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I'm only talking of my 2019 S 450, not of the S-Class in general. Just because the start-stop system works much better on my wife's BMW, does not mean that I would buy a BMW. But Mercedes needs to be careful. The new CLS has not received good reviews in the US motor press, and a recent comparison of the new 2020 GLE with similar size SUVs from Audi, BMW and Porsche put the Mercedes GLE last.
The S450 has exactly the same high tech features as the S560 so I don't get your point. The great majority of the S Class owners love their car.
Do they all have nav systems and owner's manuals that don't work? And folding mirrors that stop folding every 2 weeks?
There is a Lemon Law for cars like my 2019 S 450.
I hope you qualifies for the Lemon Law. Myself and most everyone one else here owning an S450, S560, or S550 have had no serious issues. I do remember one guy having a serious issue and eventually MB offered him a brand new S Class.
I like the S-Class, but the car has to work as advertised and as described in the owner's manual. Same as with a $10 watch. It has to show time correctly, or it is useless.
I like the S-Class, but the car has to work as advertised and as described in the owner's manual. Same as with a $10 watch. It has to show time correctly, or it is useless.
That’s a terrible analogy.
The cars job is to get from point a to point b.
A better analogy would be the watch shows time correctly but the button that plays music isn’t working.
You don’t need music to tell the time.
All your posts are complaints and non-constructive when others try to help.
Save us us all the headache and return the car
BTW lemon law wont apply to software issues that will be fixed in future updates.
Last edited by Agent-A01; Jul 23, 2019 at 11:01 AM.
It is a perfect analogy. A nav system that does not work is as useless as a $10 watch that does not work. The Lemon Law applies to software issues. Last time I got rid of a lemon thanks to the Lemon Law, was a car where the engine computer malfunctioned to the point that the car did not get close to the EPA certified gas mileage. Car manufacturers/importers who produce/sell cars with known software issues should be boycotted.
It is a perfect analogy. A nav system that does not work is as useless as a $10 watch that does not work. The Lemon Law applies to software issues. Last time I got rid of a lemon thanks to the Lemon Law, was a car where the engine computer malfunctioned to the point that the car did not get close to the EPA certified gas mileage. Car manufacturers/importers who produce/sell cars with known software issues should be boycotted.
Your minor issues do not impair the vehicle’s usability to call for the lemon law.
Why don’t you do us a favor and see if MB will work with you to get your money back so you can boycott them forever.
It’ll save us people on the forums the hassle of dealing with you
and BTW you are clearly very computer illiterate to think that all software is perfect.
I do IT and I’ll tell you software is never truly perfect. Especially android based systems that the car uses.
But you’re probably too dense to understand that.
Sorry, you don't know what I'm doing, but the more incompetence there is the more problems does a product, incl software have. No reply needed, nor requested.
You surely have a legitimate gripe about the owners manual not working and I suspect they can fix that without too much issue.
The nav system not liking some zip codes will be more complex because all of the cars exhibit the same symptom.. I expect some map update that doesn't exist yet will be needed. I never use the zip code myself.. as a workaround you might try just the city and street.
As for the stop/start at a light it sounds like that's working as designed. It's not a hybrid.
Originally Posted by elmalo
I like the S-Class, but the car has to work as advertised and as described in the owner's manual. Same as with a $10 watch. It has to show time correctly, or it is useless.
An example: if I input the address of a restaurant manually, it will not find the house number I input. If I call up the same restaurant from the POI, same address shows up, the nav system finds it and gives directions. If I then start putting in another address with the ZIP code it can not find any ZIP code. The question is how many more house numbers and ZIP codes can't it accept? It is not a data base issue, since the addresses I have problems with are "mature".
As an aside, I got a call from the local Benz dealer that they have a fix for the nav system. I'll take the car in tomorrow. Hope they did not confuse it with the owner's manual. Last they told me that the car needs a new 'part". Don't know which one but suspect it has to do with identifying if the car is moving or standing still. I need the nav system many times more than the onboard owner's manual. In heavy fast moving traffic a well functioning nav system improves safety in that one does not have to focus on street names or house numbers, but on early positioning in the right lane and driving the car.
