Windshield replacement
Super Member
Joined: Jul 2007
Posts: 743
Likes: 228
From: Santa Barbara, CA
S550C4, Porsche Cayenne
When I had a replacement, my insurance wanted me to use the local Safelight shop but they actually did the work at the dealer with dealer techs assisting with trim, etc. I would start with your insurer to see what/how they will pay.
MBWorld Fanatic!
Joined: Feb 2003
Posts: 1,417
Likes: 342
From: Charlotte, NC
Had: 1987 300TD, Had: 2004 C230 Sport Sedan, Have: 2014 E350 Sport, Have: 2019 S450
My windshield was replaced by Safelite last week (paid by insurance) after a large crack crossed the windshield.
They verified all options & supplied correct windshield (IR rejecting, required cut-outs for drivers assist, ILS+, auto-wiper sensors). Received a recalibration certificate for whatever needed to be recalibrated. All systems are working properly after the new windshield.
They were very easy to work with, and did a great job. The only sketchy thing was on their pre-work inspection they noted “scratches on hood and roof. I had just washed/waxed the car, so I know there were no blemishes on the hood or the roof. I inspected both upon picking up the car and both were undamaged. It almost seems like they were setting the stage in the event that they scratched something during installation (which was NOT the case).
I would definitely use them again.
They verified all options & supplied correct windshield (IR rejecting, required cut-outs for drivers assist, ILS+, auto-wiper sensors). Received a recalibration certificate for whatever needed to be recalibrated. All systems are working properly after the new windshield.
They were very easy to work with, and did a great job. The only sketchy thing was on their pre-work inspection they noted “scratches on hood and roof. I had just washed/waxed the car, so I know there were no blemishes on the hood or the roof. I inspected both upon picking up the car and both were undamaged. It almost seems like they were setting the stage in the event that they scratched something during installation (which was NOT the case).
I would definitely use them again.
MBWorld Fanatic!
Joined: Oct 2019
Posts: 5,217
Likes: 1,790
From: Colorado
G550
Living in a rural region, the only local Safelight franchise is a mobile unit that can't replace windshields requiring ADAS calibration. There are several smaller indy shops with calibration facilities, and I had my glass replaced a year ago by one of them -- OEM glass and a perfect install. It's too bad all the ADAS design engineers could not figure out a way to implement their technology without increasing the cost of windshield glass by a factor of 10.
MBWorld Fanatic!
Joined: Feb 2012
Posts: 2,695
Likes: 1,250
From: Phoenix
222 S-65
I need to replace the window in my S-65 for the third time in two years. After replacing it twice it got cracked within two-three weeks. Pissed about it, I have let it continue to catch rocks as happens. Currently with eight separate cracks.
Commuting in Phoenix with high average speeds and never ending dirt truck season + landscaping trucks/trailers forever dropping presents on the freeways doesn’t help. What will help is my cutting the commute to ten minutes (total) daily from 70-90 minutes. That happens April one.
Thankfully I have an in with an MB dealership. Insurance won’t cover glass anymore after the first pair of windshields. Ahhh.
Commuting in Phoenix with high average speeds and never ending dirt truck season + landscaping trucks/trailers forever dropping presents on the freeways doesn’t help. What will help is my cutting the commute to ten minutes (total) daily from 70-90 minutes. That happens April one.
Thankfully I have an in with an MB dealership. Insurance won’t cover glass anymore after the first pair of windshields. Ahhh.
