Thoughts on a certified car being delivered this way?
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2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
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2023 S500
Looks minor to me. If you intend to daily this, getting some minor curb rash is almost inevitable. At least you got the sting of that happening out of way on day one. It’s all uphill from here.
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23 S580 Executive
Those are definitely something that would be classified as cosmetic blemishes, and should reflect a somewhat reduced price over the rare "perfect" car. If everything else were good and the price reasonable, I would just get them repaired and move on.
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From: Central Washington
I purchased my 2020 S Class as a CPO vehicle. I didn’t realize until I got it home it had curb rash on 3 of the wheels. I had the local wheel repair guy come out and recondition the wheels. I sent the bill to the dealer I purchased the car from and they eventually reimbursed me. As I recall it took several increasingly threatening emails over several weeks to get them to pay up. Mine were much worse than those shown in the OP photos. So, if it bothers you it doesn’t hurt to get them reconditioned and then ask.
When you purchased your car you should have received a CPO checklist. As I recall the wheels are listed. I don’t remember exactly the standard a CPO vehicles wheels should meet but it should be specified. That may help you in your negotiation.
Finally, in all due respect to other forum members, I don’t believe curb rash is inevitable. Avoid drive throughs, don’t park next to curbs, take your corners wide, and use your handicapped sticker if you have one. Handicapped spots are also great for avoiding door dings. Your 360 degree camera view is also helpful.
When you purchased your car you should have received a CPO checklist. As I recall the wheels are listed. I don’t remember exactly the standard a CPO vehicles wheels should meet but it should be specified. That may help you in your negotiation.
Finally, in all due respect to other forum members, I don’t believe curb rash is inevitable. Avoid drive throughs, don’t park next to curbs, take your corners wide, and use your handicapped sticker if you have one. Handicapped spots are also great for avoiding door dings. Your 360 degree camera view is also helpful.
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23 S580 Executive
Really depends on whether you need to go in harms way, and if you do much parallel parking. I wouldn't say inevitable, but if you do something, anything, many times, eventually there will be a boo-boo. Like tossing a piece of paper into a trash can that's so close it would seem impossible to miss, but you somehow manage to do it. I'm about 20 years from the last one, no good reason, I just blew doing something I'd done 1000 times before. O_o
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From: Suburban Maryland
2023 E 450 Sedan. 2018 GLC 300. 2013 E 350 Coupe (retired)
My dealer repairs wheels in house. I think they get maybe 200 a wheel. If your dealer does not do this repair they must have a shop lined up for this. You might ask them for a reduced price to repair and balance all four, that they should have done before delivery.
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I've seen a lot worse on CPO cars (paint issues, wheel issues, etc). They have guidelines which allow for some issues, but some dealers take liberties with them since they are subjective.
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I bought a CPO 2020 S560 from Fletcher Jones in Newport Beach. I do believe they did anything to prep the car for sale. The first time I used the windshield wipers, I found that they were trash. The car had a gizmo installed that flashed the brake lights three times when you stepped on the brake pedal, which caused the radio to “hiss” three times. Both issues were corrected by the dealer after I complained, but it was annoying that they were not caught when the car was “supposedly” CPO inspected & prepped. In my opinion, the ONLY worthwhile feature of buying CPO is the extended warranty. If I were ever to think of buying another CPO vehicle, I would personally go over it with the proverbial “fine tooth comb” BEFORE signing on the dotted line.
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23 S580 Executive
I am not saying it is the case here, but people sometimes conflate CPOs with something that is new, but with low miles and the slightest of blemishes. In reality, they're used cars with a shallow inspection meant to determine if there may be significant warranty work during the attached warranty period.
The way CPO works is that dealerships pay a fee to the OEM to enter into the program that gives them access to branding and market support, and a fee per car, that along with the program fees, offsets the costs of extending the warranty, roadside, and so on, to the OEM. Dealers of course pass that cost on to consumers, and then some, with higher pricing consumers willingly pay for the benefits of the warranty given.
But underneath all of that, is just a used car, and they're rarely perfect.
The way CPO works is that dealerships pay a fee to the OEM to enter into the program that gives them access to branding and market support, and a fee per car, that along with the program fees, offsets the costs of extending the warranty, roadside, and so on, to the OEM. Dealers of course pass that cost on to consumers, and then some, with higher pricing consumers willingly pay for the benefits of the warranty given.
But underneath all of that, is just a used car, and they're rarely perfect.
