Jimwesco

Anyone has any idea why my New S560 Microphone is not functioning the way should be?
Ever since day 1, other parties who answer my call complained that they can't hear well, static noise, not clear voice is transmitting. So usually have to turn on my speaker phone while I am driving which is awfully inconvenient.
My company KIA Sedona, a cheap van Mic works better and clear than my S560 Mic. Went into service 2 times for the same reason, never got fixed, and now i left for the 3rd time, we will see if they can fix it.
And recently, car can't pick up my voice dictation commend accurately, specially when I commend address and POI for the navigation, somebody HELP, it is my 7th S class and the last and the latest should be the best, but the worst in terms of Microphone function.

Hope they can fix this, otherwise, i can't utilize calling via BT. hope someone can assist on this. Jim

Mitch Alsup

There is thing called "the dealer."
The dealer should be able to solve your problems.

as.thompson

My internal mic works great - can speak in quiet voice and still be heard by the caller at all speeds. Perhaps a trip to the dealer will reveal a defective mic in your car. Good luck.

MBNUT1

From original post:

"Went into service 2 times for the same reason, never got fixed, and now i left for the 3rd time, we will see if they can fix it."

konigstiger

Find out if they opened a PTSS/DTS case with MB for dealer technical support assistance if not, request shop foreman do so.

Mitch Alsup

Take the car to the dealer,
Have the car call the dealers phone with dealer sitting in car.
Have a conversation and see if the microphone is working properly.

ojthejuice

I have the same issue. Did you get this resolved?