Dealer rotated tires 275 front 245 rear
Junior Member
Joined: Feb 2017
Posts: 51
Likes: 18
From: Bigfork, MT, Castle Rock, CO
'21 M5Comp, '17 GLS450,'17 Range Rover, '08 Carrera 4S
Similar experience here. The Land Rover dealer (yeah, I know this is a MB board, I own both) did a front brake line recall / replacement under warranty. A couple of days later, my wife called me and said the low brake fluid light was on. I drove to her and looked under the hood. The brake fluid cap was sitting on top of the reservoir but wasn't closed.
I'd driven the truck skiing a couple of times so was a bit upset. I called the dealer and spoke to the service advisor, who said "bring it by and we'll tighten the cap and put some more fluid in it". I asked him if there was a concern about moisture in the fluid after leaving the cap loose. He said "huh?"
I asked to speak to the service manager, who clearly understood the risk from a compromised safety system. He immediately offered me my next major service for free and apologized repeatedly. He also stated the tech would receive a written warning, at a minimum. He explained they only get one strike for a mistake like that.
I'd driven the truck skiing a couple of times so was a bit upset. I called the dealer and spoke to the service advisor, who said "bring it by and we'll tighten the cap and put some more fluid in it". I asked him if there was a concern about moisture in the fluid after leaving the cap loose. He said "huh?"
I asked to speak to the service manager, who clearly understood the risk from a compromised safety system. He immediately offered me my next major service for free and apologized repeatedly. He also stated the tech would receive a written warning, at a minimum. He explained they only get one strike for a mistake like that.
Super Moderator
Joined: May 2002
Posts: 10,544
Likes: 3,675
From: Land of 10,000 lakes
AMG GTC Roadster, E63s Ed.1, M8 Comp. Coupe
Some of these posts are getting ridiculous.
1. There was a clear error, resulting in wasted time/money for the OP. No doubt, the dealer should make up for that. If they don’t step up, take the business someplace else.
2. Is this a fireable issue? Unless this is another mistake added to a long list of previous issues, yes, otherwise it’s no big deal.
3. Unlike loose bolts, this error does NOT pose a danger to the car or driver (given the tire mentioned combo).
3. Bringing up the Doctor as a “real world” reference is just a terrible one. There is no other profession in the US that kills more people due to avoidable medical errors and oversights.
1. There was a clear error, resulting in wasted time/money for the OP. No doubt, the dealer should make up for that. If they don’t step up, take the business someplace else.
2. Is this a fireable issue? Unless this is another mistake added to a long list of previous issues, yes, otherwise it’s no big deal.
3. Unlike loose bolts, this error does NOT pose a danger to the car or driver (given the tire mentioned combo).
3. Bringing up the Doctor as a “real world” reference is just a terrible one. There is no other profession in the US that kills more people due to avoidable medical errors and oversights.
Member
Joined: Sep 2007
Posts: 112
Likes: 6
E63s,Range rover vogue
Some of these posts are getting ridiculous.
1. There was a clear error, resulting in wasted time/money for the OP. No doubt, the dealer should make up for that. If they don’t step up, take the business someplace else.
2. Is this a fireable issue? Unless this is another mistake added to a long list of previous issues, yes, otherwise it’s no big deal.
3. Unlike loose bolts, this error does NOT pose a danger to the car or driver (given the tire mentioned combo).
3. Bringing up the Doctor as a “real world” reference is just a terrible one. There is no other profession in the US that kills more people due to avoidable medical errors and oversights.
1. There was a clear error, resulting in wasted time/money for the OP. No doubt, the dealer should make up for that. If they don’t step up, take the business someplace else.
2. Is this a fireable issue? Unless this is another mistake added to a long list of previous issues, yes, otherwise it’s no big deal.
3. Unlike loose bolts, this error does NOT pose a danger to the car or driver (given the tire mentioned combo).
3. Bringing up the Doctor as a “real world” reference is just a terrible one. There is no other profession in the US that kills more people due to avoidable medical errors and oversights.
MBWorld Fanatic!