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What is the tread at? I bought a used car from a Mercedes dealer a couple years ago and it had 3/32. 2/32 is sadly legal in Texas.
Recent new cars I've purchased have had less tread on the OEM tires versus "identical" off-the-shelf replacements.
Seems like they should have worked on those wheels a little more, but we're currently in the cheapification era. On the other hand cars are made to be used, imo, and wear is part of driving. The next dings you get won't sting as bad
Recent new cars I've purchased have had less tread on the OEM tires versus "identical" off-the-shelf replacements.
Seems like they should have worked on those wheels a little more, but we're currently in the cheapification era. On the other hand cars are made to be used, imo, and wear is part of driving. The next dings you get won't sting as bad
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I bought a CPO 2020 S560 from Fletcher Jones in Newport Beach. I do believe they did anything to prep the car for sale. The first time I used the windshield wipers, I found that they were trash. The car had a gizmo installed that flashed the brake lights three times when you stepped on the brake pedal, which caused the radio to “hiss” three times. Both issues were corrected by the dealer after I complained, but it was annoying that they were not caught when the car was “supposedly” CPO inspected & prepped. In my opinion, the ONLY worthwhile feature of buying CPO is the extended warranty. If I were ever to think of buying another CPO vehicle, I would personally go over it with the proverbial “fine tooth comb” BEFORE signing on the dotted line.
If the car is still under the original manufacturer's warranty, i.e., less than 4 years old and less than 50,000 you can always buy a Mercedes extended warranty: buy the car from a private party + the cost of the extended warranty + detailing + inspection by a good mechanic, is usually thousands of dollars less than a CPO car.
Just my $.02
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W167 2021 GLE63S, W223 2022 S580
CPO
[QUOTE=JTK44;9179633]I agree: The CPO process is often nothing more than a detailing of the car and replacement of obviously worn parts like tires. As each CPO comes with an extended warranty it is as if the dealer waits for the customer to complain - and maybe they won't so why spend money fixing something that the customer will never know was broken!
If the car is still under the original manufacturer's warranty, i.e., less than 4 years old and less than 50,000 you can always buy a Mercedes extended warranty: buy the car from a private party + the cost of the extended warranty + detailing + inspection by a good mechanic, is usually thousands of dollars less than a CPO car.
A CPO warranty can be extended by the purchaser for up to two more years of coverage (for more $) before it expires. If I recall it use to be with unlimited miles during the time period. CPO will not cover anything they deem "normal wear" such as the seat covers. I was told (by Jeff Jones @ a MB dealership) that the MB original warranty can not be extended by other than the original purchaser.
If the car is still under the original manufacturer's warranty, i.e., less than 4 years old and less than 50,000 you can always buy a Mercedes extended warranty: buy the car from a private party + the cost of the extended warranty + detailing + inspection by a good mechanic, is usually thousands of dollars less than a CPO car.
A CPO warranty can be extended by the purchaser for up to two more years of coverage (for more $) before it expires. If I recall it use to be with unlimited miles during the time period. CPO will not cover anything they deem "normal wear" such as the seat covers. I was told (by Jeff Jones @ a MB dealership) that the MB original warranty can not be extended by other than the original purchaser.
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[QUOTE=Sparky66;9180524]
I also got my extended warranty through Jeff Jones: He never mentioned to me that you had to be the original owner to get an extended warranty - the only obligation was that the car was still under the original warranty. I had the choice of 3 years total of 75K miles or 3 years 100K miles. CPO are only cars still under the original warranty: what the dealer does is buy an extended warranty and throws that into the price of the car: many people think that to get a 7 year 100K miles they must buy a CPO car when in fact they can buy from any third party and as long as the car is under the original warranty they can get an extended warranty.
I do not think CPO come with unlimited mileage - but I could be wrong. I think it is either 75K miles or 100K miles.
Wear and tear items, brakes, tires, etc. are not covered under the extended warranty - but they are not covered under the original warranty - so the coverage is essentially the same.
Under the extended warranty there is zero deductible.
Hope this clarifies!
I agree: The CPO process is often nothing more than a detailing of the car and replacement of obviously worn parts like tires. As each CPO comes with an extended warranty it is as if the dealer waits for the customer to complain - and maybe they won't so why spend money fixing something that the customer will never know was broken!
If the car is still under the original manufacturer's warranty, i.e., less than 4 years old and less than 50,000 you can always buy a Mercedes extended warranty: buy the car from a private party + the cost of the extended warranty + detailing + inspection by a good mechanic, is usually thousands of dollars less than a CPO car.
