Apple Music Online service issues
Thread Starter
Senior Member
Joined: Mar 2018
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From: Maryland
2023 S580 (current), 2019 Range Rover HSE V6 (current),2021 S580, 2018 S560 4Matic, 2015 S550 4Matic
Apple Music Online service issues
Good day all,
Is/has anyone else experience issues with Apple Music connecting and playing via Online Music Service in MBUX? When I ask Mercedes to open she tells me it unavailable. When I try to manually connect it never opens, of if it does, it plays for about 2 minutes then stop.
i prefer to listen to Apple Music via the MBUX service as the sound is better than via CarPlay. I have no issue via CarPlay.
Any insight is greatly appreciated.
TIA
Is/has anyone else experience issues with Apple Music connecting and playing via Online Music Service in MBUX? When I ask Mercedes to open she tells me it unavailable. When I try to manually connect it never opens, of if it does, it plays for about 2 minutes then stop.
i prefer to listen to Apple Music via the MBUX service as the sound is better than via CarPlay. I have no issue via CarPlay.
Any insight is greatly appreciated.
TIA
Super Member
Joined: Jan 2005
Posts: 759
Likes: 258
From: Boston
AMG
Good day all,
Is/has anyone else experience issues with Apple Music connecting and playing via Online Music Service in MBUX? When I ask Mercedes to open she tells me it unavailable. When I try to manually connect it never opens, of if it does, it plays for about 2 minutes then stop.
i prefer to listen to Apple Music via the MBUX service as the sound is better than via CarPlay. I have no issue via CarPlay.
Any insight is greatly appreciated.
TIA
Is/has anyone else experience issues with Apple Music connecting and playing via Online Music Service in MBUX? When I ask Mercedes to open she tells me it unavailable. When I try to manually connect it never opens, of if it does, it plays for about 2 minutes then stop.
i prefer to listen to Apple Music via the MBUX service as the sound is better than via CarPlay. I have no issue via CarPlay.
Any insight is greatly appreciated.
TIA
Thread Starter
Senior Member
Joined: Mar 2018
Posts: 267
Likes: 56
From: Maryland
2023 S580 (current), 2019 Range Rover HSE V6 (current),2021 S580, 2018 S560 4Matic, 2015 S550 4Matic
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23 S580 Executive
Is it by chance playing the same songs? I ask this because it has an extensive buffer; as I recall 4 or 5 songs but it's been a while.
I'd suggest verifying it's actually connected if you haven't gone there yet. The way to do that is make a search for an artist, song, whatever, as soon as it starts playing. If the MBUX isn't connected it will just spin until it times out.
I'd suggest verifying it's actually connected if you haven't gone there yet. The way to do that is make a search for an artist, song, whatever, as soon as it starts playing. If the MBUX isn't connected it will just spin until it times out.
Thread Starter
Senior Member
Joined: Mar 2018
Posts: 267
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From: Maryland
2023 S580 (current), 2019 Range Rover HSE V6 (current),2021 S580, 2018 S560 4Matic, 2015 S550 4Matic
Is it by chance playing the same songs? I ask this because it has an extensive buffer; as I recall 4 or 5 songs but it's been a while.
I'd suggest verifying it's actually connected if you haven't gone there yet. The way to do that is make a search for an artist, song, whatever, as soon as it starts playing. If the MBUX isn't connected it will just spin until it times out.
I'd suggest verifying it's actually connected if you haven't gone there yet. The way to do that is make a search for an artist, song, whatever, as soon as it starts playing. If the MBUX isn't connected it will just spin until it times out.
Thread Starter
Senior Member
Joined: Mar 2018
Posts: 267
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From: Maryland
2023 S580 (current), 2019 Range Rover HSE V6 (current),2021 S580, 2018 S560 4Matic, 2015 S550 4Matic
In app, it shows Apple Music and Amazon as linked, and offer a button to remove account……
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MBWorld Fanatic!
