MB of Cary NC be damned!
MBWorld Fanatic!
Joined: Jan 2014
Posts: 2,012
Likes: 185
From: Newyork
s550 Diamond white amg pano
Doubt he went back... Ive lost it once or twice at a dealer. 1 time I bought a cpo 7 series and there were water spots on the window trim they swore they fixed it and when I drove over an hour to go pikup the car, there detailer had literally used a paint brush and poly urethaned all around the windows. They told me the car was mine and it had my plates on it now...needless to say they replaced all of the trim on the car. Turned out i actually loved the dealer they really went out of there way for some other issues and i wound up bringing my 2 other Bmws there for service for years.
Member
Joined: Jul 2005
Posts: 188
Likes: 70
From: NYC
W223 S580, Range Rover LWB, BMW 740i, Porsche 911 Carrera S (997), Maserati QP GTS, W124 250D
I'm sorry to hear about your ordeal.
I had placed an order for a European Delivery S560 as early as September with delivery scheduled in December. Two weeks before the delivery I visited my local dealership to finalise everything. The sales manager started changing things up on my deal thinking I was already too far along to turn back. They had promised a certain number on my trade and then decided to offer me less than originally agreed once they found out I had a much lower payoff amount. I shook his hand and I said thats not how I do business, cancelled the order, and requested my deposit back. At that point, he got nearly belligerent saying car was "mine and waiting for you" and that the deposit was not refundable. Luckily, American Express thought otherwise. Nevertheless, I walked out upset. However, that quickly changed once I went to my second closest dealership that same day and ordered the same exact same car with a delivery date only 5 weeks later. And I was treated much better.
It's simply not worth the stress to get upset or react aggressively over poor treatment. You just move on and take it as a lesson learned.
I had placed an order for a European Delivery S560 as early as September with delivery scheduled in December. Two weeks before the delivery I visited my local dealership to finalise everything. The sales manager started changing things up on my deal thinking I was already too far along to turn back. They had promised a certain number on my trade and then decided to offer me less than originally agreed once they found out I had a much lower payoff amount. I shook his hand and I said thats not how I do business, cancelled the order, and requested my deposit back. At that point, he got nearly belligerent saying car was "mine and waiting for you" and that the deposit was not refundable. Luckily, American Express thought otherwise. Nevertheless, I walked out upset. However, that quickly changed once I went to my second closest dealership that same day and ordered the same exact same car with a delivery date only 5 weeks later. And I was treated much better.
It's simply not worth the stress to get upset or react aggressively over poor treatment. You just move on and take it as a lesson learned.
Last edited by SB_NYC; Jan 8, 2018 at 08:56 PM.
Senior Member
Joined: Sep 2013
Posts: 254
Likes: 2
ML63
Glad everything turned out in your favor. My case is very different. Lies and libel cannot be forgotten nor forgiven. These companies like MB Lynnwood should be in the business of serving customers, not discriminating them.
Senior Member
Joined: Sep 2013
Posts: 254
Likes: 2
ML63
My story wouldn't be complete if I didn't mention additional circumstances. The business that puts lies into a foundation of their operations does not exist in my books and I was happy not having to deal with these liars over the past few months. Recently, I began receiving solicitations from MB Lynnwood inviting me to upgrade my car which I purchased from them in 2013, and which they unfairly refused to service. These solicitations were signed by Kyle Wells (currently employed by MB Lynnwood in capacity of sales manager) and written in a humiliating tone by calling me a "preferred customer of Mercedes-Benz of Lynnwood" even though the dealership has formally refused to treat me as their customer. What's **** is wrong with them? Please don't start telling me that this class of communication is templatized, and dealerships do not have any control on what gets sent to whom and when. They have full control over these marketing communications. They trigger them./
MBWorld Fanatic!
Joined: Oct 2010
Posts: 8,157
Likes: 4,382
From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
MBWorld Fanatic!
Joined: Oct 2010
Posts: 8,157
Likes: 4,382
From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
I'm sorry to hear about your ordeal.
