S-Class (W222) 2014-2020

Middle display went dark for a few minutes, left is OK

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Old 08-17-2022, 04:28 PM
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S560 Long 4Matic (DE) MY 2018
Originally Posted by zitsky
Quenthel,

I'd like to confirm something. You said you can restart COMAND by "long press" the COMAND power button. I think you said press and hold? I ask because I just tried this on a GLC loaner and that did nothing. Are there different software versions for COMAND where some have this "power button reset" and some software versions do not?
I think that the new MBUX uses a different combination, this one worked for me and the NTG5.5 version of COMAND. What year is the GLC?
Old 08-17-2022, 04:30 PM
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Originally Posted by Quenthel
I think that the new MBUX uses a different combination, this one worked for me and the NTG5.5 version of COMAND. What year is the GLC?
Not sure sorry. It’s a loaner so I don’t know the year.
Old 08-20-2022, 10:22 AM
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Well, my center display blacked out again yesterday. I tried pushing the power button and tried a long hold.
It did not work.
What did work was just hitting the seat button on the center console and the display booted right up.
Old 08-20-2022, 11:08 AM
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Originally Posted by Todd in PA
Well, my center display blacked out again yesterday. I tried pushing the power button and tried a long hold.
It did not work.
What did work was just hitting the seat button on the center console and the display booted right up.
I still think my problem was electrical. Strange that I stepped in a puddle when I got in my car and that was when it happened.
Old 05-18-2024, 06:02 AM
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Mercedes 350D w222
infotainment going blanck

Originally Posted by zitsky
Middle display went dark. It came back after I turned off power, went outside, locked the car, waited 5 minutes, unlocked car, went inside. Seems like a part or cable problem. Service rep says "software update". How do you do a software update on a display?

Car is currently at dealer. They say there is also a fuel line recall they want to do?

I see electrical problems in my future.... I've only had this car for a few weeks.
I had the same problem with my infotainment screen 2020 350D s class stealership said i needed a new screen £3800 , so i took the screen out to see if there were any loose cables , i noticed the aerial
cable which doubles as an earth when moved the screen came back on , i firstly thought it was the plug socket it goes into but after further invetigation it turned out to be the crimpimg where the cable goes
into the plug , so i borrowed a crimper recrimped the excisting crimping and hey presto everything is back to normal , so i hope this helps anyone else with similat peoblems
Old 05-18-2024, 06:29 AM
  #31  
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Originally Posted by PGsmerc
I had the same problem with my infotainment screen 2020 350D s class stealership said i needed a new screen £3800 , so i took the screen out to see if there were any loose cables , i noticed the aerial
cable which doubles as an earth when moved the screen came back on , i firstly thought it was the plug socket it goes into but after further invetigation it turned out to be the crimpimg where the cable goes
into the plug , so i borrowed a crimper recrimped the excisting crimping and hey presto everything is back to normal , so i hope this helps anyone else with similat peoblems
The serial is a ground? So maybe I was right when I thought it was electrical? But I don’t know if my dealer re crimped the cable.
Old 05-19-2024, 08:31 AM
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@zitsky does your display black out when your phone is plugged in? My 2019 would often do it on start up, and it happened last week on my 2020, t for me it seems to be related to CarPlay booting up, it could be that I have a bad phone cable, maybe I’ll swap it out, as I have some new spares!
Old 05-19-2024, 08:49 AM
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Originally Posted by will_atl
@zitsky does your display black out when your phone is plugged in? My 2019 would often do it on start up, and it happened last week on my 2020, t for me it seems to be related to CarPlay booting up, it could be that I have a bad phone cable, maybe I’ll swap it out, as I have some new spares!
It doesn’t go completely black, maybe just for a second as it starts up. I don’t use it often.
Old 05-19-2024, 09:28 AM
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I've experieced 2 such events over 4 years with my G550's COMAND system. Both times the behavior resembled a reboot following a software update, but there was no indication of such. System resumed normal operation after about a 1 minute blackout. Could be completely unrelated to this thread's anomaly, but thought I'd mention it.
Old 05-19-2024, 06:32 PM
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[QUOTE=Quenthel;8615464Oh, as for minor electrical gremlins, I have had my share of those:[/QUOTE]

I was driving at night and the HUD at its lowest brightness setting was WAY too BRIGHT for me, so I looked around in the settings to turn it off.
I could never find how to turn it back on even after spending hours in the menu system,
but after about 1 year of being off it magically turned itself back on !?!

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