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23 S580 Executive
It will be connected. I can pick anything to play. In Listen now, Library, radio, etc. issue is after it starts playing, about 20 seconds later it stops and the screen is blank. Then when you try to go to vehicle setting, music services is not there. When i ask mercedes to open Apple Music or amazon music, it tells me the service you are requesting is not available.
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Thread Starter
Senior Member
Joined: Mar 2018
Posts: 267
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From: Maryland
2023 S580 (current), 2019 Range Rover HSE V6 (current),2021 S580, 2018 S560 4Matic, 2015 S550 4Matic
It can look like it's working but it's not: Had it happen to me. Don't do listen now, the radio, or any of that, you want to specifically do a search of Apple or Amazon and see what it does. If it refuses to complete a search your connection is hosed, and that's how they check it at the dealership. I had my car in twice for the connection; the first time they failed to make it work, they second a system update was available, and they installed that to see if it would light off; it did.
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From: Atlanta, Georgia, USA
2023 S580
While you are listening to Apple Music (during the 20 seconds before it stops), click and hold the power button for more than 5 seconds until the system restarts. This will perform a soft reset of the audio system. It won't delete any of your favorites or settings, but doing this has "fixed" a number of issues for me. You might try it - nothing to lose at this point.
Thread Starter
Senior Member
Joined: Mar 2018
Posts: 267
Likes: 56
From: Maryland
2023 S580 (current), 2019 Range Rover HSE V6 (current),2021 S580, 2018 S560 4Matic, 2015 S550 4Matic
While you are listening to Apple Music (during the 20 seconds before it stops), click and hold the power button for more than 5 seconds until the system restarts. This will perform a soft reset of the audio system. It won't delete any of your favorites or settings, but doing this has "fixed" a number of issues for me. You might try it - nothing to lose at this point.
Thread Starter
Senior Member
Joined: Mar 2018
Posts: 267
Likes: 56
From: Maryland
2023 S580 (current), 2019 Range Rover HSE V6 (current),2021 S580, 2018 S560 4Matic, 2015 S550 4Matic
I tried the search feature in Apple Music as advised and it spun, and said no results. Tried searching for several artists and it kept saying no results.
Then I tried, as advised, to play something from my library and then hit power button to make system soft reset. Well now it all works except when i go to search, it still says no results. Go figure. I can play anything from my library, playlist, radio, etc and it doesn’t cut off in 20 seconds any longer.
I’ll wait til I get an appointment for the fuel pump recall and have them look at this as well. Not making a separate appointment.
Thanks for all the input and suggestions.
Then I tried, as advised, to play something from my library and then hit power button to make system soft reset. Well now it all works except when i go to search, it still says no results. Go figure. I can play anything from my library, playlist, radio, etc and it doesn’t cut off in 20 seconds any longer.
I’ll wait til I get an appointment for the fuel pump recall and have them look at this as well. Not making a separate appointment.
Thanks for all the input and suggestions.
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From: Atlanta, Georgia, USA
2023 S580
@Phillyfinest I'm curious how strong your onboard internet connection is in your car? How many cellular bars is showing in the top righthand corner of MBUX? I rarely get all five bars, but when I'm down to one or two bars, internet music is slow, and there are times when Apple music times out like yours does. And to be honest, searching in Apple Music is sloooow. To be honest, I use voice commands to search, as that seems to be much faster for me. "Hey Mercedes, play ABBA's Greatest Hits on Apple Music" seems to always work, doesn't require me to type it in, and seems faster than typing. Might give that a try if you haven't already.
Thread Starter
Senior Member
Joined: Mar 2018
Posts: 267
Likes: 56
From: Maryland
2023 S580 (current), 2019 Range Rover HSE V6 (current),2021 S580, 2018 S560 4Matic, 2015 S550 4Matic
@Phillyfinest I'm curious how strong your onboard internet connection is in your car? How many cellular bars is showing in the top righthand corner of MBUX? I rarely get all five bars, but when I'm down to one or two bars, internet music is slow, and there are times when Apple music times out like yours does. And to be honest, searching in Apple Music is sloooow. To be honest, I use voice commands to search, as that seems to be much faster for me. "Hey Mercedes, play ABBA's Greatest Hits on Apple Music" seems to always work, doesn't require me to type it in, and seems faster than typing. Might give that a try if you haven't already.
