SL/R230: Enclosed Vehicle Transport (BAD experience with Thomas Sunday Transport)
07-10-2009, 11:03 PM
#1
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SL600 (1000 hp), Cayenne S, 996TT EVO GT750, F430 Spyder,A real Ford GT, 08 Gallardo Spyder
Enclosed Vehicle Transport (BAD experience with Thomas Sunday Transport)
My car was picked up June 24th by Thomas C Sunday 
Car Transport Company. The normal industry standard for such a trip (700 miles) is 4 days. The car has yet to be delivered. I sent a professionally worded email to the company (The same email I used to communicate an estimate the week before. The email was not inflammatory, just listed the facts and asked for a manager to respond) but no response. I called 4 times in one day only to be told we will call you back. I am sure my car will be eventually delivered (Not too worried, I am insured) but the point is that almost 20 days has past.
Mistakes happen but NOT communicating with the customer especially to resolve a problem is just bad business. Whats funny is that I read about transport companies doing what they want after you sign on the dotted line but I assumed this company is "cool" since they transport high end vehicles only.
My preference was the two companies recommended by Barrett Jackson Auctions but at the time, pick up was not available for my area.
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Car Transport Company. The normal industry standard for such a trip (700 miles) is 4 days. The car has yet to be delivered. I sent a professionally worded email to the company (The same email I used to communicate an estimate the week before. The email was not inflammatory, just listed the facts and asked for a manager to respond) but no response. I called 4 times in one day only to be told we will call you back. I am sure my car will be eventually delivered (Not too worried, I am insured) but the point is that almost 20 days has past.Mistakes happen but NOT communicating with the customer especially to resolve a problem is just bad business. Whats funny is that I read about transport companies doing what they want after you sign on the dotted line but I assumed this company is "cool" since they transport high end vehicles only.
My preference was the two companies recommended by Barrett Jackson Auctions but at the time, pick up was not available for my area.
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07-11-2009, 09:02 PM
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05' sl 500
you know whats funny, a transport truck just dropped off a nice sl at my front door and gave me the keys. hmm...
only kidding. i hope you get your car soon man. i hear transport companies can be just like moving companies. they can screw you after they have your stuff. did you have to pay in full? maybe you can somehow deduct for breach of contract. but something tells me they probably have protection somewhere in the fine print.
make sure you give your car a full once over before you sign for it. good luck!
only kidding. i hope you get your car soon man. i hear transport companies can be just like moving companies. they can screw you after they have your stuff. did you have to pay in full? maybe you can somehow deduct for breach of contract. but something tells me they probably have protection somewhere in the fine print.
make sure you give your car a full once over before you sign for it. good luck!
07-21-2009, 11:23 PM
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SL600 (1000 hp), Cayenne S, 996TT EVO GT750, F430 Spyder,A real Ford GT, 08 Gallardo Spyder
Car finally arrived (Jun 24th – Jul 14) AND I found out (from the driver not the company) it was transferred from one truck to another. NO calls NO apologies. As I said earlier, even if you had a good experience with Sunday transport, it does not mean they are a reputable company. If they screwed everyone, they would not be in business. They only screw some of their customers.
My only goal here is to let you know about my experience. Draw your own conclusion.
My only goal here is to let you know about my experience. Draw your own conclusion.
