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Favorites keep disappearing after bring stored

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Old May 14, 2022 | 07:48 PM
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Rockland's Avatar
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Volvo XC90
Favorites keep disappearing after bring stored

I have had my car for 5 months. My Favorites keep randomly getting deleted after 2-4 weeks and I have to add them in again. It is starting to really get annoying that my Favorites keep disappearing from the touchpad. Why is this happening? Is anyone else experiencing this issue?
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Old May 15, 2022 | 12:24 PM
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2021 S500 (Mojave Silver), MB S400 (wife), BMW 750Li (passed on to kids)
Originally Posted by Rockland
I have had my car for 5 months. My Favorites keep randomly getting deleted after 2-4 weeks and I have to add them in again. It is starting to really get annoying that my Favorites keep disappearing from the touchpad. Why is this happening? Is anyone else experiencing this issue?
Same problem here. Every few weeks for no mysterious reason.
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Old May 15, 2022 | 12:44 PM
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Originally Posted by Sonic Boom
Same problem here. Every few weeks for no mysterious reason.
How do we make Mercedes aware of this issue so they can hopefully fix it with a software update?
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Old May 15, 2022 | 02:04 PM
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spit balling but is this info saved by the aux battery ? We had all kinds of issues with the 16 E550 until we swapped out the Aux battery in the trunk....
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Old May 16, 2022 | 05:15 PM
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Originally Posted by Rockland
I have had my car for 5 months. My Favorites keep randomly getting deleted after 2-4 weeks and I have to add them in again. It is starting to really get annoying that my Favorites keep disappearing from the touchpad. Why is this happening? Is anyone else experiencing this issue?
just tell the service adviser that your command is acting up and favorites keep disappearing.
Tell them to reload it with newest software. That should work. Worked for me. It’s the corrupt old software causing the problems.
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Old May 16, 2022 | 10:39 PM
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Originally Posted by RajwanyS550
just tell the service adviser that your command is acting up and favorites keep disappearing.
Tell them to reload it with newest software. That should work. Worked for me. It’s the corrupt old software causing the problems.
thank you, I will try to find time to visit a dealership.
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