A CPO warranty can be extended by the purchaser for up to two more years of coverage (for more $) before it expires. If I recall it use to be with unlimited miles during the time period. CPO will not cover anything they deem "normal wear" such as the seat covers. I was told (by Jeff Jones @ a MB dealership) that the MB original warranty can not be extended by other than the original purchaser.
If the car is still under the original manufacturer's warranty, i.e., less than 4 years old and less than 50,000 you can always buy a Mercedes extended warranty: buy the car from a private party + the cost of the extended warranty + detailing + inspection by a good mechanic, is usually thousands of dollars less than a CPO car.
A CPO warranty can be extended by the purchaser for up to two more years of coverage (for more $) before it expires. If I recall it use to be with unlimited miles during the time period. CPO will not cover anything they deem "normal wear" such as the seat covers. I was told (by Jeff Jones @ a MB dealership) that the MB original warranty can not be extended by other than the original purchaser.
I also got my extended warranty through Jeff Jones: He never mentioned to me that you had to be the original owner to get an extended warranty - the only obligation was that the car was still under the original warranty. I had the choice of 3 years total of 75K miles or 3 years 100K miles. CPO are only cars still under the original warranty: what the dealer does is buy an extended warranty and throws that into the price of the car: many people think that to get a 7 year 100K miles they must buy a CPO car when in fact they can buy from any third party and as long as the car is under the original warranty they can get an extended warranty.
I do not think CPO come with unlimited mileage - but I could be wrong. I think it is either 75K miles or 100K miles.
Wear and tear items, brakes, tires, etc. are not covered under the extended warranty - but they are not covered under the original warranty - so the coverage is essentially the same.
Under the extended warranty there is zero deductible.
Hope this clarifies!
Last edited by JTK44; Jun 24, 2025 at 10:22 PM.
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Lots of misinformation. Extended warsnty is two flavors. One is available only to original purchaser and extends the factory warranty. The other is available only to cars that have gone thru dealer cpo process. They are unlimited mileage. One two or three years, but very limited coversge.
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Lots of misinformation. Extended warsnty is two flavors. One is available only to original purchaser and extends the factory warranty. The other is available only to cars that have gone thru dealer cpo process. They are unlimited mileage. One two or three years, but very limited coversge.
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2023 E 450 Sedan. 2018 GLC 300. 2013 E 350 Coupe (retired)
Lots of misinformation. Extended warsnty is two flavors. One is available only to original purchaser and extends the factory warranty. The other is available only to cars that have gone thru dealer cpo process. This type of warranty, cpo warranty, has unlimited mileage and is available for one, two or three years, but has a very limited list of covered items
Last edited by smiles201; Jun 25, 2025 at 12:51 AM.
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W167 2021 GLE63S, W223 2022 S580
CPO extension
Lots of misinformation. Extended warsnty is two flavors. One is available only to original purchaser and extends the factory warranty. The other is available only to cars that have gone thru dealer cpo process. This type of warranty, cpo warranty, has unlimited mileage and is available for one, two or three years, but has a very limited list of covered items
Here is the email from Mr Jones
Jeffery Jackson <jjackson@mblouisville.com>
to me
Mon, Aug 12, 2024, 4:08 PM
Hello,Thanks for your email. W1K6G7GB4NA102043 shows as ineligible due to being sold as a used, non-cpo car by MB of St. George back in March. MBUSA will make an exception but only for the original owner.
Sincerely,
Jeff Jackson
Financial Services
Mercedes-Benz of Louisvllle
2520 Terra Crossing Blvd
Louisville, KY 40245
502-894-6829
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From: Suburban Maryland
2023 E 450 Sedan. 2018 GLC 300. 2013 E 350 Coupe (retired)
CPO is limited to a published list of covered items. They tell you what they will cover. Other warranties, have list of what they do not cover. Other warranties seem to cover more.
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I bought a CPO 2020 S560 from Fletcher Jones in Newport Beach. I do believe they did anything to prep the car for sale. The first time I used the windshield wipers, I found that they were trash. The car had a gizmo installed that flashed the brake lights three times when you stepped on the brake pedal, which caused the radio to “hiss” three times. Both issues were corrected by the dealer after I complained, but it was annoying that they were not caught when the car was “supposedly” CPO inspected & prepped. In my opinion, the ONLY worthwhile feature of buying CPO is the extended warranty. If I were ever to think of buying another CPO vehicle, I would personally go over it with the proverbial “fine tooth comb” BEFORE signing on the dotted line.