The point is that when I buy something, I expect it to work as advertised, because that is what I pay for. Mercedes brags more about quality and refinement than anyone else. "Das Beste oder nichts". is their bragging in German. So if not Das Beste any more, it will be the "nichts".
Whatever it is worth I sent a letter to the Chairman of Daimler-Benz to explain a few things. They acknowledged my e-mail immediately.
The car was couple of days in the shop again. They were unable to fix the malfunctioning nav system or the freezing onboard owner's manual. One more shop visit, and if not fixed then, I'll use the Lemon Law to get my money back. Not sure I want a replacement 2019 S 450, because it may be another lemon. Mercedes brags about "Das Beste, oder nichts", which is nothing but all show and no go,
The car was couple of days in the shop again. They were unable to fix the malfunctioning nav system or the freezing onboard owner's manual. One more shop visit, and if not fixed then, I'll use the Lemon Law to get my money back. Not sure I want a replacement 2019 S 450, because it may be another lemon. Mercedes brags about "Das Beste, oder nichts", which is nothing but all show and no go,
What did the repair order say in terms of them not being able to fix it?
The repair order talks about software from XSF which did not make any difference. The shop was going to call me in a week, or so, when they get another 'update'. What I don't understand is that if this problem is on my car only, why are they trying software updates and not simply load a complete set of software that works? The service advisor says that he is not aware of same issues on other 2019 S-Classes, but the fact is that when my car was in the shop last time the shop foreman checked another brand new S 450 with the same nav system issues. So something smells.
The repair order talks about software from XSF which did not make any difference. The shop was going to call me in a week, or so, when they get another 'update'. What I don't understand is that if this problem is on my car only, why are they trying software updates and not simply load a complete set of software that works? The service advisor says that he is not aware of same issues on other 2019 S-Classes, but the fact is that when my car was in the shop last time the shop foreman checked another brand new S 450 with the same nav system issues. So something smells.
That's what I asked you before, can other S450's find the address's that you are looking for? If not then it would do no good to reload the entire command system if so then the should be able to fix it.
Don't know why you just don't hop into another S class on the dealers lot and see if it works properly.
Something smells. If all 2019 S-Class cars had those issues there would be more complaints on internet. If not fixed the next time I'll just activate the Lemon Law claim, ask for my money back and get something else.
I am intrigued. Can you share the particular zip code that it cannot find? I would like to try on my 2018 S560, which I had not yet updated the navigation maps on. I just want to try...
If I use manual input:State, ZIP, Street and House number, the nav system can not find the house number despite a GPS data base reload. If I then input another address in the same sequence it will not find the ZIP.
When I select above restaurant from the Points of interest file, the same address comes up and the nav system has no problem finding it.
With these issues you never know what the nav system can not find. The addresses I have had problems with are all in mature developed areas, so database is not the issue.
OK, I tried the Owner's manual, and learned something. It does not make sense to me why, but it seems to require 4G/LTE connection to be available to work. Brand new vehicles should come with this set up, but why would they not allow folks who do not have this enabled (after the trial period) access to it does not make sense to me. May be I am missing something, but when I had the connection, it worked, and when I did not, it did not. And with a split screen, on the left hand side, it shows the status of the 4G/LTE connection when I access the owner's manual. You can tell you have the 4G connection by the icon that is clipped in the picture below (top right) with the double arrow, next to the red low battery sign.
As for the address, first I could not find the zip code either. But then I realized that it is not smart enough to figure out the zip code until I changed the state from Oregon to Florida. One would think this should be straightforward, but does not have to be I guess. Then I found the address, navigated to it, found it to be too far, and decided against driving there...
yeah. you gotta manually select the state of destination first before entering the zip code; it's always been that way. not saying it's right - just stating the facts.
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