majiayaa

We have a 2024 GLC 300, not sure if updated to MBUX 2.4 or not (may I know how to check the version of MBUS installed), the issues with the internet browser are:
1. It can load YouTube website, but cannot play any videos, the error message says " "An error occurred. Please try again later. Playback ID"
2. It can not log in Google account, saying the browser is not secure

I would greatly appreciate any help! I have reset system multiple time, still not working...

W205C43PFL

Is the car connected to the internet?

You could check the system version in the system menu in the Info menu in the MBUX infotainment system. Here is how it looks like: https://encrypted-tbn0.gstatic.com/i...O616XWqM_tIw&s (image source from google).

majiayaa

yes, internet is good, can open the webpage, cannot play the video

trigital

There is a legal limitation regarding Video In Motion.

majiayaa

no, it is at parking position, not in motion.

trigital

Depending on your region regulation "parking" can be translated like - Parking Brake On, Engine stopped, etc. Without tricks usually no Video available from YouTube.

W205C43PFL

Hmmm, this might could be it, if so then try again turning off the vehicle (basically it should display "Not Ready to Drive" in the instrument cluster.

majiayaa

not working, reset the system as well

My MBUX version is NTG 7.0, is it the same as MBUX 2.4?

W205C43PFL

NTG 7.0 simply means you have MBUX 2.x
NTG 6.0 is MBUX 1.0
NTG 5.0 is a COMAND version.

majiayaa

Thank you, that's all it shows, so we cannot tell.if it is 2.4 or just 2.X? Still not sure why no youtube video playing and google login (when car is in P position)

W205C43PFL

Sorry for the confusion. 2.x I mean x as in a digit. Check Mercedes Me Connect app on the phone, see if the software update history shows something like this:
https://cimg8.ibsrv.net/gimg/www.mbw...37521f2a8e.png
https://cimg5.ibsrv.net/gimg/www.mbw...151cb524b0.png
Here is what it would had shown on the vehicle: https://cimg8.ibsrv.net/gimg/www.mbw...fc41b5955.jpeg

All 3 images courtesy of other forum members.

majiayaa

thank you, was unable to find the record. It is new car, out of manufacturer in May, so I guess it may be updated at the factory as the update of 2.4 was in March? But still the internet browser doesn't work on playing any videos

W205C43PFL

Very likely it was updated to 2.4 or above already. I got an idea, you could try calling the Mercedes Me customer service through the car's button, It has the Mercedes Me logo on it, just press it, ask them for assistance. I figured this is a better way to solve the issue you have because they have remote access to the vehicle if needed.

majiayaa

I see, smart idea! I will try and let you know. Thanks!

W205C43PFL

You're most welcome : )