AirCap Feature not covered by CPO Warranty?
Thread Starter
Junior Member
Joined: Aug 2014
Posts: 19
Likes: 4
From: SoCal
'92 500E (sold), '92 400E-'88 560SL, '17 S63 Cab, '66 230S-1962 220SE Cab-1958 220S
AirCap Feature not covered by CPO Warranty?
Good Morning,
Took in my 2017 S63 Cabriolet w/48k miles to Calabasas MBZ for B1 service and to repair the rear wind deflector that is part of the AirCap feature. I have the full CPO extended warranty purchased from MBZ when I purchased the car. They are telling me that the $3200+ repair is not covered by the warranty? A feature that is not an accessory, that has a button next to the top up/down button?
Has anyone had this repair done and it was not covered? I have asked for documentation from MBZ where it states this is not a covered item. They keep sending me a copy of the warranty and what it covers.
This is the direct quote:
3.2.21. SOFT TOP/RETRACTABLE HARDTOP: Mechanical linkages, hydraulic unit, valves/solenoids, switches and sensors.*
There is no other reference to the convertible top or AirCap feature. I have attached the pdf of the warranty minus the 1st page that contains my personal info.
If anyone has a path on how to resolve this, please share because MBZ does not and has not replied with a solution
Thanks!
Took in my 2017 S63 Cabriolet w/48k miles to Calabasas MBZ for B1 service and to repair the rear wind deflector that is part of the AirCap feature. I have the full CPO extended warranty purchased from MBZ when I purchased the car. They are telling me that the $3200+ repair is not covered by the warranty? A feature that is not an accessory, that has a button next to the top up/down button?
Has anyone had this repair done and it was not covered? I have asked for documentation from MBZ where it states this is not a covered item. They keep sending me a copy of the warranty and what it covers.
This is the direct quote:
3.2.21. SOFT TOP/RETRACTABLE HARDTOP: Mechanical linkages, hydraulic unit, valves/solenoids, switches and sensors.*
There is no other reference to the convertible top or AirCap feature. I have attached the pdf of the warranty minus the 1st page that contains my personal info.
If anyone has a path on how to resolve this, please share because MBZ does not and has not replied with a solution
Thanks!
Last edited by incaico; Oct 21, 2022 at 01:09 PM.
SPONSOR
Joined: Apr 2021
Posts: 1,569
Likes: 475
From: Scottsdale, Arizona
2001 E55AMG
I wish I could say I was surprised, but there are plenty of threads on here about the CPO Limited Warranty not living up to customers expectations, dealers will even not acknowledge warranty work if you did not purchase the CPO ELW from them. I recently has a customer have his entire seat replaced at the dealership by our provider Freedom Warranty because the air-scarf in his S-Class cab went out, no questions asked. If you'd like some further information about top tier coverage from either of our providers, you can reach me at tgibson@highline-autos.com or (855) 924-1333, good luck!
** There are too many unique technologies and features in the S-Class to only have inclusionary coverage. Having a top tier exclusionary policy gives the customer so much more power when it comes to claim acceptance.
** There are too many unique technologies and features in the S-Class to only have inclusionary coverage. Having a top tier exclusionary policy gives the customer so much more power when it comes to claim acceptance.
Last edited by Highline-Autos.com; Oct 21, 2022 at 12:59 PM.
