So, Mercedes have made a mistake 😕
06-28-2024, 03:06 PM
#1
Member
Thread Starter
So, Mercedes have made a mistake 😕
My car was having a gearbox oil service, and today I've got a phone call saying unfortunately I can't have my car back as they have accidentally put the wrong oil in the gearbox, the car never left the ramp but it was run upto temp and cycled to get correct oil level.
It's needs to be drained and then re serviced with the correct oil. They have admitted fault and apologised.
It was only noticed as a different tech was topping it up once upto temp and notices the oil was gold going into the box so he immediately stopped and raised the alarm so to speak.
They said they will flush and it should be fine but any issues they will sort it.
Will it be ok ?
2018 c63 7speed 35k miles.
It's needs to be drained and then re serviced with the correct oil. They have admitted fault and apologised.
It was only noticed as a different tech was topping it up once upto temp and notices the oil was gold going into the box so he immediately stopped and raised the alarm so to speak.
They said they will flush and it should be fine but any issues they will sort it.
Will it be ok ?
2018 c63 7speed 35k miles.
06-28-2024, 03:48 PM
#2
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Join Date: Dec 2019
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PFL205.064 with M276.823 (Oil pump solenoid defeated)
My car was having a gearbox oil service, and today I've got a phone call saying unfortunately I can't have my car back as they have accidentally put the wrong oil in the gearbox, the car never left the ramp but it was run upto temp and cycled to get correct oil level.
It's needs to be drained and then re serviced with the correct oil. They have admitted fault and apologised.
It was only noticed as a different tech was topping it up once upto temp and notices the oil was gold going into the box so he immediately stopped and raised the alarm so to speak.
They said they will flush and it should be fine but any issues they will sort it.
Will it be ok ?
2018 c63 7speed 35k miles.
It's needs to be drained and then re serviced with the correct oil. They have admitted fault and apologised.
It was only noticed as a different tech was topping it up once upto temp and notices the oil was gold going into the box so he immediately stopped and raised the alarm so to speak.
They said they will flush and it should be fine but any issues they will sort it.
Will it be ok ?
2018 c63 7speed 35k miles.
The following users liked this post:
hotdognobun (06-29-2024)
06-29-2024, 05:17 AM
#3
MBWorld Fanatic!
require them give you a MB all-inclusive warranty on gearbox to give you peace of mind while you enjoy car.
Otherwise you will always be "worried" about breaking down in middle of nowhere USA and stranded and then having to pay for a new gearbox since they were reason it failed.
go by mileage not months. so ask for it out to 150K miles.
Otherwise you will always be "worried" about breaking down in middle of nowhere USA and stranded and then having to pay for a new gearbox since they were reason it failed.
go by mileage not months. so ask for it out to 150K miles.
The following users liked this post:
jj18 (06-29-2024)
06-29-2024, 01:10 PM
#4
I agree with ygmn, but you should be fine. The gold fluid is the new fluid for the 9spd transmission and the facelift c63. Since you didn’t drive around or anything of the sort you should be okay.
06-29-2024, 01:21 PM
#5
Senior Member
7speed
Like the 7 speed trannys don’t have enough issues. At least they admitted to the mistake . Definitely make sure it is in writing on the service papers.
