purchasing my S65 from them as we failed to agree on the cost, and (b) when purchasing a Lexus from a Lexus dealership, the finance lady messed up my credit report, and this caused a few legal implications. I complained about her to their upper management, without realizing that she was a girlfriend of Stefan Halata who is a GM in the MB Lynnwood. It is a small world.
MBUSA have proven themselves shockingly useless in the attempt to sort this out. See attached correspondence.
Your best bet is to forget about these morons and move on. Just make sure you tell your story on all major review sites so that your opinion gets some visibility and durability outside this forum.
MBUSA have proven themselves shockingly useless in the attempt to sort this out. See attached correspondence.
Your best bet is to forget about these morons and move on. Just make sure you tell your story on all major review sites so that your opinion gets some visibility and durability outside this forum.
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
Had a similar issue with a lifetime service denial from a local MB dealership. No bad language was involved. Still don’t know what really happened. 2 things that did not well with them: (a) I did not proceed with purchasing my S65 from them as we failed to agree on the cost, and (b) when purchasing a Lexus from a Lexus dealership, the finance lady messed up my credit report, and this caused a few legal implications. I complained about her to their upper management, without realizing that she was a girlfriend of Stefan Halata who is a GM in the MB Lynnwood. It is a small world.
MBUSA have proven themselves shockingly useless in the attempt to sort this out. See attached correspondence.
Your best bet is to forget about these morons and move on. Just make sure you tell your story on all major review sites so that your opinion gets some visibility and durability outside this forum.
MBUSA have proven themselves shockingly useless in the attempt to sort this out. See attached correspondence.
Your best bet is to forget about these morons and move on. Just make sure you tell your story on all major review sites so that your opinion gets some visibility and durability outside this forum.
do you know of any good major review sites I might visit? that's a good idea, thanks again for you input and that really sucks!
I still really like my cars, but am shocked at how MB of Cary handled this
Senior Member
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ML63
Publish your feedback on all major web sites such as Yelp, Google+, YP.com, DealerRater.com, Cars.com to begin with.
http://www.yelp.com/biz/mercedes-benz-of-cary-cary
http://www.cars.com/dealers/112796/m...-cary/reviews/
http://plus.google.com/+MercedesBenzofCary/about
http://www.yellowpages.com/cary-nc/m...f-cary-6180663
http://www.dealerrater.com/dealer/Me...-review-19268/
I support you in every step that helps teach these absurd people a lesson.
http://www.yelp.com/biz/mercedes-benz-of-cary-cary
http://www.cars.com/dealers/112796/m...-cary/reviews/
http://plus.google.com/+MercedesBenzofCary/about
http://www.yellowpages.com/cary-nc/m...f-cary-6180663
http://www.dealerrater.com/dealer/Me...-review-19268/
I support you in every step that helps teach these absurd people a lesson.
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,632
From: North Scottsdale, AZ
'71 Pinto
Send an email to Hampson, and Michael Leith, see BBB page here http://www.bbb.org/raleigh-durham/bu...aleigh-nc-4423
