Caught between 2 dealerships
Thread Starter
Junior Member
Joined: Jul 2019
Posts: 39
Likes: 20
From: Stone Mountain, GA
CLS450
Caught between 2 dealerships
Hello,
I was hoping someone on this forum has encountered the situation below and could provide advice on the best course of action.
I purchased a 2015 S550 in July of this year. The car so far has been perfect and I am really liking the switch from Lexus to Mercedes. I recently got the car serviced under the maintenance plan and a 60K service was completed. Atlanta Classic Cars (ACC) stated they don’t see a spark plug replacement in the car’s service history. The service advisor stated that the technician could not determine if the spark plugs were replaced at or around the 50K service. He instructed me to contact the dealership where I purchased the car (Mercedes Benz of Dothan) about if spark plugs were changed at or around 50K miles or during the CPO process. ACC is saying they can’t replace the spark plugs under the prepaid maintenance plan since it’s now beyond 50K miles and a 60K service needed to been done. The prepaid maintenance system would reject this service under the prepaid maintenance plan and I would have to pay out of pocket the $700 plus dollars to get this service done. So, I plan on contacting the selling dealership this morning to see if the spark plugs were replaced. And, if not what can be done to make this situation right? I don’t believe I should have to pay the out of pocket expense for this service since this was the reason I purchased the prepaid maintenance plan in the first place. I’m also not sure if ACC is gaming the system or not, trying to avoid covering the additional expense to perform the spark plug service. Hopefully the service has already been completed and all is good, but if not what should I do? If I need to escalate to Mercedes Benz, I can but want to avoid exerting unnecessary energy in getting this resolved.
I was hoping someone on this forum has encountered the situation below and could provide advice on the best course of action.
I purchased a 2015 S550 in July of this year. The car so far has been perfect and I am really liking the switch from Lexus to Mercedes. I recently got the car serviced under the maintenance plan and a 60K service was completed. Atlanta Classic Cars (ACC) stated they don’t see a spark plug replacement in the car’s service history. The service advisor stated that the technician could not determine if the spark plugs were replaced at or around the 50K service. He instructed me to contact the dealership where I purchased the car (Mercedes Benz of Dothan) about if spark plugs were changed at or around 50K miles or during the CPO process. ACC is saying they can’t replace the spark plugs under the prepaid maintenance plan since it’s now beyond 50K miles and a 60K service needed to been done. The prepaid maintenance system would reject this service under the prepaid maintenance plan and I would have to pay out of pocket the $700 plus dollars to get this service done. So, I plan on contacting the selling dealership this morning to see if the spark plugs were replaced. And, if not what can be done to make this situation right? I don’t believe I should have to pay the out of pocket expense for this service since this was the reason I purchased the prepaid maintenance plan in the first place. I’m also not sure if ACC is gaming the system or not, trying to avoid covering the additional expense to perform the spark plug service. Hopefully the service has already been completed and all is good, but if not what should I do? If I need to escalate to Mercedes Benz, I can but want to avoid exerting unnecessary energy in getting this resolved.
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Joined: Sep 2019
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Likes: 1,529
From: U.S.
Current/Last 5-years:GLS;G70;Alpina B8;X7;Accord. Sold:X7,TeslaS;S560;S550,X5;530e;L.Navigator;LS460
Hello,
I was hoping someone on this forum has encountered the situation below and could provide advice on the best course of action.
I purchased a 2015 S550 in July of this year. The car so far has been perfect and I am really liking the switch from Lexus to Mercedes. I recently got the car serviced under the maintenance plan and a 60K service was completed. Atlanta Classic Cars (ACC) stated they don’t see a spark plug replacement in the car’s service history. The service advisor stated that the technician could not determine if the spark plugs were replaced at or around the 50K service. He instructed me to contact the dealership where I purchased the car (Mercedes Benz of Dothan) about if spark plugs were changed at or around 50K miles or during the CPO process. ACC is saying they can’t replace the spark plugs under the prepaid maintenance plan since it’s now beyond 50K miles and a 60K service needed to been done. The prepaid maintenance system would reject this service under the prepaid maintenance plan and I would have to pay out of pocket the $700 plus dollars to get this service done. So, I plan on contacting the selling dealership this morning to see if the spark plugs were replaced. And, if not what can be done to make this situation right? I don’t believe I should have to pay the out of pocket expense for this service since this was the reason I purchased the prepaid maintenance plan in the first place. I’m also not sure if ACC is gaming the system or not, trying to avoid covering the additional expense to perform the spark plug service. Hopefully the service has already been completed and all is good, but if not what should I do? If I need to escalate to Mercedes Benz, I can but want to avoid exerting unnecessary energy in getting this resolved.
I was hoping someone on this forum has encountered the situation below and could provide advice on the best course of action.
I purchased a 2015 S550 in July of this year. The car so far has been perfect and I am really liking the switch from Lexus to Mercedes. I recently got the car serviced under the maintenance plan and a 60K service was completed. Atlanta Classic Cars (ACC) stated they don’t see a spark plug replacement in the car’s service history. The service advisor stated that the technician could not determine if the spark plugs were replaced at or around the 50K service. He instructed me to contact the dealership where I purchased the car (Mercedes Benz of Dothan) about if spark plugs were changed at or around 50K miles or during the CPO process. ACC is saying they can’t replace the spark plugs under the prepaid maintenance plan since it’s now beyond 50K miles and a 60K service needed to been done. The prepaid maintenance system would reject this service under the prepaid maintenance plan and I would have to pay out of pocket the $700 plus dollars to get this service done. So, I plan on contacting the selling dealership this morning to see if the spark plugs were replaced. And, if not what can be done to make this situation right? I don’t believe I should have to pay the out of pocket expense for this service since this was the reason I purchased the prepaid maintenance plan in the first place. I’m also not sure if ACC is gaming the system or not, trying to avoid covering the additional expense to perform the spark plug service. Hopefully the service has already been completed and all is good, but if not what should I do? If I need to escalate to Mercedes Benz, I can but want to avoid exerting unnecessary energy in getting this resolved.
Senior Member
Joined: May 2019
Posts: 330
Likes: 119
From: Tennessee
2015 MB S550 & 2020 MB GLS 450
A key question is: Did the selling dealer represent or imply that all scheduled services had been performed? I am not familiar with the MB CPO process, but I would assume a box to check is that all recommenced/scheduled services had been performed.
Thread Starter
Junior Member
Joined: Jul 2019
Posts: 39
Likes: 20
From: Stone Mountain, GA
CLS450
SO I have surprising news. I emailed the selling dealership with my issue and the salesperson checked with the technician who CPO'd the car. The technician confirmed that the spark plugs were not changed and they are going to reimburse me for the repair. So all is well and went much easier than I thought.