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From: Boston
AMG
Will have to look next time in vehicle on how many cell signal bars are showing. Wouldn’t those bar signals be representative of my cell phone signal, or is there another symbol I should have, or be looking at for the car signal. For the care internet signal, i thought it was represented with just the 4G symbol thing……
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2023 S580
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23 S580 Executive
I hate to bust out the technical terms, but hinky is the word I'd use to describe the online music app in the car.
I have both my phone via the hotspot and the car's built in hotspot working and I can get wildly different numbers from them for signal strength and actual download speeds and that's going both ways; using the car for the phone or using the phone for the car. On the other hand, since I got it working I've had no issues with Tidal or Amazon music; I'm on master with Tidal and have whatever the highest tier is with Amazon.
I know that isn't too helpful but I think it's worth knowing that you cant really trust your shown signal bars.. Also that there is hope, people have it working, you should be able to do the same.
That you should have to bother would be fun to talk about because who doesn't like playing a round of "Bash the flawed technology" but, probably not too helpful. lol
I have both my phone via the hotspot and the car's built in hotspot working and I can get wildly different numbers from them for signal strength and actual download speeds and that's going both ways; using the car for the phone or using the phone for the car. On the other hand, since I got it working I've had no issues with Tidal or Amazon music; I'm on master with Tidal and have whatever the highest tier is with Amazon.
I know that isn't too helpful but I think it's worth knowing that you cant really trust your shown signal bars.. Also that there is hope, people have it working, you should be able to do the same.
That you should have to bother would be fun to talk about because who doesn't like playing a round of "Bash the flawed technology" but, probably not too helpful. lol
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Mercedes s580
Why do you say quality is better via MBUX as opposed to through CarPlay? The built-in cellular modem in the car is T-Mobile 4G. CarPlay through my iPhone accesses T-Mobile's 5G-UC network which is significantly faster. This allows for lossless audio. The MB can't do that. The interface with CarPlay is much better as well.
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From: Boston
AMG
Why do you say quality is better via MBUX as opposed to through CarPlay? The built-in cellular modem in the car is T-Mobile 4G. CarPlay through my iPhone accesses T-Mobile's 5G-UC network which is significantly faster. This allows for lossless audio. The MB can't do that. The interface with CarPlay is much better as well.
Last edited by Dima; Mar 4, 2024 at 09:50 PM.
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Mercedes s580
it's not that simple, 4g is enough for high quality stream. If you connect iphone with USB you can get close to Tidal plus in a car, if you connect via bluetooth, than it's not even close. There are too many variables involved. To me personally MBUX streaming sounds a bit better. I also think the carplay just mirrors your phone so I am skeptical of the high quality there
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From: Boston
AMG
CarPlay transfers data by WiFi, not Bluetooth. Bluetooth is necessary for the initial connection, but then all data flows over Wifi. My iPhone plays Apple Music high res lossless and WiFi has plenty of bandwidth to send that to any stereo system. Doubt MBUX app is pulling down lossless music, but I could be wrong. Anyway, it's all subjective, so whatever you think sounds better to you. Doubt any of us could truly tell a difference on these speakers in a blind listening test. They're good, but they're still car speakers, not audiophile grade speakers/headphones.
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AMG
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Mercedes s580
The carplay connection to iPhone runs over WiFi. This has nothing to do with the car's 4G modem – that is what the car uses to talk to the T-mobile cell towers, not with my iPhone. My phone is not connected to the car's hotspot and is instead getting data from T-mobiles 5G-UC network with download speeds around 800 Mbps. This is then sent to the car by WiFi and this is definitively higher speed than what MBUX is getting from a T-mobile tower over 4G. Can argue about whether any of this truly matters, but there's no way the car is getting faster speeds from its modem compared to what my phone is sending by WiFi.