Joined: May 2015
Posts: 4,037
Likes: 1,012
From: Miami, FL
2003 CL 600
One more thing to check after you pick-up your car from the shop, that's for sure!!
I usually (not always but I do it quite often) check tyre pressure.
I wish there was a way we could check suspension and brake jobs easily too!
Anyway to the topic of directional tyres
http://www.theaa.com/driving-advice/...ymmetric-tyres
If a directional tyre is fitted the wrong way round, the tyre won't be dangerous, but you won't gain the benefits of its design.
I usually (not always but I do it quite often) check tyre pressure.
I wish there was a way we could check suspension and brake jobs easily too!
Anyway to the topic of directional tyres
http://www.theaa.com/driving-advice/...ymmetric-tyres
If a directional tyre is fitted the wrong way round, the tyre won't be dangerous, but you won't gain the benefits of its design.
Super Member
Joined: Dec 2014
Posts: 820
Likes: 185
From: New England/Florida
2005 SL 500. 2015 S550. 2016 GLE400 2018 S560
When I had my SL serviced by a local shop who I thought I could trust, he said as part of the service he rotated my tires. Knowing that the tires were different sizes, I immediately looked and found they were properly mounted and knew he didn't rotate them. When I pointed this out, he sheepishly said yes you are right, I didn't rotate them. Needless to say, never went back to that shop. When I had my S550 in to the dealer for service, I stupidly asked them to rotate the tires because I thought they were same front and back. I had a small nick in one wheel and immediately noticed they didn't rotate the tires. Service manager tells me you can't rotate them because of different sizes. Needless to say, I will return my car to this dealer for future service.
MBWorld Fanatic!
Joined: Apr 2016
Posts: 1,493
Likes: 254
2014 S550 AMG, 2017 XT5
One more thing to check after you pick-up your car from the shop, that's for sure!!
I usually (not always but I do it quite often) check tyre pressure.
I wish there was a way we could check suspension and brake jobs easily too!
Anyway to the topic of directional tyres
http://www.theaa.com/driving-advice/...ymmetric-tyres
If a directional tyre is fitted the wrong way round, the tyre won't be dangerous, but you won't gain the benefits of its design.
I usually (not always but I do it quite often) check tyre pressure.
I wish there was a way we could check suspension and brake jobs easily too!
Anyway to the topic of directional tyres
http://www.theaa.com/driving-advice/...ymmetric-tyres
If a directional tyre is fitted the wrong way round, the tyre won't be dangerous, but you won't gain the benefits of its design.
Member
Joined: Oct 2009
Posts: 75
Likes: 7
From: Canfield, OH
2015 S550 4MATIC AMG Sport package, 2006 S500 4Matic (Sold)
Wrong would be if you could prove otherwise, all you are doing is *****ing. IMO would be a better starting line there.
Nobody here is saying what happened is right. Come down off your high horse.
Nobody here is advocating paying for something that isn't right. The general consensus is that he should have the work corrected and get some sort of compensation. Not sure where you get this idea that people are ok with it?
Your problem is, you can't seem to separate your fantasy world from reality, where mistakes happen and as long as there's no real harm, there's no real foul. If the guy crashes because he's driving like a douche and wants to legally pursue the dealer that did the work, then he has some ground to stand on. If he just wants to ***** and moan because this gives him an excuse, he needs to remove the stick from his *** and find a hobby. Life is too short.
Nobody here is saying what happened is right. Come down off your high horse.
Nobody here is advocating paying for something that isn't right. The general consensus is that he should have the work corrected and get some sort of compensation. Not sure where you get this idea that people are ok with it?
Your problem is, you can't seem to separate your fantasy world from reality, where mistakes happen and as long as there's no real harm, there's no real foul. If the guy crashes because he's driving like a douche and wants to legally pursue the dealer that did the work, then he has some ground to stand on. If he just wants to ***** and moan because this gives him an excuse, he needs to remove the stick from his *** and find a hobby. Life is too short.
What is your advice on rotation for these cars with different size front & rear wheels? Side to side at x miles?
Last edited by jpaul4; Oct 21, 2019 at 01:34 AM.
