SL/R129: Check Engine Light - 5 days after B Service @ 30k miles!!!
Now to answer your question which by the way, I thought everyone forgot, but you have a keen mind. Way back when, mechanics at MB were paid an hourly wage at most dealerships. I may step on some toes here, but I don't give a rats ***. In those days MBs were sold to those who had the income to afford them. Unfortunately today MB caters to Joe Lunchbucket. If an E service called for say 6.5 hours, that was my car to do everything on the MB list and do minor things like lube a noisy glove box hinge. There was ample time to be sure that car left the dealership up to MB specs. Some times it took less time, and the dealer made extra profit. Some times it took longer and, and the dealer lost. In the end it averaged out, and the car was done right every time. Along comes flat rate which I'm convinced started in Southern California. You do know that California is about the fifth largest economy in the world ahead of almost all countries. Now the mechanic is told that you'll be paid for 6.5 hours regardless how long it takes. How are you going to make money on that system? You increase your speed and cut corners. Back in the 70s many cars were towed into my facility, because they died on the freeway. The first question I asked was" are you from Southern California'. The answer is "how did you know". The fuel filter was clogged, because it takes a bit of time to change a fuel filter on a service. The mechanic puts the item on the parts bill and chucks it in the trash. Hey, it gets worse. The dealers of most makes get on the band wagon to go flat rate. This siunds good to the mechanic who thinks he can make more money by beating flat rate. It sounds too good to be true, because it is. The companies started cutting flat rate labor times, and Ford was the leader. Sure the dealers loose a few % points, but that is nothing compared to the poor line mechanic who has a family to feed. The mechanics are basically honest, and don't want to cheat, but in the end we are all animals with survival instincts. For these reasons you are not getting the best service. There is more, and some of it you probably don't want to hear.