I had placed an order for a European Delivery S560 as early as September with delivery scheduled in December. Two weeks before the delivery I visited my local dealership to finalise everything. The sales manager started changing things up on my deal thinking I was already too far along to turn back. They had promised a certain number on my trade and then decided to offer me less than originally agreed once they found out I had a much lower payoff amount. I shook his hand and I said thats not how I do business, cancelled the order, and requested my deposit back. At that point, he got nearly belligerent saying car was "mine and waiting for you" and that the deposit was not refundable. Luckily, American Express thought otherwise. Nevertheless, I walked out upset. However, that quickly changed once I went to my second closest dealership that same day and ordered the same exact same car with a delivery date only 5 weeks later. And I was treated much better.
It's simply not worth the stress to get upset or react aggressively over poor treatment. You just move on and take it as a lesson learned.
I had placed an order for a European Delivery S560 as early as September with delivery scheduled in December. Two weeks before the delivery I visited my local dealership to finalise everything. The sales manager started changing things up on my deal thinking I was already too far along to turn back. They had promised a certain number on my trade and then decided to offer me less than originally agreed once they found out I had a much lower payoff amount. I shook his hand and I said thats not how I do business, cancelled the order, and requested my deposit back. At that point, he got nearly belligerent saying car was "mine and waiting for you" and that the deposit was not refundable. Luckily, American Express thought otherwise. Nevertheless, I walked out upset. However, that quickly changed once I went to my second closest dealership that same day and ordered the same exact same car with a delivery date only 5 weeks later. And I was treated much better.
It's simply not worth the stress to get upset or react aggressively over poor treatment. You just move on and take it as a lesson learned.
Super Member
Joined: Dec 2016
Posts: 641
Likes: 226
From: Charlotte, NC
2024 E450 AT Wagon, 2024 EQS450+ / Had: 2021 E350, 2019 E300, 2021 + 20 GLE350, 2019 E450 Wagon(s)
Hyper, your original dealer did you a favor - something else would have gone wrong in the future that would have driven you crazy anyway. Any dealer with a service dept employee that curbs a wheel on a customer vehicle is not serious about customer sat. anyway.
Your experience reminds me, about 20 years ago, I had trouble with Potamkin Chevrolet on 11th Ave in NYC. They were jerking me around on a service issue and I suggested that I was not going to be able to give them a good survey unless they got their act together. About 20 minutes later, I got a call from the service manager "Pick up your car, you aren't welcome here..." When I called Chevrolet corporate, the dealer lied and said I used bad language and threatened them.
When they went out of business, I smiled - the market took care of them. Best of luck with your new dealership - there's a dealer out there who will work hard for your business.
Your experience reminds me, about 20 years ago, I had trouble with Potamkin Chevrolet on 11th Ave in NYC. They were jerking me around on a service issue and I suggested that I was not going to be able to give them a good survey unless they got their act together. About 20 minutes later, I got a call from the service manager "Pick up your car, you aren't welcome here..." When I called Chevrolet corporate, the dealer lied and said I used bad language and threatened them.
When they went out of business, I smiled - the market took care of them. Best of luck with your new dealership - there's a dealer out there who will work hard for your business.
Thread Starter
MBWorld God!
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
Hyper, your original dealer did you a favor - something else would have gone wrong in the future that would have driven you crazy anyway. Any dealer with a service dept employee that curbs a wheel on a customer vehicle is not serious about customer sat. anyway.
Your experience reminds me, about 20 years ago, I had trouble with Potamkin Chevrolet on 11th Ave in NYC. They were jerking me around on a service issue and I suggested that I was not going to be able to give them a good survey unless they got their act together. About 20 minutes later, I got a call from the service manager "Pick up your car, you aren't welcome here..." When I called Chevrolet corporate, the dealer lied and said I used bad language and threatened them.
When they went out of business, I smiled - the market took care of them. Best of luck with your new dealership - there's a dealer out there who will work hard for your business.
Your experience reminds me, about 20 years ago, I had trouble with Potamkin Chevrolet on 11th Ave in NYC. They were jerking me around on a service issue and I suggested that I was not going to be able to give them a good survey unless they got their act together. About 20 minutes later, I got a call from the service manager "Pick up your car, you aren't welcome here..." When I called Chevrolet corporate, the dealer lied and said I used bad language and threatened them.
When they went out of business, I smiled - the market took care of them. Best of luck with your new dealership - there's a dealer out there who will work hard for your business.
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