SL/R231: Oil leaks on 2017 SL450
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SL450 2017
Oil leaks on 2017 SL450
Has anyone else had issues with oil leaks on a new SL450? I bought the car brand new 2 weeks ago, and already it's been in the workshop for 5 days (and 4 days still to go) for not one but two major oil leaks (they solved one and then found another). Anyone have any davice for what to expect from MB Canada in these situations? I had to fight to get a Nissan rental from them while my car gets fixed. Really angry and seems like I am just supposed to accept this situation. $140,000 car.....
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From: Land of 10,000 lakes
AMG GTC Roadster, E63s Ed.1, M8 Comp. Coupe
Has anyone else had issues with oil leaks on a new SL450? I bought the car brand new 2 weeks ago, and already it's been in the workshop for 5 days (and 4 days still to go) for not one but two major oil leaks (they solved one and then found another). Anyone have any davice for what to expect from MB Canada in these situations? I had to fight to get a Nissan rental from them while my car gets fixed. Really angry and seems like I am just supposed to accept this situation. $140,000 car.....
Very few of these cars have been sold in the US. You might want to check the C450 forum to see if anyone has issues there (same engine, slightly different torque).
Also, any MB owner will always get a MB loaner in the US (not a rental) and for the Sl at minimum a new E-Class or GLE. Is that different in Canada or just your dealer?
Good luck!
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SL450 2017
Sorry to hear about your troubles and welcome to the forum!
Very few of these cars have been sold in the US. You might want to check the C450 forum to see if anyone has issues there (same engine, slightly different torque).
Also, any MB owner will always get a MB loaner in the US (not a rental) and for the Sl at minimum a new E-Class or GLE. Is that different in Canada or just your dealer?
Good luck!
Very few of these cars have been sold in the US. You might want to check the C450 forum to see if anyone has issues there (same engine, slightly different torque).
Also, any MB owner will always get a MB loaner in the US (not a rental) and for the Sl at minimum a new E-Class or GLE. Is that different in Canada or just your dealer?
Good luck!
I have been through similar with BMW Canada and I know their policy is basically that they don't have to offer any replacement vehicle, regardless of value, age etc. Shocking I know. After 9 BMWs in a row, I decided to give MB a try. Obviously wish I hadn't now - so angry. Nissan is a fine brand but I paid $140,000 just two weeks ago and now I'm driving a Nissan for 9 days?? (I had to fight for the rental by the way). I am just amazed that this is the way these manufacturers deal with customers. No wonder Lexus and Infiniti do so well in N America.
Sounds like US situation is better than Canada. If any users have any advice specific to Canada situation, please do let me know as I am more than willing to press this further and try and help future people in my situation.
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Joined: May 2002
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From: Land of 10,000 lakes
AMG GTC Roadster, E63s Ed.1, M8 Comp. Coupe
Thanks - that's exactly why I am posting - I have no idea what I should or shouldn't expect from MB Canada.
I have been through similar with BMW Canada and I know their policy is basically that they don't have to offer any replacement vehicle, regardless of value, age etc. Shocking I know. After 9 BMWs in a row, I decided to give MB a try. Obviously wish I hadn't now - so angry. Nissan is a fine brand but I paid $140,000 just two weeks ago and now I'm driving a Nissan for 9 days?? (I had to fight for the rental by the way). I am just amazed that this is the way these manufacturers deal with customers. No wonder Lexus and Infiniti do so well in N America.
Sounds like US situation is better than Canada. If any users have any advice specific to Canada situation, please do let me know as I am more than willing to press this further and try and help future people in my situation.
I have been through similar with BMW Canada and I know their policy is basically that they don't have to offer any replacement vehicle, regardless of value, age etc. Shocking I know. After 9 BMWs in a row, I decided to give MB a try. Obviously wish I hadn't now - so angry. Nissan is a fine brand but I paid $140,000 just two weeks ago and now I'm driving a Nissan for 9 days?? (I had to fight for the rental by the way). I am just amazed that this is the way these manufacturers deal with customers. No wonder Lexus and Infiniti do so well in N America.
Sounds like US situation is better than Canada. If any users have any advice specific to Canada situation, please do let me know as I am more than willing to press this further and try and help future people in my situation.
If you have another MB dealer, go there. I take cars where service is best, not where purchased...
That said, oil leaks are quite rare and at least on the V8, MB engines are a million times more reliable than BMW (used to have a 750li with N63 engine).
If not satisfied, you might consider giving them the car back and get another one.
The SL's are great convertibles cars and neither BMW or anyone else for that matter has a real match for it.
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From: Miami, FL
2003 CL 600
What exactly was leaking, did they say? Those engines are brand new and i can't say we've seen any really have issues, but it's mass production, things happen. The turbo cars have stupid small leaks normally, the lines going to the turbos weeping and things of that nature. They are probably delayed getting your parts as it's such a new vehicle.
It's unusual they won't give you an MB loaner vehicle, unless they were out. If my dealer is out of loaner cars then they have an enterprise rental office in the building that can help, but that cost the dealership money so normally they would rather keep the loaners for customers with actual issues like yours. I'd assume they are just full and didn't have any cars left to give you, and since they have to pay for the nissan they made you work for it. Still not the right way to handle it at all.
It's unusual they won't give you an MB loaner vehicle, unless they were out. If my dealer is out of loaner cars then they have an enterprise rental office in the building that can help, but that cost the dealership money so normally they would rather keep the loaners for customers with actual issues like yours. I'd assume they are just full and didn't have any cars left to give you, and since they have to pay for the nissan they made you work for it. Still not the right way to handle it at all.
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SL450 2017
You know your stuff. The first was an oil leak, and the second was some leak to do with the turbos, so you're pretty much right. Yes they were out of loaner vehicles and it is Enterprise they have an account with. I have five cars so they've really missed an opportunity here: the problems are terrible, but if they had been excellent with service, made me feel valued, and put me in a really nice MB, here's a good chance I would have ended up ordering one of those too (I did that with Calgary BMW 3 years ago when they put me in a species up X5). It's maddening that it seems once sale is made, the service slips away immediately and they can't see that this impacts future sales!! I will call MB Canada and find out what the exact company policy is on a new $140k car with two defects in its first month.
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From: ST. Louis, MO
'16 SL550, '18 Porsche Macan GTS
I would contact your sales person and let them know. If he gets the sales manager involved, you will likely be treated better. They rely a lot on repeat customers and referrals so they really want to see you treated well.
