TSimo

I am having difficulty getting my Samsung S23 to make a call using my '20 S560 Bluetooth system.

Phone is connected but when I make a call the display indicates "call connecting" while displaying the number or contact I dialed, but nothing happens.

I use Xfinity Mobile which worked fine in my prior '14 S550 & works fine in my '21 Ford Mustang

Any ideas?

Mitch Alsup

Dealer.

TSimo

Yep, still under warranty so dealer it is.

Just wondering if anyone else had the same experience

W205C43PFL

I assume you granted all the necessary bluetooth permissions on the phone?

TSimo

I believe I all permissions were correct but after your suggestion I found under the Bluetooth tab there was a tab for "back up & restore" data.
I noticed both my old phone & the current phone had data stored. I deleted the old phone's data & will see if that makes a difference.

Thanks!

W205C43PFL

Hopefully that works if it doesn't work, go back to bluetooth, behind MB Bluetooth, click the gear icon andd grant the following permissions: 1. Calls 2. Audio 3. SMS 4. Contacts
Perhaps also turn off the feature "Auto Switch to other devices"

W205C43PFL

Once done, go back to bluetooth settings, click advanced settings, turn off Music Share and turn on Ringtone Sync. Under bluetooth control history check if things are working properly, go back to block paring requests, make sure list is empty, also check if things are correct in bluetooth scan history.

W205C43PFL

Hopefully that solves it, if it doesn't then go to Google Play Store and download Google Dialer and see if that works if the built-in in Call app for some reason isn't working.

JohnLane

OP in many cases one will get to ask the car to forget your phone (and any other devices it looks for) and start over.
Above suggestions are excellent.

W205C43PFL

Thanks for chiming in, can't believe I didn't think of that.

On the extreme side, resetting COMAND might also help if forgetting the phone doesn't work but then OP has to set everything back up. I do remember W222 has a feature that you can backup COMAND settings to a usb stick but I can't remember what version of COMAND it was available on. That said, if restoring the backup, not sure if it will restore the conflicted settings which brings OP back to the drawing board.

TSimo

OP?

What is OP?

W205C43PFL

You : ), stands for original poster or original post.

W205C43PFL

Anyways, did it work?

TSimo

I have not yet tried any of the recommendations as the car is out of town but will try thus weekend.

Thanks for the help!

W205C43PFL

Sounds good, please keep us posted.