lh713

I own a 2015 S550 and had the Service Bulletin software fix for poor 360-degree illmumination done to my 2015 S550 and IT DID NOT WORK. In fact, it is dangerous to rely upon the 360-degree lighting at night. I have had my dealership in Houston (who I trust) look at it and deal with MBUSA, but no fix has resulted. Quite frankly, the lack of a fix is dangerous to the point that Mercedes should be accountable for any accidents that result. There have been some in this forum who have claimed that the Service Bulletin fixed their cars. If you would be so kind as to provide either to me via PM or to my dealership Mercedes-Benz Greenway, your VIN #, then I will be able to demonstrate a fix for some. FYI, MBUSA has claimed that all S550's 2014 to 2015 cannot be fixed. I, quite frankly, am unwilling to allow MBUSA to get off that easily. Please assist.

lh713

I went back to my dealership in Houston, Mercedes-Benz Greenway, who I trust completely. I told them that I wanted the dealership to reestablish contact with MBUSA to correct the 360-degree camera problem of poor illumination at night, since it is dangerous condition. The dealership did so and was told by MBUSA that there was nothing that could be done. The MBUSA contact stated that he was very familiar with my particular car and that ALL 2015 S550's had the same issue. While it has been solved for 2016 S550's, Mercedes apparently has no plans to fix the S550's from 2015. I told them this was unacceptable and that it was incomprehensible to make the excuse that all 2015 S550's have the same issue, purportedly "by design." Guys with S550's, please take a look at your night vision for your 360-degree camera system and see if you are experiencing the same problem. It would be nice to have more people take up this issue that MBUSA apparently has no plans to remediate. BTY, turning the brightness up and down does not eliminate or even mitigate the problem.

konigstiger

Next step https://www-odi.nhtsa.dot.gov/VehicleComplaint/